Yahoo Reviews 3,209

my chrome turn into yahoo why the hell did this happen

On Twitter, they loudly advertise themselves “reliable and responsive”, which is almost comedic given how far that is from reality. Their support seems to be staffed by people who struggle with basic comprehension, and their response times are glacial.

I emailed their chief executive — Jim Lanzone — twice, on 26 May 2026 and 1 June 2026, using my secondary account to report that my primary account had been restricted. Not a single acknowledgement. Nothing. But the moment I posted publicly on Twitter? Suddenly they'd "love" to help. Except they aren’t. When I sent a DM, they claimed they had already responded — which is simply untrue. They replied to an entirely different issue, and I’m still waiting for an actual answer.

I also asked about their vulnerable user policy, and the silence on that front is deafening.

Somehow Yahoo signed me out of my account and I have done everything that was suggested on their website to sign back in including changing my password three times and still could not get back into my email there is no phone number available to call them and their AI is worthless saying that no technical expert is available even though it's a Monday

⭐ Trustpilot Review

Yahoo’s support system is completely non‑functional, and my screenshots prove it.

I was locked out of my Yahoo account and discovered there is no way to reach a human being. Their phone system loops endlessly, resets when you press 0, and disconnects if you try to reach a representative. There is no operator, no escalation path, and no live support option anywhere.

When I went to their help site, Yahoo literally displayed a popup saying:
“Support from a Yahoo specialist is not available.”
That is their official response to a locked account.

It gets worse. Their support pages are so outdated they still show Comcast/Xfinity migration messages from years ago, even though Comcast hasn’t used Yahoo in over a decade. Their chatbot greeted me with:
“Welcome Xfinity customers! I’m excited to help you with your Comcast.net email move to Yahoo Mail.”
This is ancient, irrelevant, and proves the support system hasn’t been maintained.

Between the broken authentication, the dead‑end phone system, and the fossilized help pages, Yahoo has made it clear they do not prioritize customer access or account recovery. After this experience, I am removing Yahoo from all my apps and setups. A company that eliminates every human access point does not deserve my business.

Key points:

- A support system with no humans isn’t support — it’s abandonment dressed up as customer service.
- If a company removes every path to a real human, it’s not providing support — it’s just hiding behind automation.
- When the only thing you can reach is a looping robot, that’s not a help line — that’s a wall.

Yahoo mail is the most frustrating service I've ever used. I use my email address multiple times daily, but my phone number has recently changed and access to my mailbox has expired and now I can't use my recovery method because it's my old number. Sign in helper is awful and your chat bot is useless, telling me it might not be recoverable. If that's the case, I'm switching to another provider, because this went from beyond a joke to complete frustration. Terrible service and terrible customer "support".

call center or help center is COMPLETELY USELESS
apart they are based somewhere else in the world they cannot help me recover my password. their only response is that they cannot help me at this time and i should call back another time.. like the next time i call them something else is going to be different and someone magical can help me then BUT not right now!!! Ridiculous. there is no manager no one to help me. i cannot get into my account and i cannot have a different password. i don't understand what is the point of customer service if they cannot help me. everywhere else hotmail, outlook gmail always gave the option to help me and reset my password but not yahoo! they are like the Gringotts of the wizarding world and no one shall pass ... NOT EVEN THE OWNER! If bird droppings had droppings.. they would be that

The worst email provider on the planet.
Closes / locks accounts for no reason. (15 year account)
Customer service is a joke.
Moved me and all the family over to Gmail. Much better service.
I would avoid Yahoo and all of its services if you value security and relliability.

Yahoo CEO Jim Lanzone should be ashamed of himself. His company treats their customers with more contempt than even the worst companies out there (including cable companies!).

I contacted Yahoo about a possible malicious software on my Yahoo page. First, their automated phone system took me in circles, had me enter codes that didn't work and continually disconnected several calls.

I finally found a phone number for a live person but "Don" was extremely unhelpful and could only repeat the script he was given. He wanted a photo of my drivers licence sent to him to "verify" my ID. This seemed highly inappropriate and I asked if there was other options.

Long story short, his lousy and passive/aggressive attitude was absolutely frustrating. He claimed that "the system" was unable to verify my account and he could not help me. But in the future, I may be able to get assistance (you know, like in twenty years).

All of the sudden, the driver's licence now wasn't acceptable and I was SOL. What a professional way to take care of someone who has been with Yahoo for about 25 years or more.

So Jim Lanzone, is money and power the only things you care about? People are just a means to an end? How sad for you but way more sad for everyone else.

I’ve used Yahoo Mail for 20 years and I have never been so disappointed with it since this last update. I’m considering using a different one as this version is annoying and hard to read.
Very very disappointed in this design.

I thought it's not possible to find worst customer service Than Bank of America has, but I did at Yahoo customer service where there is none , Iditic Cheap AI system with site forwarding you to pay for service and over the Phone automated system that will dribble you through categories.. To get someone to speak to you got a better chance 2AM @ the graveyard. I knew they were terrible I just didn't know it was on this level. Canceling my stuff moving elsewhere.

Can no longer sign in yahoo on iphone older iOS versions. Terrible.

The new updates sucks. I don't want categories. My emails is out of sync, every time I select all it keep show me email from last week, which I already viewed. It keeps closing when I view my emails. It doesn't work I want what was there before. At least it worked.

Used to be great & storage good BUT seems to be huge issues with desktop version now - continually wants you to sign in again even after selecting stay signed in. And loses your linked accounts with incredibly frustrating regularity. Totally ruined a good service

May 28, 2026:

This is getting worse and worse! Yahoo Mail, despite my frantically clicking on the "text" field, still randomly forces focus on typing in the "recipient" window, pasting all the text into invalid email buttons, forcing me to delete the draft and start all over again. When I click the trash can to delete the draft I'm typing, NOT ONLY does it delete THE ORIGINAL EMAIL (the one I'm replying to) BUT IT LEAVES THE DRAFT INTACT! Sometimes, when I click the trash can, it actually deletes the draft I'm typing, which is what it's supposed to do, right?! And sometimes it deletes THE ORIGINAL EMAIL AND LEAVES THE DRAFT! Brilliant!

It doesn't send the login SMS, forcing me to use WhatsApp instead! Yahoo even tried to force me, EVEN THOUGH MY PHONE NUMBER is verified, to add a second phone number or recovery email address. Yahoo, you don't want a DNA test, a blood sample, my fingerprints, my entire family's contact information, my resume, my school grades, a 3D selfie, all my official documents, my passport, my ID cards, my driver's license, my criminal record, my medical records???? I managed to get around this absurdity if I hadn't clicked the browser's "back" button or opened a new tab to reopen webmail. I'M FED UP! By the way, I'm not going to switch to Gmail; replacing the devil with Lucifer doesn't interest me! I'm currently migrating to email services that are much more respectful of their users and their security (against ads, spam, and privacy)! CIAOOOOOOOOOO!

Old review May 1, 2026:

Yahoo Mail, in an effort to PROTECT SPAMMERS (right?!), when you block email addresses, the "delete emails" option is checked by default. If you forget to uncheck this stupid box, it's impossible to forward emails to abuse addresses to try and combat this crime!

When you want to write notes to abuse@ addresses, in addition to forwarded emails, Yahoo tends to move the writing cursor, without asking (because it lags terribly, is so slow, and always assumes you'll type the recipients' email addresses before anything else, even if you've clicked repeatedly on other fields, like the subject or body of the email), from the email body window to the recipient input window. Consequently, the typed or pasted text transforms into a jumble of words converted into bizarre emails in the form of buttons that must be deleted one by one with a ridiculous cross, or the email being written can be deleted by clicking on the small trash can icon below the reply (which is a draft). By deleting this reply email, Yahoo, in its incompetence, ALSO DELETES THE ORIGINAL EMAIL! Everything is done to hide spam to prevent users from reporting it; Yahoo fancies itself a protector of criminals! It's part of the same criminal element, since it has its own viruses, just like its search engine and malicious modules!

Since the website redesign, it freezes all the time, and the basic version no longer exists. It's too slow to load, even with a clean browser. This is undoubtedly a strategy to force everyone to use Yahoo only through apps, disregarding privacy and forcing the passage of ads—much worse than YouTube ads, disguised as legitimate emails! Facebook does the same thing, using a strategy of ruining the user experience to force users to obey its will!

Yahoo has made its support paid, forcing all users of the free version to fend for themselves even in case of bugs. They've reduced storage space from 1TB to only 15GB, destroying all data if you haven't paid for the upgrade to premium in time!

More and more accounts are being banned for no reason, or become inaccessible due to bugs (impossible to report because customer service is a paid service), and sometimes two-factor authentication codes are sent... to the very email address you're trying to access!

Yahoo News steals content from news publishers, disguising it as Yahoo content and blocking access to the sources. MSN does the same thing (Bing, and variants like DuckDuckGo...)!

Yahoo has malware that changes the search engine in infected browsers. It's impossible to remove except by completely uninstalling the browser and cleaning everything, or even formatting the computer! The same applies to phones, tablets, etc.

Malicious extensions sometimes use Yahoo modules that permanently infect the browser, phone, computer... and often a complete system reformat is necessary!

Just 20 years ago Yahoo still seemed viable but not anymore, it is a dying company, in survival mode, often bought out, which seeks at all costs to keep its users or to fleece them to avoid its decline and complete disappearance like Sun Microsystems.

Went to Patchogue to see the great Samantha fish but wanted to grab dinner. My expectations were low and just wanted something close as we got parking across the street from the theater. Ita is a few doors down. We were delighted to find a savory authentic delicious dinner-la Scala salad, Chicken Piccabte all cooked to perfection with lemon wine sauce at very reasonable prices and nice wait staff. This place is a find even if it weren’t close to the theater. Unfortunately we live in WestChester so not around the corner

If I could rate it 0, I would! Been locked out for 5 days all it says is OOPS something went wrong. Trying to get their supposedly 24/7 help is BS. It is NOT helpful then if you want a technician to help fix the issue, it will cost you $65 WTH! Did not come to Yahoo by choice, my old account got switched. This company should be permanently SHUT DOWN. It is crap!

Yahoo is an INVASIVE SYSTEM! Once in your computer it blocks websites it deems not appropriate for me. I cancelled the subscription THAT I NEVER INSTALLED but I have to wait till it decides to allow the cancellation! BEWARE! AVOID YAHOO AT ALL COSTS!

Locked out of my account. Then recieved a message I no longwr had this account. I had 2...it let me log in tp one but not the one I needed. No service rep available today. That means I cant access password resets associates with this account.

Terrible service
not able to access emails on my phone
seems that yahoo focus is to try and get you to upgrade to a different membership.
Frustrating provider, with no assistance available.

When l first signed up to this company, l thought it was good, l am now very disappointed, email account vanishes, don't receive codes password fails and l am lett stranded, l thought Yahoo were going to be different from the rest