Sytner Group Reviews 

Friendly, expert, helpful staff.

My whole experience with Mini Oldbury was a good one because of Ibrahim Iqbal. He took time and effort to ensure my experience was a good one. I was not a happy customer at the outset but I left the Dealership feeling valued as a customer solely by Ibrahim's professional, courteous, efficient manner. He ensured I was completely happy when I left his office and I promised I would give feedback on his excellent skills as a Service Advisor and how he handled all the concerns I had. He really is a lovely gentleman, a credit to his professional. He made the whole experience a memorable one for all the good reasons. Time and again after taking my car to your Wolverhampton dealership has left me feeling disappointed and undervalued, Ibrahim has changed this experience for me.

Great service, polite, friendly and professional

Sytners is first class when looking for a new mini, extremely helpful and knowledgeable staff that talks you through buying a car and makes the process as easy as possible.

Great handover, very informative and clear.

Absolutely fantastic service from start to finish. Mark, Ian and the guy who did the handover (forgotten his name 🙈) couldn’t do enough to find the right car for me and went out of their way to work around my busy work schedule to get the admin done. Excellent service and will be back in 4 years time for the next Audi 🤘🏻

Thank you Ellie for taking the time to explain the work done on my car and addressing all the items that I had raised, much appreciated.

Customer service was excellent. Our new car was ready to go at the appointed time and all our requests were met. Dealt with one member of staff throughout the process making the purchase very easy.

The staff were really helpful in meeting my specifications and went out of their way to make sure everything was satisfactory and I was happy with the service.

The service provided was exceptionally professional, and communication was highly effective.

From start to finsih the communication and speed of the purchasing and delivery of my new car was faultless, the staff could not do enough, in answering questions and giving usful information about the vehicle

Ben the service guy was really helpful and knowledgeable, explained the service timescales and costs so no misunderstandings. Really good chap.

Easy to book a convenient appointment. Nice comfortable area to sit and wait for your vehicle. Always offered tea/coffee cold drinks and biscuits. Very polite and helpful staff.

Customer service. I think the loss of the Bedford site is a real shame for Sytner group - but it was nice to see that some of the staff had been retained. Especially Herjit who is always very helpful and polite.

After a couple of bad experiences at Sytner Wolverhampton, I’ve been using the Oldbury branch, it’s been great and has restored my confidence in BMW dealerships. Ed was fantastic when dealing with a safety recall on my car, kept me updated throughout the day, and ensured a courtesy car was available to minimise disruption. Although it’s not my local branch, I’ll happily travel back to Oldbury for all my servicing needs. Thanks Ed!

Seamless service and seasonal check. Great customer service and Catherine’s communication was exceptional.

Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisable.

Passed the same information via e-mail to 3 members of staff as asked. The staff don't appear to communicate due to the fact they work in different depts! As I say the same e-mail was requested 3 times by individual members of staff.

When the technician explained what part was required for the repair, he stated you have to buy the "kit" as it doesn't come as a single element.

When it came to paying the bill I asked for the remaining "kit parts." Strangely enough not available. BMW parts are not cheap!

Haven't driven the car yet but I still have faith in BMW.

Well looked after by Jemma walker and they reached the right agreement thankyou

Recently visited Sytner mini Coventry for a service. From start to finish the service was exceptional. I was always informed and updated every step of the way. Customer service was excellent. The car came back looking immaculate. Special mention to Harrison for amazing customer service and for looking after me as he provided an excellent service.