I purchased a Rumee table lamp back in April 2026, which arrived quickly and beautifully packed. Then some weeks later the lamp got knocked off its table and the shade was badly scratched. I ordered... See more
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We bought our PH5 orange hue light based on family and friends experiences. Love the look and never expected how warm and inviting the light itself added to our open living/dining space. In fact we t... See more
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best packing of anything I’ve ever bought. the lamp itself more than met my expectations. however, the metal base for the top shade was malaligned when assembled causing the installed shade... See more
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Delivery still hasn’t been made, order was placed on the 3rd November, was supposed to be 1-3 working days, the products still have t arrived.Money has been taken though!!!! Several emails have been... See more
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Company details
Written by the company
Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
Contact info
Kuglegårdsvej 19 - 23 , 1434, København K, Denmark
- reviews@louispoulsen.dk
- www.louispoulsen.com
4.3
Excellent
857 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Stellar customer service!
I purchased a Rumee table lamp back in April 2026, which arrived quickly and beautifully packed. Then some weeks later the lamp got knocked off its table and the shade was badly scratched. I ordered a replacement shade but the repair turned out to be rather more complicated than expected. To make a long story short, the customer service agent named Angelica provided stellar service above and beyond what one normally receives -- and what one has come to expect these days. She was exceptionally prompt in responding to emails, offered helpful suggestions and follow-up. Ultimately at her suggestion we sent the lamp and replacement shade directly to her, and within just a few days with the help from a Poulsen tech team member, the repair was completed. Poulsen lamps are very special items, and they are not inexpensive of course...but whenever we need another lamp, we will not hesitate to purchase one, with the comfort of knowing how well we will be treated by the company. Bravissimo Poulsen Customer Service!
August 3, 2026
Unprompted review
Reply from Louis Poulsen
Hi Sara,
Thank you so much for your wonderful review. We're sorry to hear about the accident with your Rumee table lamp, but we're delighted that Angelica and our technical team were able to help.
Your kind words mean a lot, and we'll be sure to share them with Angelica. Thank you for your trust in us - we hope you enjoy your Rumee lamp for many years to come, and we look forward to helping you again in the future!
Best regards,
Josefine - Louis Poulsen
Opened PH 5 supplied with the wrong-coloured ceiling canopy
I purchased a Louis Poulsen PH 5 pendant in Classic White from Lampmasters.co.uk.
I had already arranged and booked an electrician for the installation because I trusted Louis Poulsen’s reputation and expected a premium product to arrive brand new, complete and ready to install.
Instead, the first lamp arrived in a completely unacceptable condition.
The outer shade was visibly uneven and did not appear properly round or symmetrical. The ceiling canopy supplied with the Classic White lamp was dark blue rather than white, and the plastic bag containing the canopy had already been torn open.
There was also no instruction manual inside the box. The packaging contained a pair of white gloves, a white cloth or towel, and several small pieces of paper.
Lampmasters later arranged a replacement, and the difference was obvious. The replacement arrived with a white ceiling canopy matching the lamp, an intact and unopened canopy bag, the correct instruction manual, no gloves, no cloth, no loose paper, and a lamp in normal condition.
The replacement clearly showed what a genuinely new and correctly packaged product should look like. It also confirmed that the first lamp had not been supplied in normal brand-new condition.
What made this especially frustrating was that I had already arranged an electrician and planned the installation around the delivery. I relied on the reputation and quality standards associated with Louis Poulsen, but the first product I received was not remotely acceptable for a premium designer lamp.
For a product at this price, customers should not receive an item that appears previously opened, contains the wrong-coloured component, has damaged packaging, is missing the instruction manual and includes unexplained items inside the box.
Although the replacement was satisfactory, I should never have received the first lamp in that condition. This experience seriously damaged my confidence in both Louis Poulsen’s quality control and the retailer’s final inspection process.
Based on this experience, I cannot give more than one star.
June 17, 2026
Unprompted review
Reply from Louis Poulsen
Hi Ken,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had with your initial PH 5 lamp.
We completely understand your frustration, especially after arranging for an electrician and expecting a premium product that was ready for installation. Receiving a lamp with the wrong-coloured canopy, damaged packaging, missing documentation, and signs that it had been opened is not the experience we want any customer to have.
We're pleased that the replacement arrived in the expected condition and met the standards you rightly anticipated, but we fully recognize that this does not undo the inconvenience and disappointment caused by the first delivery.
Your feedback is valuable, and we will share it with both our internal quality team and the retailer to help prevent similar situations in the future. We appreciate you bringing these issues to our attention.
We hope you'll enjoy your PH 5 for many years to come, and we sincerely hope we'll have the opportunity to restore your confidence in Louis Poulsen with a much better experience in the future.
Best regards,
Christina - Louis Poulsen
Outstanding service!
Beatiful lamp. Fast service with fast free shipping. Nice discounts when you sign up. Recommended.
June 25, 2026
Unprompted review
Reply from Louis Poulsen
Hi Ktdds,
Thank you for your kind review!
We’re delighted to hear that you’re happy with both the lamp and our fast delivery. It also means a lot that you appreciated our service and the benefits of signing up.
We truly appreciate your recommendation and hope to help you again soon!
Best regards,
Josefine - Louis Poulsen
PH Lamp
Very easy UX. Lamp was just as I envisioned and fits well on my desk. Would have preferred a brighter luminesce but it is still very good and looks classy on my desk.
June 6, 2026
Unprompted review
Reply from Louis Poulsen
Hi GER,
Thank you so much for your review. We are glad to hear that the lamp fits well on your desk and meets your expectations.
Best regards,
Christina - Louis Poulsen
No easy how yo do the return
May 18, 2026
Unprompted review
Reply from Louis Poulsen
Hi Livia,
Thank you for your review. We're sorry to hear that you found the return process difficult. Your feedback is valuable, and we'll use it to improve the experience for our customers.
If you still need assistance with your return, please contact our customer support team, and we'll be happy to guide you through the process.
Best regards,
Josefine
Reply from Louis Poulsen
Hi Thomas,
Thank you so much for your kind review. We are really happy to hear that you had such a fast, well-packaged, and professional experience with us.
This is exactly the kind of experience we strive for, so your feedback means a lot.
We hope you will enjoy your lamp for many years to come .
Best regards,
Christina - Louis Poulsen
Outstanding Customer Support
On top of the quality and prestigious of the brand, customer support is outstanding. Thanks to Laura for her support.
May 4, 2026
Unprompted review
Reply from Louis Poulsen
Hi Rodrigo,
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that both our brand and customer support met your expectations. Laura will be especially happy to know her support made a positive difference.
We truly appreciate your trust and look forward to helping you again.
Best regards,
Josefine - Louis Poulsen
Absolutely love my new PH5 pendant, BUT
Absolutely love my new PH5 pendant, but I must say that I would have expected a bit more quality of its finishing. The assembly was really gentle and we tried our best to handle the lamp with the highest of care. Yet the lock in mechanism between the two pieces it’s awful. The lamp got scratched with minimum force. I was shocked, for the price point I would have expected better quality :( Otherwise the lamp is stunning! The scratches are permanent, luckily they are on top so not really visible.
May 1, 2026
Unprompted review
Reply from Louis Poulsen
Hi Madeline,
Thanks for your kind words about the design of the PH 5 pendant.
We’re really sorry to hear about your experience with the finishing and the locking mechanism.
We would greatly appreciate the opportunity to look into this further and assist you. Please feel free to contact us at reviews@louispoulsen.dk with your order number and a few photo.
Best regards,
Christina - Louis Poulsen
The lamp is exquisite
January 13, 2026
Unprompted review
Reply from Louis Poulsen
Hi Jennifer,
Thank you for the wonderful review.
We truly appreciate your kind words and hope you enjoy the lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Satisfied with the Lamp, but Missing Bulb
I am definitely satisfied with the lamp! The only thing I found unfortunate about the purchase is that no light bulb was included. I did expect it to be included.
April 24, 2026
Unprompted review
Reply from Louis Poulsen
Hi Florence,
Thank you for your review. We’re really glad to hear that you’re satisfied with the lamp.
The lamp is sold without a light bulb, as this allows you to choose the option that best suits your needs and preferences. This way, you can select the brightness and color temperature that fit your space perfectly.
You can find our light source guide here, which may help you choose the right bulb for your lamp: www.louispoulsen.com/en-gb/light-source-buing-guide
We’re sorry if it was not clear that the light bulb was not included -this is something we will definitely look into improving.
We hope to have the opportunity to provide you with a five-star experience in the future.
Best regards,
Christina - Louis Poulsen
Great service and my pendants arrived…
Great service and my pendants arrived earlier than expected.
April 3, 2026
Unprompted review
Reply from Louis Poulsen
Hi Jill,
Thank you so much for your kind review. We're really glad to hear that you’re happy with the service and that your lamps arrived earlier than expected.
We hope you’ll enjoy your lamps for many years to come.
Best regards,
Christina - Louis Poulsen
I had to return a lamp part to Denmark…
I had to return a lamp part to Denmark (we live in Australia) and the process with Miranda was faultless. Clear advice, professional, friendly and so helpful from the first email to the last. Louis Poulsen makes great lighting and they have great staff. Thank you Miranda.
March 28, 2026
Unprompted review
Reply from Louis Poulsen
Hi Maree,
Thank you for your kind review!
We’re so pleased to hear the return process went smoothly and that Miranda was able to support you with clear and friendly service. We’ll be sure to share your feedback with her.
Thanks again for your support - it means a lot to us.
Best regards,
Josefine - Louis Poulsen
Warming Up the Space
We bought our PH5 orange hue light based on family and friends experiences. Love the look and never expected how warm and inviting the light itself added to our open living/dining space. In fact we turn it on first thing in the AM (which never did with prior chandelier.) We were worried it would look to small but not at all. Will definitely buy another Poulsen light in the future.
March 18, 2026
Unprompted review
Reply from Louis Poulsen
Hi Kathy,
Thank you so much for sharing your experience!
We’re happy to hear that your PH5 lamp has transformed your living and dining space into such a warm and inviting area. It's great to know that both the size and presence of the lamp lived up to your expectations.
We’re thrilled to hear you’re considering another Louis Poulsen lamp in the future. Your support means a lot to us!
Best regards,
Josefine - Louis Poulsen
Reply from Louis Poulsen
Hi Maoz,
Thank you so much for your kind words. We're really glad to hear that you were happy with the service and that the delivery arrived quickly with clear updates along the way.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Christina - Louis Poulsen
Good product and communication.
Good product and communication.
Took more than 2 months to fulfill the order.
February 20, 2026
Unprompted review
Reply from Louis Poulsen
Hi Humberto,
Thank you for your kind words about our product and communication - we truly appreciate it.
We’re sorry the order took longer than expected and appreciate your patience.
We hope you enjoy your lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Knowledgeable team and excellent service
I had a very positive experience with Louis Poulsen while working on my academic thesis. The team provided consistently professional, knowledgeable, and generous support throughout the process.
Alexandra in the showroom deserves a special mention for her expertise and attentive service, but overall the level of knowledge, care, and willingness to help was outstanding.
A highly professional and reliable company with a genuine understanding of design and its context.
January 16, 2026
Unprompted review
Reply from Louis Poulsen
Hi Jennica,
Thank you so much for the kind words.
We’re really happy to hear that you had a great experience working with us on your thesis and that our team could support you along the way.
We’ll make sure to pass your lovely feedback on to Alexandra. It means a lot to us that you felt the care, knowledge, and passion for design throughout your experience.
Thanks again for choosing Louis Poulsen, and best of luck with your thesis.
Best regards,
Christina - Louis Poulsen
slow reponse
I wanted to place my 4th order of December later in the month. I was purchasing two PH5 lamps and wanted them mailed to different locations. That did not seem possible. I was hoping to take advantage of the sale items and get the Panthella 250 Table lamp. I tried calling and emailing and did not get a response til the new year. Anyway, I went ahead and made seperate purchases. Other that that, I am a big fan of the company and had the chance to vissit the showroom in Copenhagen last summer.
December 29, 2025
Unprompted review
Reply from Louis Poulsen
Hi John,
Thank you for your feedback, and we’re sorry that our response time during this period did not meet expectations. Our team does take limited time off around the holidays, which can result in delayed responses, and we appreciate your patience.
While we’re usually able to accommodate shipping to multiple addresses, timing can occasionally make this difficult once an order is already in process.
If there’s anything we can assist with moving forward, please don’t hesitate to reach out to customerservice@louispoulsen.com and include your order information. We’d be happy to help.
We’re glad to hear you’ve enjoyed our products and had the opportunity to visit our Copenhagen showroom. Thank you for your continued support.
Best Regards,
Beau - Louis Poulsen USA
Reply from Louis Poulsen
Hi Vinadda,
Thank you for your wonderful review! We’re delighted to hear that you enjoy the design and the cozy, warm glow. Your feedback means a lot to us.
Best regards,
Christina - Louis Poulsen
Poor customer service and product quality
Purchased the portable lamp. Stopped working in two years and the lamp was $450 Canadian. Customer service was fully unhelpful, offering no options to replace parts or repair the lamp, only that it might be possible to replace the batteries of my model. I informed them it was not possible and received no further responses. No remedy was offered. Products appear overpriced and cheaply made. The name does not reflect quality anymore.
"From: Chih Chen
Subject: Re: [Louis Poulsen] Re: Inquiry about warranty [128350]
Date: December 15, 2025 at 5:54:02 PM EST
To: Support
Hi,
The base of my lamp does not allow me to disassemble it to replace the battery. That aside, this is a weak response for a large and what I perceived to be a quality brand. The level of customer service is reflective of how far this brand has strayed to become cheaply made, and not sustainable or "timeless" in the least.
Happy holidays
Chih
From: Beau Rush (Support)
Sent: Monday, December 1, 2025 10:35:06 AM
To: Chih Chen
Subject: [Louis Poulsen] Re: Inquiry about warranty [128350]
Hi Chih,
The portables we sell are covered under a two year warranty and all warranty claims must be made with the original point of purchase.
If you are outside of the warranty period, you may be able to change the batteries depending on what lamp you have. If you have the Panthella Portable, this is possible at the bottom of the fixture.
Let us know if you have any more questions.
Best Regards,
Beau
On November 27, 2025 at 11:21:24 PM UTC, Chih Chen wrote:
Good evening,
I purchased a portable Louis Poulsen lamp from a reputable Canadian retailer, Gabriel Ross, in January 2023. Unfortunately the charging function or battery have stopped working and the light can no longer charge. They did not advise of any option to repair the lamp and simply informed me it is no longer under warranty. I have only used this light carefully indoors in dry conditions and it should not have lasted for a short period of time. The retailer informed me the warranty for this lamp is two years, which is surprising to me given the brand's values of high quality products that are intended not to be replaced easily.
Can you advise if there is any support you can provide with this situation?
Kindly,
Chih"
December 13, 2025
Unprompted review
Reply from Louis Poulsen
Dear Chih,
Thank you for taking the time to share your experience.
We’re very sorry to hear that your portable lamp stopped working after two years and that your interaction with our customer service did not meet your expectations. This is certainly not the level of service or product experience we aim to provide, and we regret the frustration this has caused.
We would appreciate the opportunity to review your case and see if there are any possible solutions or guidance we can offer.
Please contact us at reviews@louispoulsen.dk
and include your order number, so we can look into this further.
Best regards,
Christina - Louis Poulsen
Ordered theee times so far first time…
Ordered theee times so far first time everything was great 2nd and 3rd time significant delay in delivery
December 28, 2025
Unprompted review
Reply from Louis Poulsen
Dear Ageliki,
Thank you for your review and for ordering with us multiple times.
We’re pleased to hear that your first experience was great. However, we’re very sorry to learn about the significant delivery delays with your second and third orders. This is not the experience we strive to deliver, and we fully understand how frustrating this can be.
We would very much like to look into this matter for you. Please write to reviews@louispoulsen.dk
and include your order number, so we can investigate the delays and assist you further.
Thank you for bringing this to our attention and for your patience.
Best regards,
Christina - Louis Poulsen
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