Ax Paris Reviews 

I ordered a dress from AX Paris I paid £28 which included £4.95 delivery fee which is extortionate anyway! I received the dress it was too big so I wanted to return it, they charged me £6.95 to return it which is absolutely disgusting! But if I wanted to take credit to my account I would have had free returns and my full money credited to my account but as I wanted a full refund the free returns wasn’t an option therefore I only ended up getting £15 back! Absolutely disgusting service from AX Paris I would advise anyone to steer clear of this rip off company and order from shein which is what I usually do as I get free shipping and free easy returns excellent customer service too unlike AX Paris! I will not be ordering from here again big lesson learnt!

Dreadful company. Ordered a dress, paid £5 for postage and when it arrived the material was shabby and not at all like advertised! Trying to return but wow do they make that difficult!! Not at all easy to navigate and website just steers you toward a credit note. After numerous attempts I managed to get to the refund but to be informed that they are charging me £6.95 to send the dress back to them!! A total rip-off. Will never order from them again. It I could give zero starts I would.

I ordered 3 dresses and only received 2, I have emailed them and I received a couple of replies . But after I sent them all they required eg photos of packaging, delivery note , description of what wasn’t received , still they have not resolved my issue after 5 days and seem to have stopped responding to my emails. I want either a refund or send the 3 item.

I paid £7.95 for next-day delivery for a specific event, but the dresses arrived two weeks late. To make matters worse, I had to pay an additional £7.00 postage fee just to retrieve the missing package. While AX Paris did refund the postage costs, their only "compensation" for ruining my event plans was a standard discount code that anyone can get online. I told them this exceptionally bad experience deserved much more consideration, but they refused. Getting a basic refund for their own delivery failure is not good customer service. Very stressful experience and a very disappointing response. Avoid is your event is important. I know I have now.
I sent in a formal written complaint 6 weeks ago and I was told they had received it but I’ve just been ignored. No formal response. Very disappointing.

I ordered 3 dresses and paid through Klarna. I kept 1 dress and received an email from AX Paris they had received back the other two dresses.

Klarna took full payment, which I was shocked. I contacted AX Paris and they told me the refund had been made. Klarna dispute this claim as they have not received any money.

Apparently it has been paid back by a gift card. A gift card I have not received.

Do Not order anything from this company. It is a Con.

The return service is dreadful, they charge you a £6.95 admin fee but I can’t even find a postage label and there’s no phone number to ring either. They make it very HARD to send anything back! DO NOT BUY!

I am trying to arrange a return but the on line returns portal doesn’t work. The chat section says it’s busy, and then keeps asking me the same stupid questions. I just want to return some items . Please can someone sort it .

Awful company. Avoid! Ordered 1 dress via their website but was away on holiday so it went over the 14 day return window. I contacted customer services on three occassions but received no response which leads me to believe they do not care about their customers. I even requested a credit note instead but they didn't respond. Best to stay clear from this company!

They havnt refund my money back to klarna where i paid , gave me a giftcard which i didnt ask for. I have emailed them and they are not helping to resolving this

Terrible returns policy - not clear that this is 14 days only - half the standard policy. Will not buy again as feel deceived

Well should have read reviews before ordering.
Arrived in good time ,but not good quality tight fit
So annoying the £6.99 charge returning and £5 to get delivered such a rip off
Now see if or when I will get the refund

I would never ever order form this company again and would tell everyone I know to do the same!
I was sent a fault item, reached out to them a ridiculous amount of times as it’s seemed wild to charge me £6.95 for sending a faulty item back. I’ve emailed them and contacted them via instagram and keep getting generic responses back, no even reading my emails and refusing to refund me my £6.95. Absolutely unethical business model. Will never order again.

Plain awkward. I ordered 2 sizes of the same dress. Missed the return, got credit note. Fair.
I ordered a dress using my credit note. Too big so tried many times to get returns portal to work. Error messages "ooops try again later", no response on chat, left details as the option given when no one available to chat, no reply even after 3 days.
I wanted to exchange for another size. I've now exceeded the windows and had to do late returns portal which funnily enough works fine. With a £8 charge to return via royal mail.
User experience is awful, website needs upgrading that's for sure.
I don't want to even spend my credit note it's that poor.
Won't be ordering again.

Would give zero stars if I could. Am trying to arrange a return, keep getting an error message saying order number and email address don't match - which they do. Tried the online chat constantly for 36 hours, keep getting a message saying they are busy, and to provide email address which I do - no response. Then emailed the customer services email address. In there is a link to check on status of enquiry - link goes round in circles, won't accept my email address, won't let me reset password. All I want to do is arrange a return, please can someone help me?!!!!

Does not deserve one star, ordered a dress on the Tuesday for next day delivery, nothing on the Wednesday and woke this morning they have refunded my order.
Absolutely gutted it is my daughters 21st party on Friday and now have nothing.
The website is a total ripoff, dresses way to expensive for what they are.
Will never order from them again.

Disgraceful returns policy. Charging a fortune to return clothes - takes forever to do because they want you to have it credited to your shop account! No thanks. The item I ordered was rather cheap looking. I won't shop there again.

This company is a joke and I do not recommend. If you want to return a product and would like a refund you have to pay a £6.95 admin fee!!! What kind of company charge an admin fee for a return. Absolutely shocking!

Absolutely crap return to sort out never will I buy again from them.

Poor quality see through dress, after initially costing £6.95 for next day delivery I received a poorly packaged 'piece of tat' of a dress that had been clearing returned many times before the 'anti return band' was already snagged into the zipper upon delivery. The dress was a £50 dress so I didn't expect it to be see through and of such poor quality the seams barely sewn together.
and the final kick in the teeth is paying another £6.95 to return the dress and an email saying they take 15 days to process a refund. After nearly £15 in postage charges for not a lot I wouldn't recommend anyone shop here.

I bought a dress tried it on best i could with the silly security sashes, then put it away for a holiday. First wear found it was badly frayed. Emailed twice as we were out of the 14 day window to return. No reply. Emailed again, no reply. Tried to return online. Wanted to charge me nearly £8.00.
Yes I read the return policy before ordering and even had my email regarding delivery answered in 2 days. (Very selective in what emails they respond to)
Never again !