It was good to book the ticket through you, it was done too fast it is good but it doesn’t show any thing about the cabin bag only luggage bag is shown you should have mentioned about the cabin bag al... See more
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Review summary
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the price was great. Everything was super simple and fast except the 3d payment verification. I tried 3 different visa cards, change internet browsers, allowed cookies, even went into incognito mode a... See more
Company replied
I liked the ease but we were given the option through Booking.com and had the lowest fare.We booked premium economy but as I went to make payment , it did not show the prem economy booking on the deta... See more
Company replied
about 26 dollars cheaper, easy to follow the booking process, too many offers for unnecessary extras though and not sure about the additional change fees if needing to change flight without added... See more
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3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good & I like it
Actually, my daughter book ticket for me, between 24hr I got my E ticket. The booking smooth, excellent. Thanks
August 27, 2026
The WORST. Exploits vulnerable customers. AVOID
The WORST experience i have ever had. Booked the tickets through budget air. They didn't even send me my booking number for the second flight (number they sent WASN'T even the right one). I tried finding ways to contact them but there is NO HELP and no way to contact them directly!!! Due to this, we were unable to check in online, and had to rely on the airport check in service. First flight, fine. Second one we were denied entry due to not checking in - in time. So they let vulnerable autistic customers get stranded hundreds miles away, with no help or ways to contact them. I also suffer with social anxiety and have seizure type issues due to an eating disorder, now stuck in a hot country with hardly anything. this is a disgusting way to treat people. I will be taking this further if this isn't resolved.
August 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from BudgetAir.com
Hi Jasbir,
Thank you for your positive feedback. It is great to hear that you had a good experience booking your flight with us.
We appreciate you taking the time to share your review and look forward to helping you with your future travel plans.
The BudgetAir.com team
easy and fast
August 28, 2026
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to share your feedback. It is great to hear that you found the booking process on our website to be both easy and fast. We aim to provide a smooth experience for all our customers, and your review lets us know we are on the right track.
We appreciate you choosing BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
There was a mismatch between the…
There was a mismatch between the flights dates entered in Google vs what showed up on the website resulting in me being charged 77 CAD even after cancelling within 30 min.
August 28, 2026
I booked a ticket
I booked a ticket, canceled 5 min later and are trying to charge me 210$ for service fees. Uancceptable!
August 28, 2026
Unprompted review
Reply from BudgetAir.com
Hello Jacob,
Thank you for leaving a review.
Canceling a booking shortly after making it and seeing a $210 service fee is definitely not the smooth experience expected. Looking into the booking details and checking how to help is the priority right now.
An email has been sent to request the booking reference number so this case can be reviewed and handled further offline.
Kind regards,
Mark | Customer Service
BudgetAir.
Good services
August 28, 2026
Reply from BudgetAir.com
Dear Mamadou,
Thank you for taking the time to share your positive experience with us. It is great to know that you were pleased with the service you received.
We appreciate you choosing BudgetAir.com for your travel needs and look forward to helping you with your future bookings.
The BudgetAir.com team
Reply from BudgetAir.com
Dear Abdullah,
Thank you for taking the time to share your positive experience. It is great to hear that you found the booking process fast and smooth.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Best prices so long as …
Best prices so long as you don't mess us around ! All we want is to get the best value. I look forward to my flight & then the 5☆'s will be true !
August 28, 2026
Reply from BudgetAir.com
Hi Claire,
Thank you for your positive feedback. It is great to hear that you found a good value flight with us.
We are glad to be part of your travel plans and wish you a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Matilda,
Thank you for taking the time to share your positive experience. It is great to hear you found our service to be quick and straightforward.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Easy to book.Cheap first class…
Easy to book.Cheap first class Airlines.
Will always book myself , family , friends to yours.. Best....
August 28, 2026
Reply from BudgetAir.com
Hi Jose,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process easy and that you plan to book with us again for your friends and family.
We look forward to helping with your future travel plans.
The BudgetAir.com team
We purchased an itinerary of flights…
We purchased an itinerary of flights from the UK to Sri Lanka and returning 2 weeks later. These were purchased in March 2026. In June 2026, Budget Air contacted us to tell us that there were changes to the schedule and we had 24 hours to accept the alternative flights, which we did. It turned out that the new itinerary was not flyable and it left us stranded in an Indian airport. We had to purchase new flights at our own expense. Budget Air customer service has at best been incompetent but mainly, obstructive, unhelpful and uncaring as to our situation. I would NOT use this company!
August 12, 2026
Unprompted review
Reply from BudgetAir.com
Hello Tamra,
Thank you for sharing this review. Being stranded at an airport during a trip is a difficult situation, especially when forced to purchase new flights out of pocket.
Airline schedule changes can occur, and managing these updates smoothly is essential. Providing clear options and reliable support during travel disruptions is always the goal, and taking a closer look into how this itinerary was handled is a priority.
A request for information will be sent directly to gather the booking details. Replying to that message with the booking reference and expense receipts will allow a full review of the case to see how to assist further.
Kind regards,
Mark | Customer Service
BudgetAir.
User friendly site
User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.
August 28, 2026
Reply from BudgetAir.com
Hi Ivona,
Thank you for your review. It is great to hear you found our website user-friendly and well-balanced for your trip planning.
We appreciate your feedback regarding how baggage allowances are displayed. This insight is valuable as we continuously work to make all travel options as clear as possible for our customers. We hope to welcome you back again.
The BudgetAir.com team
Reply from BudgetAir.com
Dear Vikas,
Thank you for taking the time to share your positive experience. It is great to hear that you had a good experience and would recommend our services.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Not Bad
process was easy, just a little confused about why its taking so long to get my ticket
August 28, 2026
Reply from BudgetAir.com
Hi Tharindi,
Thank you for your review. It is great to hear you found our booking process easy to use.
Ticket issuance times can vary depending on the airline. Your e-tickets should arrive shortly in a separate email. Please check your spam folder as well, just in case. We appreciate you choosing to book with us and hope you have a great trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Stephen,
Thank you for taking the time to leave a review. It is great to hear you found the booking process to be quick and easy. We aim to provide a simple and efficient experience for all our customers.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Nsunda,
Thank you for your positive feedback. It is great to hear that you found the booking process on our website to be quick and easy.
We appreciate you taking the time to share your experience and hope to see you again for your future travel plans.
The BudgetAir.com team
Quick and easy
Quick and easy.
Also since I booked a few other tickets with you - didn't have to type much of my data. Super easy
August 28, 2026
Reply from BudgetAir.com
Hi Cho,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process quick and easy.
We are happy that our feature for returning customers made your booking even smoother. We appreciate your feedback and look forward to helping you with your future travels.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Joseph,
Thank you for your review. It is great to hear you had a smooth and straightforward booking experience with us. This is exactly what we aim for when customers use our website.
We appreciate you taking the time to share your positive feedback and hope to see you again for your future travel plans.
The BudgetAir.com team
NEVER, UNDER ANY CIRCUMSTANCES, USE BUDGETAIR.
Dear world,
NEVER, UNDER ANY CIRCUMSTANCES, USE BUDGETAIR.
These scammers are now holding my refund hostage unless I “withdraw my chargeback claim” . Yes, you read that right. They want me to cancel the very protection my bank gave me, send them an “official withdrawal letter”, and hand over a “bank statement showing the “rebilling” all before they even “pretend” to process my refund.
Let me be crystal clear: I have been fighting for MY money since JUNE 2026. It is now 28th AUGUST, and they still haven't paid me a single cent. They are playing games, stalling, and trying to bully customers into giving up their legal rights on nothing but a lie.
DO NOT FALL FOR THIS. If BudgetAir pulls this stunt on you, call your bank immediately and know your rights. NEVER withdraw a chargeback based on a verbal promise. These thieves will take your proof and ghost you.
SAVE YOURSELF THE NIGHTMARE. BOYCOTT BUDGETAIR. TELL EVERYONE.
June 19, 2026
Unprompted review
Reply from BudgetAir.com
Hello Sam,
We understand the concern regarding the delayed refund.
Although we are actively trying to process your refund, the active chargeback you initiated has locked the transaction, preventing us from proceeding. To allow us to review and handle your refund safely, please update or withdraw the dispute with your bank so that account access is restored. Our team will reach out to you directly to guide you through the next steps.
Kind regards,
Leo
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