Cdiscount Reviews 

284,482
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I would highly recommend CDiscount in France. Our Hisense fridge freezer was delivered 7 days after it was ordered and we were kept informed every day. The price was good and the service excellent.... See more

Rated 5 out of 5 stars

I am giving Cdiscount 5 stars only so that you will read my review. They are simply the worst company ever. They allow sellers to sell fake products on their site and then disclaim all responsibility.... See more

Rated 1 out of 5 stars

We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and... See more

Company replied

Rated 5 out of 5 stars

There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more

Company details

  1. Promotional Item Store
  2. Appliance Store
  3. Cell Phone Store
  4. Home Goods Store

About Cdiscount

Written by the company

Cdiscount, le e-commerçant français engagé depuis plus de 25 ans

Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.

Notre fiabilité repose sur des engagements concrets :

  • Des prix bas confirmés par rapport au marché.
  • Une logistique française innovante, qui garantit une livraison rapide et efficace.
  • Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.

Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.


Contact info

4.1

Great

TrustScore 4 out of 5

284K reviews

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4.1

All reviews

(284,482)

19,047 reviews in the last 12 months

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Rated 5 out of 5 stars

Good products, good prices, good service


I would highly recommend CDiscount in France. Our Hisense fridge freezer was delivered 7 days after it was ordered and we were kept informed every day. The price was good and the service excellent.
I would like to say a special thanks to Fangama Kamano, the delivery man, who was so kind and helpful.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I am giving Cdiscount 5 stars only so…

I am giving Cdiscount 5 stars only so that you will read my review. They are simply the worst company ever. They allow sellers to sell fake products on their site and then disclaim all responsibility. In my case a mobile phone. Motorola Razr 60. I recieved a second hand fake that was rooted and so insecure. Banks will not accept their use for mobile banking. Cdiscount are advising I take a refund but I demand that they send my order. Please do not use this company

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

We orderedwhre is our money and payed for a tent using a…

We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and a message came up that our illicado cards are empty .. c discount regulate this immediately.. we order a lot from you .. I where is our money .. furious

May 30, 2026
Cdiscount logo

Reply from Cdiscount

Hello Nicole,

I’m sorry to hear that you’ve encountered a problem with the payment for your order.
Our customer service team will find a solution: I’ve passed on your message so that my colleagues can look into what happened. You’ll receive a reply directly in your Customer Area.

Thank you for your patience
Damien

Rated 1 out of 5 stars

Good day- I am still waiting on a reply from this Damien guyI received a email from Damien…

I received a email from Damien yesterday about my money that Cdiscount don't want to release. I was asked to fill in the information from and return the form. I did not receive any form, and all of trustpilot's email addresses are a no reply adress. So please let me know how I can reach you
Christine le Roux
Damien- who are you working for?
Can't you sent me an email. I do not want all my information on social media

May 7, 2026
Unprompted review
Cdiscount logo

Reply from Cdiscount

Hello Christine

I am sending you a new request for information so that you can provide your contact details and order number.
If that still doesn’t work, you can simply edit your review to include your order number.

Thank you for your reply
Damien

Rated 5 out of 5 stars

good deals and customer service

There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the missed discount.

April 30, 2026
Unprompted review
Rated 2 out of 5 stars

I am unable contact company

Second post reply; I attempted to call the number given without success. I called my phone company for help and this did not solve the problem. Why is this company so difficult to contact? Why doesn't this company want my money?

Post reply; I did find the phone number under General Terms and Conditions of Sale, Wow what an interesting place to hide a phone number. But thank you for the info. I will call and make another attempt today. I really want to use this web site. There is mountains of stuff. Thank you.

I am unable to buy anything on this site. I have tried to contact customer service and was ONLY able to connect through WhatsApp. This was not a good experience because you have to wait about 3 munities each time you type a reply or question before you get an answerer and the follow up also takes about 3 minutes each time. Still I persisted. They ended up blaming my bank. What happened was that each time I tried to use the web site to make a buy, the card was not accepted. However it did invalidate my pin for my card. So now I have to go to town and fix this issue. I called my bank and the problem IS NOT WITH MY BANK. I need to find something better than TEMU to order stuff. I was hoping this site would be that... Why does the web site encourage phone calls when there is not a phone number that works from Portugal? Their web site is useless and the customer service is just not experienced enough to help. VERY DISSAPOINTED.

April 16, 2026
Unprompted review
Cdiscount logo

Reply from Cdiscount

Hello Michael,

I’m sorry to hear that you’re having issues placing an order.
From Portugal, you can call the freephone number 0800 60 00 45, which is listed in our terms and conditions.
If you have a customer account, I can also pass on your feedback along with your contact details: I will send you a request for information via this website.

Thank you for your reply
Kind regards
Damien

Rated 1 out of 5 stars

How can we please get some help from…

How can we please get some help from Cdiscount? We invested a lot of money in this company and when it comes to the pay out there is always a story of some sort! Customer service is useless with help!

June 2, 2025
Unprompted review
Cdiscount logo

Reply from Cdiscount

Hello André

It sounds like you’ve had a bad experience, and I’m sorry to hear that.
Our customer service team is, of course, here to help if you encounter any problems. I’ll send a request for further details via this website so that your feedback can be passed on to customer services.

Thank you for your reply.
Kind regards
Damien

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