100Green Reviews 

My husband and I have moved to a new home but all utilities accounts were set up under his name by the developer. I couldn't produce address proof as we couldn't have both our names displayed in the bills unless we close the account and create a new under my name. We had spent a lot of time and effort to fix it but still failed. Today, we received email from Lucy, a wonder customer care staff of the 100Green. She was polite and helpful. She reviewed our situation and fixed the problem in a minute! All our frustrations are gone! We can open our bank account now. Thank you, Lucy. You've done a great job for us!

Don’t ever use this service, they are chasing for money from 2023 which upon closing app I paid the remaining balance what was due and now after a year chasing for £800 which as per their estimate this is correct. Which is not right, this calculation should of made years ago and they have not done this.

The customer Service Agent I spoke to was first class. She was so helpful and patient just what is needed when requiring detailed information regarding tariffs. She also said she would be able to get my Smart Meter reprogrammed from Economy 7 to Single Unit at a lower monthly cost because my night usage is low compared to the average consumer. She has also arranged for me to have a monitor which I have been unable to obtain since the Smart Meter was fitted without a functioning monitor several years ago. Full marks to staff at 100Green!

Service was Great!, Billie helped me resolve an issue we had with billing and now it’s fixed has saved me a lot thank you.

100Green are superb! They answer my emails within 2-3 days and if they don't have the answers or they are struggling with getting the answers, they always come back to me!

I was lucky enough to get Lisa as my customer service agent. She is a credit to 100 Green. She was polite, helpful, professional and empathetic. Though I'm sure all day long she gets annoyed or dissatisfied customers, she was unfailingly helpful and calm. I was complaining that they were raising my d.d. and that I was in credit and I didn't think it was necessary. Lisa investigated and reassured me it would remain the same for now and sent me a confirmation email to reassure me. Thanks Lisa, you're a star!

Call answered within 3 rings by a Lovely lady called Debbie who was very helpful and resolved my issue very quickly.Many thanks

It is impossible to log in to see your bill. Every time you get the code the log in email has disappeared.

Billie has been great and she provided a quick and efficient customer service and answered all my queries in a prompt timely manner.
Thank you

Customer Service:

First Class!

I have nothing but praise for 100green's customer service. No question has been too trivial to be answered and today, yet again, I received an email response that was not only timely but accurate, courteous and helpful. I shall certainly recommend this provider to friends.

I dealt with “Jill” who was immediately a warm and competent person to interact with and a pleasure to have respond to my issues. She answered all of my queries and clarified the charges on my account that i was questioning. Excellent customer service skills, cheerful, and a pleasure to speak with. Soooo much better than AI and/or recorded messages!

Real people answer the phone, speak to you and understand what you are asking. Why did the corporate world destroy this amazing way of doing business and treating customers. Companies like this make me smile 😃

Absolute rubbish supplier avoid at all costs,their Customer Services cannot understand English,they constantly contradict themselves,I left them in March this year because because of incompetence by their customer services due to too many estimated bills,they make mistake after mistake,but when I complained they assured me that my bills were accurate,I refused to pay the final bill as a result of their incompetence,they took double payments from my account….Avoid like the plague….

We love 100Green. Having invested in renewables for our home, it’s great to know that when we do have to import energy from the grid, it comes from 100% renewables sources. The customer service is excellent; we get though quickly and they sort any issues out asap. We continue to recommend 100Green to our friends and family.

I called the team today, and rang through to someone straight away - there was no going through automated options or having to provide security details through a robot. The colleague (Debbie) was personable, engaging and made me feel like a truly valued customer.

She took the time to go through what options would work best for our family and circumstances, and I didn't feel rushed or pressured to make a decision on the spot. She also provided me with additional information on how I can self-serve via online/the app, and answered all of my questions with ease.

It was so refreshing, and I just want to say a huge thank you to both Debbie and to management who are making the decisions to ensure this is the level of service that is provided! Very happy customer!

I had a question that was answered in the quickest and straight forward way possible. My experience is that these situations take longer. I am a busy man, and Ms Sharon Warne made my life easier today, it was a quick in and out job. One that was appreciated and will stay in the memory. Should I need 100Green service again, I hope that someone with the high skills of Sharon is the contact available.

Mark Gore
508 Bushey Mill Lane
WD23 2AS

Extremely quick and helpful response to an out of hours telephone query

I strongly advise avoiding getting energy from this company. Despite their claims of supplying from renewable sources, their charges for doing so are unreasonably high and far far more expensive than any competitor. I decided to use them because I thought they were a small company with integrity. However, the bills I was getting from them were at least double those of our immediate neighbours who has exactly the same house and a family of 4, while we are just 2 and conciously use minimal energy at all times. I challenged them as I believed there was a fault on the meter and they did nothing except demand to be paid. Much as I am committed to using environmentally sustainable energy, this company's extortionate prices and profit driven motives make them a very bad choice for anyone who cares about the planet but has limited funds.

Swift response and explanation from Billie.

Excellent service quick replies immediate results more or less