Very nice and helpful advisor, was clear about everything we spoke about and made sure I understood everything. Thankyou very much for your help.
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Long time on hold, but agent recovered situation by handling call well
There is no complaint at all, to the contrary, everything was quite allright. Especially in the service the staff was just extraordinary. They took care of me, since before coming to the airport I ha... See more
Immediate response without endless waiting time on the phone Availability outside 9-5 office hours Very polite and courteous staff Patient staff who stayed on line while I was checking my booki... See more
Company details
About eDreams
Written by the company
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4 , 28005, Madrid, Spain
- www.edreams.com
eDreams Prime
4.2
Great
404K reviews
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Absolute scam artists
Absolute scam artists. Booked a trip which flight was cancelled via airline. Fine, out of Edreams control. Not an issue. When I requested my refund they are going to give me half the amount. Half was paid by a voucher from Edreams side so when Wizzair refunded half the amount, that is all I will receive. Do not use this company, just go direct with Airline.
June 9, 2026
Unprompted review
🚨🚨🚨🚨I am really sorry sorry to write…
🚨🚨🚨🚨I am really sorry sorry to write this reviews about their service which is very very bad and they still didn’t issues my refund after 3 Monds of cancelled the flight. I talked with airways they told they already refund the money but EDreams have no respond about it. I am still waiting for my refund 😰😰.🚨🚨
May 21, 2026
Unprompted review
This company has a great future due to…
This company has a great future due to its credibility and punctuality.We wish her and all the staff involved in the work success and good fortune.
June 9, 2026
I had a really friendly phone operator…
I had a really friendly phone operator and customer service experience today. Very kind and helpful service received and everything was well explained and quickly resolved and I received a really good offer. It was a no-brainer to stay with Edreams as a Prime member. Thank you.
June 9, 2026
Happy con ela atencion
June 9, 2026
It wasn’t complicated to search and…
It wasn’t complicated to search and book my flight. Unlike others search engines that causes a lot of hassles.
June 9, 2026
Good customer service
June 6, 2026
Very helpful and friendly
June 9, 2026
I contacted with customer service today…
I contacted with customer service today and Ms Nora helped me out to sort it out my problem. She was super responsive and helpful lady also her customer service was excellent. Thank you so much Nora for your patience and help &Support .xx
June 9, 2026
eDreams turned out to be a highly misleading company
eDreams turned out to be a highly misleading company. A couple of weeks ago, I visited their website to book a ticket. They offered an option to “hold” the ticket price for seven days for just $1. It sounded like a good deal, so I entered my credit card details and allowed them to charge the $1. At that time, the ticket price was $1750.
Six days later, when I returned to finalize the booking, they informed me that the price had increased to $2500. I was extremely disappointed and decided not to proceed. I left their site and booked my ticket elsewhere, assuming that was the end of the matter.
Today, I discovered they had charged my credit card $17.99 without my knowledge. When I called their customer service— which is not a free number, so I was charged for the call— the representative told me this was a monthly membership fee. I never knowingly signed up for any membership. He claimed they had sent an email, but since I didn’t complete the booking with them, I had no reason to check their emails again.
They took advantage of this and withdrew money from my account without my consent. I asked the representative to cancel the membership, and he did, but the entire situation was extremely frustrating. Because of their misleading $1 “price hold” policy, I ended up losing money and wasting time.
I strongly urge customers to be cautious when dealing with eDreams and to think twice before sharing credit card details with them.
June 9, 2026
Unprompted review
Omar is a very food operator.
June 9, 2026
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