I am very happy ,that I bought my dream Samsung s 25 ultra here at a very competitive price ,and thanks for the Bilka dk store 👍☺️
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See what reviewers are saying
Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more
Company replied
Positives: Lot of options to book food at 'Bilka Mad ud af huset' and very easy to book the order and pick them as well. They were also very helpful when we approach them via phone or email. This ma... See more
Company replied
Food was great, good quality and delicious, packing was also very good, overall great value for money when one has big gatherings. It was ready a bit later than originally ordered (30 mins) but... See more
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Company details
About Bilka
Written by the company
Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Written by the company
Returner i butik og online
Du kan altid returnere dine køb både i butik og online
Ligegyldigt hvor du køber, kan du altid returnere din vare i vores butikker eller sende den til os.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 89303000
- support@bilka.dk
- www.bilka.dk
3.9
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Bilka
Hej
It's great to hear that you experienced super service and friendly staff during your visit. We always aim to provide a welcoming atmosphere, and your feedback means a lot to us. We look forward to seeing you again at Bilka.
Have a lovely day.
Med venlig hilsen
Karoline
I am very happy ,that I bought my dream…
I am very happy ,that I bought my dream Samsung s 25 ultra here at a very competitive price ,and thanks for the Bilka dk store 👍☺️
August 16, 2026
Reply from Bilka
Hej Nasirdin
Thank you for sharing your positive experience. We're delighted to hear that you found your dream Samsung S25 Ultra at a great price with us. We hope you enjoy your new phone, and we look forward to welcoming you again in the future.
Have a lovely day.
Med venlig hilsen
Karoline
Reply from Bilka
Hej Usama
Vi sætter pris på, at du deler din oplevelse, Usama – det er en fornøjelse at læse, at alt var perfekt og leveret til tiden. Vi håber, du bliver glad for dit køb, og vi glæder os til at byde dig velkommen igen hos Bilka. God dag.
Med venlig hilsen
Karoline
Package was not delivered
Package was not delivered. PostNord marked it as delivered. No response from either Bilka customer service pr Postnord after 5 days. Very poor service.
August 10, 2026
Reply from Bilka
Hello Ian
Thank you for your review.
We are very sorry to hear, that you have experienced problems with your order, and that you experienced long response times from our Customer Service colleagues. They always work hard to respond to all our customers as quickly and effectively as possible, but during particularly busy periods, you may experience increased demand and longer response times. We apologise that this has affected you as a customer.
We have just looked into your case and can see that you have now found a solution together. We therefore hope that everything is now as it should be.
We wish you a lovely day.
Best regards
Marie
Bilka
Pleasant and accommodating service
August 1, 2026
Reply from Bilka
Hej NANCY
We appreciate your kind words about our pleasant and accommodating service. It means a lot to us that you took the time to share your experience. We hope to welcome you again soon.
Have a great day.
Med venlig hilsen
Karoline
Det var god mad og let at anrette.
Det var god mad og let at anrette.
August 1, 2026
Unprompted review
Reply from Bilka
Hej Sanne
Vi sætter pris på, at du deler din oplevelse – det sætter vi pris på at læse, at maden var god og nem at anrette. Vi håber, du får glæde af det igen en anden gang.
Du må have en rigtig god dag.
Med venlig hilsen
Karoline
Reply from Bilka
Hej Ananta
Det er en fornøjelse at læse, at du har haft en god oplevelse med leveringen af dit TV. Vi håber, du bliver rigtig glad for dit køb, og vi ser frem til at byde dig velkommen igen en anden gang.
Du må have en rigtig god dag.
Med venlig hilsen
Karoline
Very bad experience in Bilka Hundige
Very bad experience in Bilka Hundige - Waves - bike department. No prices on the bikes, the employee in the bike department could not answer on our questions and in the end he left as he did not wanted to take the responsibility for further research. Extremely bad service!
July 22, 2026
Unprompted review
Reply from Bilka
Hi Diana
Thank you for your review.
We are incredibly sorry to hear about your experience.
We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot.
We hope to hear back from you soon.
Kind regards
Marie
Bilka
Reply from Bilka
Hello Yvonne
Thank you for your review.
We are sorry that you did not receive the items you ordered.
We can see that one of our colleagues has already sent you an email and a new order is on its way. If there is anything at all, you are always very welcome to contact customer service again.
We wish you a good day.
Kind regards,
Emma
Bilka
Nice quality product
Nice quality product, good price , good service, good delivery, good communicatio. very good all in all.
July 2, 2026
Reply from Bilka
Hej Kjeld
Tusind tak fordi du tager dig tid til at dele din oplevelse – det er dejligt at høre, at både kvalitet, pris, service og levering har levet op til dine forventninger. Vi håber, du bliver rigtig glad for dit køb, og vi glæder os til at byde dig velkommen igen hos Bilka.
Rigtig god dag.
Med venlig hilsen
Karoline
Reply from Bilka
Hi Hassnain
Thank you for your review.
We are very sorry to hear that your experience at the bakery did not live up to the level of service you should rightly expect. We sincerely apologize.
We’d like to take a closer look at your case so we can get to the bottom of the issue. In order to do this, we’ve contacted you here through Trustpilot to get more information and your order number, so that we can investigate further.
We hope to hear from you.
Kind regards
Amal
Bilka
Fully recommended
Easy to order, convinient pickup service, prompt on delivery, very good and fresh products (ordered numbered chocolate cake).
June 18, 2026
Unprompted review
Reply from Bilka
Hej
Thank you for sharing your experience with us! We're delighted to hear that you found it easy to order, appreciated the convenient pickup, and enjoyed the fresh chocolate cake. It's great to know that everything went smoothly with your delivery. We look forward to welcoming you again.
Have a lovely day.
Med venlig hilsen
Karoline
Hello Bilka,
Hello Bilka,
I ordered a sofa on May 2nd. At the time of purchase, your website clearly stated that the item was in stock and would be delivered within 2 weeks. I was genuinely happy about that, because I had taken an entire month off work in order to move into my new place and arrange the furniture I still needed. So naturally, the promised 2-week delivery was one of the main reasons I ordered from you.
Instead of waiting 2 weeks, I ended up waiting 45 days.
I contacted Bilka several times and received the following reply — and I quote: “You will receive your couch tomorrow the 05/06.” On Constitution Day? A national holiday when basically nobody works in Denmark? Was this meant to be a joke, or were you simply not taking me seriously as a customer?
And after all that waiting, the sofa finally arrived damaged. Some parts were already broken. To make things even worse, I paid extra for the sofa to be carried into my room, but instead it was left outside in the courtyard of my apartment building.
This entire experience has been completely unacceptable from start to finish — false delivery promises, poor communication, a damaged product, and a delivery service I paid for but did not receive.
I will never order from Bilka again, and I will absolutely advise others to avoid ordering furniture from you as well.
June 24, 2026
Reply from Bilka
Hello Tomas
Thank you for your review.
We are very sorry to hear about your experience and the issues you encountered with both the delivery and the condition of the sofa. We completely understand your frustration, and we sincerely sorry that the process did not live up to expectations.
We can see that a solution has now been found in cooperation with our customer service team, and we therefore hope that everything has been resolved as it should be.
Please do not hesitate to contact customer service again if there is anything further we can help you with.
Have a nice day.
Kind regards
Amal
Bilka
What a joke the postnord packages robot…
What a joke the postnord packages robot machine in Fields is! Broken since Friday 19/06, fixed on Monday 22/06 around 12:00 and broke again in the same afternoon. Bilka claims they don’t have access to the inside of the machine in order to take the packages out, and insists that this is all on postnord, yet postnord doesn’t even have a phone number to call on their website, so in the end we can’t even make a complaint.
This is unacceptable ! Bilka management should look into an alternative to this system and go back to normal storage of the packages on the 1st floor. You guys made your contracts with postnord, got paid for it and don’t care about the quality of the service you deliver to people! 4 days my package is stuck there and nobody from the management can have the brilliant idea of manually taking the packages out and delivering to people.
June 19, 2026
Unprompted review
Reply from Bilka
Hello Alu
Thank you for your review. We are very sorry to hear about your experience with the parcel machine in Fields, and we completely understand your frustration. It is of course not acceptable that your package has been stuck for several days without a proper solution or any clear way for you to get help.
We are also sorry for the confusion about who was responsible in this situation. Regardless of the setup, you as a customer should be able to expect support and a solution when something goes wrong. Your experience does not live up to the level of service we want to provide.
We take your feedback seriously and will make sure it is passed on to the relevant team so the situation can be looked into more closely. We also understand your point about the need for a more reliable solution, and that feedback will be included as well.
We wish you a great day.
Kind regards
Marie
Bilka
Reply from Bilka
Hej Micaella
Tak fordi du deler din oplevelse med os! Det sætter vi pris på at læse, at du har været så tilfreds med både service og oplevelse hos os. Vi håber, du bliver rigtig glad for dit køb, og vi glæder os til at byde dig velkommen igen en anden gang.
God dag.
Med venlig hilsen
Karoline
Very good service
We were very satisfied with the foods.Highly recommended!
June 6, 2026
Unprompted review
Reply from Bilka
Hej Diana
It’s wonderful to hear that you were satisfied with both our service and the food. Thank you for recommending us!
Have a great day.
Med venlig hilsen
Karoline
Reply from Bilka
Hej USAMA
Thank you for sharing your feedback. We're pleased to hear that your items were delivered on time. We hope you enjoy your purchase and look forward to welcoming you again.
Have a great day.
Med venlig hilsen
Karoline
incorrect bike assembly
At the store, the person who assisted me was very kind and helped me with the purchase.
However, the delivery experience was very bad. They delivered the bike with an assembly defect, and when I told the delivery person about it, he said, “I don’t know, goodbye,” and left me in the street with a bicycle that I couldn’t ride because the front brakes were installed incorrectly. I don’t know anything about bikes, and now I have to figure out how to fix it because I can’t use my bicycle.
May 23, 2026
Reply from Bilka
Hi Natalia
Thank you for your review.
We’re very happy to hear that you received kind and helpful service in the store – but we are truly sorry that the delivery and assembly of your bike have been so disappointing. Receiving a bike with an assembly defect, and then being left in the street with a bicycle you can’t use, is absolutely not the experience we want to give our customers.
If you havent done so already, You’re more than welcome to reach out to our colleagues on our customer service team, who will be ready to help you with your claim. You can reach customer service either through our website here: https://support.bilka.dk/hc/da/requests/new or via phone +45 89 30 30 00.
We hope your issue will be resolved swiftly.
Kind regards
Emilie
Bilka
Absolutely terrible
Absolutely terrible. Ordered a wardrobe weeks ago on 29 April. Was supposed to come on 11th May. The money was taken last week and no idea where the order is. Have been in contact with customer services multiple times and they aren't much help- said it was on the way but can't give exact delivery date or said they would get back to me and haven't. It's a lot of money - over 3000dkk and it's frustrating that they clearly don't care at all. Will never order from Bilka again.
May 19, 2026
Reply from Bilka
Hi Anna,
Thank you for your review.
We are very sorry to hear about your experience.
I have therefore sent you an email so that we can hopefully find a good solution together.
We hope to hear from you.
Kind regards,
Emilie
Bilka
Reply from Bilka
Hi Martin
Thank you for your review.
It’s wonderful to hear that you were satisfied with your experience with us.
We are happy that we were able to live up to your expectations, and we hope to see you again another time.
Best regards
Marie
Bilka
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