AllSaints (Official) Reviews 

9,532
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,750 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic designs, stating that the clothing items and fashion accessories feature top-tier materials, beautiful finishes, and exceptional overall quality. People also consistently highlight the incredibly fast delivery service, wonderful packaging, and helpful online ordering process that make shopping completely effortless and enjoyable. Some reviewers were not happy with sizing inconsistencies, mentioning that certain garments simply did not fit properly and therefore required unexpected returns. However, a small portion of people felt dissatisfied when experiencing frustrating delivery delays, missing parcels, or problems with items arriving creased and damaged.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful designs, buttery soft... See more

Quality

Reviewers mention positive feedback about quality, expressing high satisfaction with materials and... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast shipping times and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Service

Users describe positive interactions with service, highlighting excellent quality and fast shipping.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very apprehensive about buying from a store whose CSTMR Srvc center only opens a few hrs per day, but I was pleasantly surprised. Both phone and email CSTMR Srvc was efficient with my emails be... See more

Company replied

Rated 4 out of 5 stars

Although, I love AllSaints and most of my clothes from this brand recently purchased Eclipse Platform Logo Sliders have shrunk in the sun by one size. It appears that this product is not suitable for... See more

Company replied

Rated 5 out of 5 stars

Excellent online shopping experience! The jacket I ordered was great, but it just didn't fit the way I had hoped. Luckily returning the item was a breeze. I really appreciate the quick shipping both w... See more

Company replied

Rated 5 out of 5 stars

I’m happy to sat my item was delivered within four days of ordering. It’s a lovely shirt with a soft, silky feel. The logo is beautifully machined onto the fabric, giving it an expressive and luxurio... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.3

All reviews

(9,532)

8,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from AllSaints

Really pleased with my recent AllSaints order. The items arrived neatly and carefully packaged, and the delivery box itself felt luxurious and well presented, which made the whole experience feel very premium.

The DPD driver was also courteous, professional and friendly, delivering the package directly to my apartment door.

Overall, a great experience from ordering through to delivery. The quality of the presentation and service really stood out. I’d definitely order from AllSaints again!

August 30, 2026
Rated 5 out of 5 stars

This was an all round positive…

This was an all round positive experience with very prompt, next day delivery, free returns & a very quick refund.
Sadly the item I ordered was beautiful but I found they came up large & were too big for me. I was disappointed as they are beautiful & excellent quality. If I ordered the Frankie jeans again I’d size down. I’m a committed fan of All Saints clothing, particularly its jeans, boots & dresses.

August 30, 2026
Rated 4 out of 5 stars

Purchased in the sale as a gift for my…

Purchased in the sale as a gift for my daughter, who wanted a cross body bag. Absolutely delighted when it arrived but it wasn’t delivered in a box as I’ve had in All Saints deliveries previously, only wrapped up in a knocked about brown bag like a pair of old slippers. Nevertheless, the bag itself was lovely but unfortunately had to return as we couldn’t make the strap long enough. Shame because the colour was lovely too, more a brown with a hint of red.

August 30, 2026

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