Argento Reviews 

Visited the Richmond Centre store on 28/07/26 and was assisted by Megan. Literally the best customer service I have ever received. Megan was so patient and understanding, she helped with a nomination charm for a memorial bracelet which was so much harder than I thought it would be. She tried every option, suggested others and went over and above rearranging the existing ones on my bracelet to find the perfect fit. She did. And I'd not have been able to without her knowledge and kindness. I've bought many, many times from Argento but will never buy from anywhere else after my experience. Megan you are a wonderful person and so good at your job, I hope you get the recognition you deserve. Thank you from the bottom of my heart for your kindness.

I brought items from this website, (4 charms) however only 3 came, I’ve been in touch, email back and forward but to be honest no help I’m still with no charm and £29 down, I would not recommend this website

Finally after getting nowhere in store managed to email company directly and was very impressed with the service from them.

It If I could give no stars I would. Firstly I online purchased some Pandra Huggies earrings. The dimensions were there and I knew they would be small as I had them before. The image showed silver and crystal hoops. They were a gift and arrived in a large envelope with a small snap bag containing the earrings. They were so small I almost missed them. In fact they were smaller than the nail on my little finger and it was impossible to see any of the detail like the crystals etc. no way would they have fitted my ears. As I did not believe the item was ad described and that the advertising was misleading, I sent them back. There was a returns label but I had to pay to return them. There was no free returns option.
Now they say they haven’t arrived some 11 days later. That’s on me apparently. Their returns label, they have the contract with Royal Mail. So I’m £45 out of pocket, they try everything to wriggle out of it, apparently the earrings are just a matter of taste. I would definitely avoid this company at all cost.

uploaded an image to be engraved on a necklace and it came without it and would not be of help saying i did not upload it which i have done this before and it went through correctly be careful as if this happens they are not helpful and result in your item going in the bin as what they sent is absolutely hideous

Love this brand
Affordable and always the highest sparkle of all my jewellery

Had the nicest experience today at argento abbey centre, was looking for a gift for a family friend, had time to look around the jewellery and then a very pleasant young lady approached to help.

She helped us pick out a necklace and ensured we were happy with our gift. She engaged with my daughter and myself the whole time and we very much enjoyed and appreciated her attention.

It was nice to interact with someone so open and honest and to receive 1st class service from a younger sales person

Ordered Vivienne Westwood earrings as a Christmas present, however there was a faulty butterfly. I contacted customer service and without any issues they sent replacements, and quickly at that. I also found the customer service friendly and helpful. Thanks.

I have been wanting an Olivia burton watch over the past year and saved up to buy it. €200 was the price of the watch every time I came in to see if it was still there. Yesterday I went in to buy it in Argento Sligo and in one way or another customer service is no longer a thing. Yesterday the sign still said €200. When approaching the till a blonde girl who said to be in charge said the price was €215 and made no attempt of budging to €200 as to what the sign said. Against consumers rights mind you. And as much as an extra €15 mightn’t seem like a lot it is the moral of it and her mannerism that followed when I tried to explain how its against consumer rights was unprofessional when someone is coming into your store to spend a lot of money , scoffing and giggling no way someone someone who is in charge should be acting. Meanwhile I was nice during the entirety of the conversation just trying to explain that I only have to pay what the sign says but got nowhere. She also left the watch i was about to buy face down on the counter

Updated version:
I bought a Vivienne Westwood necklace for my sister on 26th November but I never received anything. I called and emailed Argento, they investigated and responded on 10th December and I got my refund on 15th December. Wouldn't say the whole process is quick but they were responsible and customer service was friendly.

No hassle experience

I visited Argento Sligo recently and had such a great experience. The staff were honestly amazing so friendly, helpful, and welcoming. The shop looked stunning too,with absolutely stunning bits.
There were two girls working when I was in, Izzie and Abby were just incredible. They were both so kind, patient, and helpful. They took the time to chat, give advice, and make sure I found exactly what I was looking for, which you don’t always get in shops anymore. Their positive attitude and genuine warmth made such a difference it really stood out to me. If your ever in sligo i recommend this shop, you will be looked after so well !!!

Like many other reviews on here I paid for next day delivery and order was 2 days late. No refund when I messaged. They basically said its not guaranteed delivery. So they can somehow get away with charging £6 for a service they cannot provide.
I ordered a gift on Wednesday night so expected it to arrive on Friday as I had missed the cut off time with it being later that day. No update on order and it arrived the Saturday evening which was too late as I was already out with the person the gift was for.
Customer service wasnt great had to chase for a response and they dont refund when you are entitled to it as they cannot provide the service they charge for!

Easy order and quick delivery

ok but I have had 2 experiences whereby the images on the website were nothing like the product delivered. Argento’s response was that the supplier provides the images…be aware!

Very good. Everything perfect. Delivery,item,packaging. Super!

Really quick delivery and perfect item, I bought a necklace that was in sale and cheaper than anywhere else I could find. A gift bag was supplied free of charge and it looks great! The only thing I could slight them for is using Evri as a courier.

This company refused to honor my voucher, claiming it had expired, even though I was never told about any expiry date in store and there was no clear information provided on the voucher. It feels unfair and deceptive to sell vouchers without properly informing customers when they will become invalid. I would not recommend this company to others.

I sent a formal complaint over email. Not received any update

EXEPECT TO ADD AT LEAST 3 WORKING DAYS DELAY TO DELIVERY.

Stunning bracelet and charms. I love wearing my bracelet everyday