Spares2Repair.co.uk Reviews 

3,978
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for going above and beyond to help find the correct replacement parts for older appliances. People also mention that shopping is straightforward, with orders arriving securely packaged and matching descriptions perfectly. Consumers appreciate the consistent updates provided throughout the dispatch process, making the entire journey smooth and reliable. Some reviewers were not happy with delivery delays, noting that paid express shipping did not always arrive on time. Some people also noted communication difficulties regarding items that were shown as in stock but turned out to be on back order or discontinued.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, are... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging. Many... See more

Order

Reviewers highlight positive aspects of the order process, describing it as quick and easy with helpful... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job.... See more

Rated 5 out of 5 stars

Excellent service, could not be happier. Needed a replacement middle shelf unit for door of Russell Hobbs fridge/freezer. Official supplier could not help. These people kept me informed of order pr... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,978)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value, quality and customer service

Via email, they communicate well; successfully identifying the fridge part I needed, from the description and photos I sent. The part, a door seal/gasket, fitted well and my problem was solved. The price was a lot less than other spare part companies.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Spot on great service

Spot on great service, my Amana fridge freezer auto defrost element had broken, they supplied a new one & all up & running again 😀 many thanks 😊

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Huge Savings…

I contacted Spares2Repair because I needed a replacement motherboard for my LG 65” CX OLED TV. I didn’t want to replace the whole TV, so I hoped to find the exact part instead.
I was assisted by Dan, who was genuinely helpful from start to finish. He told me exactly which details he needed, guided me through the process, and quickly found the correct part for my TV.

Thanks to his help, I avoided having to buy a brand‑new TV — saving me over £1000.
Great customer service, fast communication, and extremely knowledgeable. Highly recommend.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

It was the immediate no quibble…

It was the immediate no quibble response to a postal mixup.
They not only posted out a replacement but had it expedited with next day shipping! We wish all buying experience was as painless as this. They'll be the first to turn to when looking to buy replacement parts.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

Communication with this company is extremely difficult. There is no possible way of contacting them other than by email and their replies are slow. I placed an order for a next day delivery for an item that showed as on stock and available for next day delivery at an extra cost for urgent delivery. However, two days later and the part is still in France I have asked for a refund and had no reply. Shocking customer service.

September 3, 2026
Unprompted review
Spares2Repair.co.uk logo

Reply from Spares2Repair.co.uk

Hello Andrea and thank you for taking the time to leave feedback, we are aware of the issue with your item and have taken steps to investigate and resolve. You have had a refund towards your postage costs to apologise for the poor service from DHL for what should have been a next day service. Your parcel was handed to DHL on the same day you placed your order.

However, I wanted to respectfully reply to your point about customer service, please note that we have been actively replying to your support requests in a reasonable timeframe.

First Ticket:
You - 08:16:52
Us - 09:37:28
You - 14:05:39
You - 16:24:57
Following Day...
Us - 11:31:46

Second Ticket:
You - 10:44:19
Us - 11:16:39

Third Ticket:
AF - 10:00:44
DG - 12:19:17

Rated 5 out of 5 stars

Had a little hic up at the beginning as…

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job. Good communication from everyone involved.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

We first bought a spare dishwasher spray arm off of Amazon as our dishwasher wasn’t cleaning the dishes. That spray arm had to be returned as it was useless. I ordered from here and it was delivered quickly, packed really well and the spray arm is working and I now have a working dishwasher!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Have been using their services since they started trading, never had a problem. They are well respected within the electronics community.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service: though one of the parts I ordered was mistakenly listed as in stock and had to be backordered the complete order nonetheless arrived on schedule within a few days. Immediate response to my queries and very clearly genuine and new Sony parts even though the headphones I ordered them for have been discontinued.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, part no longer available from AEG, but AEG kindly supplied the part number making it easy to find the correct part on the Spares2Repair site

August 1, 2026
Unprompted review

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