These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... See more
Company replied
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... See more
Company replied
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy. Shortly after placing my order, I received a follo... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
463 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a Hisense projector on next day…
Ordered a Hisense projector on next day delivery as needed for a home project, customer service was brilliant helping me with all the measurements and everything like that, even though I’d already done them just double checking for my sake. Friendly polite and human focused. 10/10 would order again.
June 25, 2026
Unprompted review
Great professional advice
Great professional advice... changed what I ended up buying for a more up to date set up. Thank you!
June 17, 2026
Unprompted review
Owen
Spoke to Austin regarding a projector I was looking to replace . He was extremely helpful and found the perfect unit for me, and a discount for good measure!
July 24, 2026
Unprompted review
Fantastic service and competitive pricing
Excellent pricing and service from the supplier. As a busy Data Communications firm we've used AV Parts Master for many of our projects but not just this year but over several years now and we've always had an amazing service from them with excellent delivery times
June 30, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Always great customer service!
Always great customer service! Quick distribution, faultless
July 23, 2026
Unprompted review
Reply from AV Parts Master
Morning Ellie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
These guys have always been awesome…
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too.
I use these mainly to replace parts of our company VC estate as screens break in our estate. Next day delivery always hits the mark and we have had no issues with delivery to our central london location.
July 23, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Carty
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Wonderful experience
Fantastic customer service and a pleasure to deal with.
July 23, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Rich
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work.
She went through all the measurements and within my budget too.
Arrived on Tuesday next day and is working perfectly, would recommend!
July 21, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Christina
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Phenomenal service - The Best Company out there
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake were exceptional. I will always choose this company from now on when purchasing for my business needs. Thank You so much for all your help
July 22, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Caroline
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I was really impressed with the service…
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy.
Shortly after placing my order, I received a follow-up call to explain that the parts I'd ordered might need to be supplied as replacement parts. I really appreciated them taking the time to contact me and keep me informed. Even better, they called me again later to let me know they had actually found the original parts.
The level of customer service was outstanding. They went above and beyond to source the correct parts and kept me updated every step of the way. I wouldn't hesitate to use AV Parts Master again and would highly recommend them.
July 23, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely appalling service
Absolutely appalling service. It wasn’t to begin with. We bought a BenQ projector 575i for the England match and got it delivered next day However there was no power cable in the box. Rang them straightaway and the lady said she would send one out. Luckily our friend had the same so we borrowed his, the Dongle was faulty and the port at the back was too. My husband phoned up to report this too, regardless we still didn’t have the plug cable. The man said we can’t have a replacement or refund and had to take it up with the manufacturer even though we bought it from them and there were missing parts never used it and it was faulty. They refused to budge and ignored our email. All we wanted was a replacement, absolutely awful customer service. Have to do a charge back on our credit card!
July 16, 2026
Unprompted review
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. It was fantastic to speak to such a knowledgeable and friendly person on the phone. I didn't know anything about projectors and screens but Hamish from the sales team was brilliant, listening to what I needed and guiding me towards what would be best for my set up, and sending me helpful data sheets so I could understand the info in my own time - really professional, would absolutely recommend!!!
July 17, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Holly
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I bought a BenQ LK835ST Projector from…
I bought a BenQ LK835ST Projector from AV Parts Master and am really pleased with the product and the customer service from Tom Donegan. He rang me after I made the purchase to make sure I understood everything about the projector and made sure it was boxed up and delivered for the next day, going the extra mile to call me at each stage and check on the progress first thing in the morning. It struck me you never get companies who do this anymore, good old fashioned customer service and I can’t thank him enough. Great service all round.
July 14, 2026
Unprompted review
Reply from AV Parts Master
Morning Michael
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service!
I bought an Ergotron LX Pro Series from AV Parts Master, and the experience was excellent.
The product was very difficult to find in the UK at the time, but AV Parts Master had it listed at a very reasonable price. I was initially unsure whether the stock information was accurate or whether I might simply receive a refund, but I decided to place the order anyway. It turned out to be the right decision.
Their communication was great, and the pricing was fair. They clearly did not take advantage of the stock shortage, which I really appreciated.
The item had to be dispatched from a different warehouse, which added an extra two or three days to the delivery time. However, instead of sending a cold automated email, Erik from customer care called me directly, explained the situation clearly, and handled it in a very professional and friendly way.
That level of customer service is rare, especially for a relatively small order. It was a very positive experience, and I will definitely buy from AV Parts Master again.
June 16, 2026
Unprompted review
Reply from AV Parts Master
Morning IS
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Most unethical and shocking
Most unethical, unprofessional and contradictory customer service I've ever dealt with.
AV Parts Master has been an absolute nightmare. I ordered a projector bulb on May 22nd, and it arrived the next day. I opened the package for inspection, but as soon as I attempted to remove the old bulb and replace it, I realized there was a fault with my projector. The bulb itself was never installed or used.
On the same day, I contacted AV Parts Master to request a return because I couldn’t use the bulb. After that, I heard nothing. I emailed three different addresses and called twice. After four days, they finally responded, giving flimsy excuses, and from that point, I had to send more than 32 emails back and forth, submit over 19 different documents over more than four weeks, resending them again and again, just to prove my case.
Eventually, they rejected the return, claiming the fault was with my projector and not the bulb. This was despite the fact that I had requested a return well within the 14-day statutory period, as is my legal right. When I pushed back, they continued to frustrate me. After weeks, they sent me a return label that claimed "free postage." I took time off work to go to the Post Office, only to be told it wasn’t prepaid. Once again, I contacted them, and they insisted I pay the postage myself. After all this, they tried to keep 20% of the refund for a so-called handling fee, which is completely unjustified.
What's even more shocking that I made a complaint, they got back to me with a nice apology and offered to refund my postage fee but when I said yes, they disappeared and never refunded my money.
This company is unethical. Once they have your money, they do everything they can to frustrate you—passing you around, delaying responses, and denying your legal rights. I had to fight for every step, and it was a complete waste of time. Avoid them at all costs.
May 22, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Saam
Thank you for sharing your feedback. We are sorry to hear that your experience with us did not meet the high standards we always strive for.
Our returns policy is clearly stated and available to customers on our website. Our team handled this return in accordance with our returns policy and the information provided to us throughout the process. We always aim to deal with return requests fairly and consistently, and while we appreciate that this outcome was frustrating, our team followed the correct procedures in this case.
Our team has made several attempts to contact you by both phone and email to discuss the matter and try to reach a resolution, but unfortunately we have not been able to resolve this with you directly.
We have been an online business for over 20 years, and customer reviews are extremely important to us. While, like many businesses, we may receive the occasional negative review, our overall Excellent Trustpilot rating is a testament to our sales and customer service teams, who always strive to provide the best possible service.
We always aim to treat customers fairly and professionally, and we are disappointed that you feel this was not your experience. If you would still like to discuss the matter further, please contact our customer service team and we will be happy to review the details with you again.
Kind regards,
The AV Parts Master Team
Recent order of Lindy USB adapters
I recently had occasion to order some USB adapters from AV Parts Master and was most impressed with the quality of the Lindy brand adapters that I received and the speed with which the order was fulfilled. One of the three USB adapters that I had ordered was out of stock and to my surprise I received a phone call from a staff member at AV Parts Master to inform me of the shortfall and would I like to replace the inline USB-C to USB-C part with a right angle USB-C to USB-C part? I readily agreed to this and the next day I had all three components in my hands. Well done AV Parts Master! I will definitely be recommending them to all my friends.
June 30, 2026
Unprompted review
Reply from AV Parts Master
Morning Grant
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
“World Class” customer service
Ordered a projector for the World Cup, arrived a day later in good nick. Dealing with actual humans in this day and age goes a long way but the customer service is both proactive and attentive… can’t recommend enough.
June 10, 2026
Unprompted review
Reply from AV Parts Master
Morning Keithy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service with a fast delivery
Great service with a fast delivery. They even called me to make sure what I ordered was going to do what I expected it too. And then called me again once it was delivered to make sure I was happy with everything.
I will definitely use again in the future
June 21, 2026
Unprompted review
Reply from AV Parts Master
Morning Tim
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I had a great experience with AV Parts…
I had a great experience with AV Parts Master, i was a bit apprehensive ordering a £2000+ 86 inch tv screen from a website i'd never heard of before but it's been smooth from start to finish. Very good communication regarding stock and delivery. I will definitely order again
July 2, 2026
Unprompted review
Reply from AV Parts Master
Morning Kirstie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Bought a monitor
Bought a monitor, website easy to navigate and product was delivered next day.
June 30, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Andy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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