Good choice of products and good prices ,however 3 items on previous order , 2 arrived fine as normal but 3rd (pair of shorts) didn't arrive and I had to chase after nearly 3 weeks ,got a quick respo... See more
Company replied
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Review summary
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Ended up here looking for boots for my son in a particular size. They were the only ones that had them and could deliver quickly. Smooth transaction, delivery details shared quickly and arrived on tim... See more
Company replied
Football boots were a lovely present for my grandson however they were too small and have sent for a replacement. Only complaint is charging £2.25 for return ordering another pair.
Company replied
Boots a good competetive price - delivered quickly, and were the right size. My only gripe was that even spending over £100, I had to pay £5 postage.
Company replied
Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
176K reviews
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I was charged for next day delivery and…
I was charged for next day delivery and my order was made way before the cut off time. Delivery arrived 2days after order placement.
August 6, 2026
Great clothing great at keeping you up…
Great clothing great at keeping you up to date on was happening with your order as it goes along
August 6, 2026
Straight forward transaction with a…
Straight forward transaction with a great choice of football boot. Will definitely use again,
August 1, 2026
Quick delivery what more do you need
August 6, 2026
Fantastic service throughout
My boy loves the gloves and the service and delivery were very good . Will 100% use again
August 6, 2026
The order was accepted then I was told…
The order was accepted then I was told some sizes were no longer available
August 6, 2026
I just want to return the trainers l…
I just want to return the trainers l ordered the womans not the mens
August 6, 2026
AWFUL
AWFUL
DELIVERY TOOK 8 DAYS
I ASKED FOR IT TO BE CANCELLED IN UNDER 24 hours of placing order and I was refused a refund even though it was not posted for a further 6 days
I still do not have a refund when parcel has been back with you for 5 days
August 1, 2026
Great range of stock
July 16, 2026
May use AI-assist with repliesRead more
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Delivery related
Subject: Request to Change Delivery Address
Dear Pro:Direct Customer Service,
I am writing to request a change to the delivery address for my order. Aramex has informed me that the current shipping address could not be verified during the customs/KYC verification process and advised me to contact the seller to request an address change.
Please update my delivery address to the following:
August 14, 2026
Unprompted review
Reply from Pro:Direct Sport
We're sorry to hear you've experienced an issue with your delivery address.
For security and order-specific enquiries such as address changes, please contact our Customer Service team directly at customerservices@prodirectsport.com. Our team will be happy to look into your order and advise on the options available.
Kind regards,
JH
Kids football boots
Ordered a pair of kids predator football boots, as they were offering them at a very competitive price (cheapest by a few quid). Arrived a couple of days later and my son is very happy.
August 6, 2026
Great service as always.
August 6, 2026
Prompt and efficient delivery of…
Prompt and efficient delivery of football boots and quick reimbursement for a return item.
August 5, 2026
Top notch product an service thank you
August 6, 2026
For the cost of delivery it was very…
For the cost of delivery it was very slow to arrive. 6days since order.
August 6, 2026
Reply from Pro:Direct Sport
Thank you for your feedback.
We're very sorry that your order took longer to arrive than expected. Unfortunately, there was a delay with the manufacturer supplying the item to us, which impacted the dispatch of your order.
We understand how frustrating this can be, especially when you've paid for delivery, and we apologise for the inconvenience caused. We appreciate your patience and hope you'll give us the opportunity to provide a better experience in the future.
Kind regards,
JH
Great football boots at a good price
Great football boots at a good price. Grandson delighted!!!
Arrived quickly. No hassle.
August 6, 2026
Great product and good delivery…
Great product and good delivery communication and time scale
August 5, 2026
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