The delivery passed the stated timeframe by a week. When I contacted them, they kept stalling me.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product and great price. But downfall is the customer service side, the delivery date was given nothing came nothing shipped I had to reach out to find out what was happening. It doesn’t take mu... See more
Company replied
It's ok if the items are in stock. Sadly I ordered something for my brother in laws birthday for 23rd on 14th Dec. Delivery showed delivery on 15th but then on 8th January I got an email saying they h... See more
Company replied
I an still waiting for three mugs from part of an order I placed on 3rd December. Despite contacting customer services three times, I have had no response to my messages.
Company replied
Company details
Information provided by various external sources
Gadgets and gift ideas, cool toys and unusual gifts from I Want One Of Those
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.iwantoneofthose.com
2.6
Poor
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Quick response to discount problem
I was trying to make a purchase of 2 different sets of discounted products, but this prevented the discount from applying properly. Quickly got through to Mike on the chat option, and he made a few tweaks to the discount, and I was able to make my purchase successfully. Very happy with how quickly it was sorted out for me
August 7, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Always excellent service and on time…
Always excellent service and on time with delivery
July 17, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are extremely valuable to us and help us continuously improve our services and provide our customers with the best possible shopping experience. We are grateful that you shared your experience with us.
If you have any questions or if there is anything we can do to assist you, please don't hesitate to contact us through your account. We will be happy to help.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Good service
Easy ordering
Chose my purchase
Paid for it
Received my order in quite quick time
Well packaged
Good service and quality product
July 22, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are extremely valuable to us and help us continuously improve our services and provide our customers with the best possible shopping experience. We are grateful that you shared your experience with us.
If you have any questions or if there is anything we can do to assist you, please don't hesitate to contact us through your account. We will be happy to help.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Great experience but 1 sweatshirt not…
Great experience but 1 sweatshirt not available but was when I ordered a little disappointed but others were good quality
December 5, 2025
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
I was totally upset by this company as…
I was totally upset by this company as they refused to communicate and I received items very late
I was annoyed as these t shirts were for Xmas
I will never order from this company again
December 7, 2025
Reply from Iwantoneofthose
Hi,
I am really sorry about your recent experience.
We will send you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards
Fantastic
Fantastic, quick postage. Beautiful quality items received in safe, sturdy packaging. Items were gifts and the recipients love them. Highly recommend this company.
May 22, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions, please do not hesitate to contact us. We will be happy to assist.
Kind regards,
Natalia
Don’t Expect A Reply If You Contact Them
Kept emailing them to find out situation as my order was continually showing as still not despatched. Must have emailed 3 or 4 times over a 2 week period chasing, each time receiving an auto reply saying customer services will get back to me within 48 hours. Nobody gets back to you. Had to eventually contact my credit card company to get my money back. Never did hear back from the company. I should have read all the other reviews before I made the purchase.
December 29, 2025
Reply from Iwantoneofthose
Hi Mitch,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Good products bad communication and delivery delays
Great product and great price. But downfall is the customer service side, the delivery date was given nothing came nothing shipped I had to reach out to find out what was happening. It doesn’t take much to let customers know there is a delay and the reason as it was first time ordering I thought maybe had been scammed. It did eventually arrive but has put me off ordering again. Just update customers of delays I wouldn’t haven minded as long as I was kept in the loop.
December 29, 2025
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
IWOOT
Unfulfilled Order and Broken Customer Service Process
I placed an order with IWOOT on 9th December with an estimated delivery time of two weeks. Unfortunately, there was no communication or update from the company within that timeframe.
In late December, I received an email apologising for the delay and advising that any concerns could be addressed via a website link. However, this did not lead to any resolution. Then, in late February, I received another notification—still without the product—and found that the provided link was no longer functional.
Since then, the company appears to have launched a new website (while retaining the same trading address). When attempting to log in using the original order details, there is no record of my purchase.
Overall, this has been an extremely frustrating experience with a complete lack of transparency and customer support. Based on this experience, I cannot recommend IWOOT and will be reporting the matter to Trading Standards.
December 9, 2025
Unprompted review
Reply from Iwantoneofthose
Hello Grant,
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Absolutely shocking service
Absolutely shocking service. Still waiting on order from November 2025. Cant access my account, can't get any answers. Took my money fast enough. Scam service. DO NOT TRUST.
March 20, 2026
Unprompted review
Reply from Iwantoneofthose
Hi Kate,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Ordered on Jan 1st for Black series…
Ordered on Jan 1st for Black series helmet. Apparently "encountered a processing error so I've raised this for you" on 16th Feb Still no word currently on March 9th. Now the have seemed to have changed there website and I can no longer log on to my account and all links in previous correspondence or order confirmation. REALLY?? Should have headed te reviews. Terrible!! Now thinking I have been scammed
March 9, 2026
Unprompted review
Reply from Iwantoneofthose
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Just received my package and I can not…
Just received my package and I can not fault the purchase from
Start to finish. I ordered a SpongeBob Funko pop for my Grandson. The box was well packaged which was lovely to see. I contacted the Customer Service Team yesterday just as a rough guide when my parcel will arrive, they confirmed it’s today and even gave me the tracking number. Will definitely buy from here again
March 7, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Avoid
Avoid - scam company who do not respond to emails and do not have stock provided on their website
January 23, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Do not order from these crooks!!!!
Do not order from these crooks!!!!
Still haven’t got a refund from items ordered and never dispatched from middle of December! No reply via message and no phone number!!!
February 26, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
IWOOT
FALSE ADVERTISEMENT AND REFUSED RETURN……
FALSE ADVERTISEMENT AND REFUSED RETURN…
Ordered a hat that came about a month later with no communication what so ever and then to my surprise the hat arrived with no “ premium cotton bag” or even a box so i returned but they sent it back to me because it “smelt of smoke” yet nobody in the household even smokes!!!
If you packaged your items correctly how they are advertised instead of falsely advertising your products maybe they would avoid picking up unwanted smells during storage and transit which is clearly where the item picked up the smell… pathetic, trading standards informed
February 19, 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Used to be a 'go to' for Christmas and…
Used to be a 'go to' for Christmas and birthdays.
Most goods on site have been around for years and the service I received from IWOOT and on of their sellers has put me off ever using them again
December 2, 2025
Reply from Iwantoneofthose
Hi Alan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Received a message today
Received a message today, 17/02/2026 saying the gift I ordered as a Christmas present was going to be delivered this Thursday. Couldn't get a refund when I asked. Couldn't get it cancelled long before it should have arrived either. Ordered at the start of December.
December 15, 2025
Reply from Iwantoneofthose
Hello Thomas,
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Disgraceful company
Disgraceful company ordered 2 items on the 3/2/2026 still havent arrived, now being told one was delivered which wasnt and one not in stock. Yet Both items still say being processed, no refund at all still waiting after 13 days. AVOID
February 3, 2026
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
IWOOT
Amazing the things you find on the site
March 17, 2025
Reply from Iwantoneofthose
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Unprofessional practice
3 items ordered before Xmas 25 with a 3-5 day delivery given. Only 1 item arrived during this period. By early January 2 items had still not even been processed and as originally intended as Xmas presents I wrote to cancel order. Receiving no confirmation of cancellation I wrote again stating items have not been dispatched please do as I ask and do not take monies from my account. On 23.1.26 one item was cancelled but one still remained. I received notice that company was having computer issues. I wrote again saying cancel the last item and do not take monies from my account. When looking at my bank account later I was very angry and frustrated to see monies had been taken from my account for the last item and in due course it arrived. Can only say what an unprofessional practice from start to finish. Delivery date was not true as - goods were not even in their possession. Several attempts to cancel order ignored. Monies taken from my account when specifically told not to on two occasions.
So annoyed and unimpressed.
December 16, 2025
Reply from Iwantoneofthose
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
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