Direct Assurance Reviews 

My earlier 1 star review was clearly a mistake. Canceling or stoping a car insurance is not something you should do in France. It was clearly a mis communication between my new assurance and the direct assurance. Hope it helps future subscribers.

Operatrice competente et agreable au telephone.
Essaie de trouver une solution a nos demandes

The most appalling company I have every had the misfortune to deal with.
My claim never dealt with.
Missed appointments.
Pedantic staff.
Unhelpful and rude.
Claim never investigated nor satisfied.

TOP!!!!!!!!!!!!!!!

Bloquant à la souscription (document en traitement sur l'application). Résolu rapidement en appelant Direct Assurance.

This company is a scam Don’t trust them they bulshit

Beaucoup d'attention de la part de on interlocutrice. Entretien convivial et professionnel

The worst insurance company in France! Had to pay out of pocket twice with all-risk insurance! #InsuranceWoes

Avoid this company! They charge hidden fees and don’t tell you about them. They take the money from your account even though insurance is canceled. Then they collect their money through intrum. Scam. Avoid Victor Merci as well, this is their partner.

Explication simples. Prend du temps pour son interlocuteur et montre une grande disponibilité. Super

They are completely incompetent, obtuse. I think they must be deliberately being difficult to avoid paying contracts and cancelling them. They are impossible. Avoid.

Très bon relationnel envers les clients très bon tarif pour un maximum de garanties.

Great experience

I have recently, unfortunately, had to claim for a windscreen replacement.
I have a complimentary insurance that requires proof of my insurance and a letter or email from Direct Assurance to reclaim my franchise.
It's very difficult to contact them directly by email. Email is best for me because my French is not the best.

good prices, very fast implementation

La dame était très serviable

Direct assurance is the worst, I paid 400 euros for someone opening my door .
They refused to pay any money back .

I talked to their sales advisor to ask what happened to my insurance, she refused to pass the call to her manager, then lied about it , told me her manager will call me back the same afternoon . Nearly one week passed, I still did not receive a call or an email. It is really bad client service I have experienced for 6 years. I will not use them anymore. I would rather pay more to another company that this company who only interested in taking my money but not doing their job correctly.

Good communicator, easy going and happy to explain things

This company is full of cheats and thieves. I found a quote that worked for me, but I made a small mistake on one of my names. Since I couldn’t change it online, the website instructed me to call. I did so, and the person on the phone told me they couldn’t do anything until I clicked “subscribe.” I followed the instruction, only for them to immediately advise me that the contract would be cancelled and I should start again.

Now, this process is costing me EUR 47.06 in so-called “taxes,” and they claim I was insured for 2 days. What kind of nonsense is this?

I keep writing to request a reimbursement, but they keep insisting the amount is for “taxes and intermediation fees.” Seriously? I did all the work online myself — there were no intermediation services, and certainly no justification for these charges.

AVOID AVOID this company, they will take your money for nothing.

UPDATE: Elodie is well aware that we are easily contactable to coordinate all matters concerning our claim via either email or SMS. Elodie knows well from the very beginning we have explained why receiving unsolicited phone calls from unidentified numbers causes us a security problem as well as language difficulties. Elodie is well aware that every email received from Direct Assurance concerning our claim has received an response without an hour of receipt. It appears Elodie thinks the readers of this review will believe that we, having had damage to our car for which we are fully insured, would not do everything in our power to have our car repaired. Our request for electronic communications on the matter of our claim were reasonable and well within the capabilities of Direct Assurance having had our email address provided when we purchased insurance. People reading this review will realise the stupidity of sending clients emails telling them they might receive a phone call from parties unknown at a time unknown for appointment already set and confirmed rather than booking a firm appointment using appointment scheduling technology. An garage who contacted us via phone could have sent a single line SMS request we confirm a time of appointment for which we could have replied a single word YES to confirm. There was simply no need for any voice calls and the reasons we had difficulties were explained to Direct Assurance on multiple occasions but they had zero consideration for the needs of their customer and refused to comply when compliance was well withing their capability. ****
The Direct Assurance acting as if they did not have photos organised for me to take the car to a 3rd part for their assessor. The appointment was made for a day but they would not give me a time. As I would have had to stay with the car for an indefinite time 50 kms from our home I cancelled this appointment when they refused to provide a time of day or even 1 hour notice of arrival. As I later had pointed out I had paid for a loan car option on our policy they them arranged and second RDV for someone to collect our car from our home and leaving behind a loan car. Direct Assurance continued to not respond to our questions why was this not been organised for us initially and they still would not explain what happened to the photos we provided. This being a definite appointment we prepared the car for collection but the 3rd party never arrived. Direct Assurance had told us the arrangement was firm and we would receive a phone call I hour before collection to confirm our readiness. No phone call was made on the morning of the collection as promised.
Them we received a registered letter advising that our insurance would be cancelled on a specific date because they falsely claimed they were not able to contact us on the matter of our claim. This is plainly false became I was in near daily email contact with their service adviser on the specific claim matter with over 30 messages sent. We had from the start requested that all contact with us on the matter of the claim be electronic as we could not take phone calls from unidentified numbers and had not sufficient French language fluency to discuss the complex details on the phone. Also the phone provides us no record of anything agreed. We were in daily email contact so why could they not use that medium and send proper appointments that can be added to everyone calendar just alike all business do?
At every point in a 3 month saga Direct Assurance have been aggressively obstructive and have effectively refused to provide the insurance cover we prepaid for and have the audacity to cancel our contract on the false claim they have not been able to contact us just because we will not answer unrecognised calls on our phone already receiving almost 10 SPAM fraudulent calls per day as it is. It appears from Direct Assurance's point of view our identity security and our document protection concerns are of no concern to Direct Assurance. They have never once apologised for their own errors or shown and customer appreciation at any point.
We sent over 35 messages to them and they claim they have not been able to contact us and cancelled our policy on this basis rather than honour their responsibility. They could not process the claim simply because their document management system is broken, they have no idea how to use technology effectively overusing the phone.