+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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See what reviewers are saying
Overall, I had a good delivery experience. However, I do have some feedback. One of the shirts,(white color ) did not have the proper outer packaging, unlike the other two shirts, which were well pack... See more
First of all I was so pleased to find extra small size.The short sleeve short was really funky with lots of styling plus the price point was very pleasing.The tee shirts were fitted well and good valu... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
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Dissapointing
I ordered pants and was promised a 5 day delivery then after two days got an email saying that there is some IT problems and its gonna be anothor 5-10 days its already been more then that and the package isnt even sent im super mad because i need these pants and i wrote them and only ai has answered never again and dont shop here
August 15, 2026
Unprompted review
No real customer support
I've waited three weeks for my order which has been delayed due to "IT issues" the live chat mustn't be available in Ireland coz it's never available here any day of the week and the Welford give you the same excuse everytime you submit one with no conclusion in site. Probably gonna have to cancel and shop elsewhere. What a shitshow
August 15, 2026
Unprompted review
Order delayed for two weeks, then cancelled due to lack of stock
Placed an order on 1 August with a promised delivery date of 8 August, and spent two weeks receiving repeated emails saying the order was simply delayed and would be shipped soon. After all that reassurance, the order was suddenly cancelled with the explanation that items were now out of stock. Waiting two weeks only to be told everything is unavailable, without warning or explanation, has been extremely disappointing and has left me with a very poor experience.
August 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have tried to send back a package for…
I have tried to send back a package for over two weeks now, but I cant because in my e mail it says that the package first was late, then on its way?? But I already have the package!
I have tried to send you email and used your chat but all I get is auto answer from AI?? Where is your service??
So right now I have clothes for 1100kr that I want to send back so I can have my money back, but I cant because theres no possible was I can speak to you!
I will never buy from you again!
August 12, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We’re very sorry to hear that you have been trying to return your order for over two weeks but have been unable to do so because the order status still appears to show that the parcel is on its way, despite you already having received it. We also understand how frustrating it must be that your attempts to contact us by email and chat have only resulted in automated responses.
We sincerely apologize for the inconvenience and frustration this has caused, especially as you are simply trying to return the items and receive your refund.
Your case is not yet resolved, but an agent is now actively looking into the situation and will reach out to you directly as soon as possible so that we can help you arrange the return and find a solution.
Thank you again for your patience and for taking the time to share your experience with us. We wish you all the best.
Kind regards,
Customer Operations
Website was easy to navigate and quick…
Website was easy to navigate and quick delivery
August 8, 2026
If i could give Zero stars I would
If i could give Zero stars I would. This inability to ship my order from May continues. Nothing has been resolved an now the person at the company cannot see my order. I can see my order. They stated they need to reach out to the department that services the United States. I can't understand why I dont have somone to communicate with that can service and ship the order. I screen shot the order AGAIN so they can see what they charged me for and have yet to ship. 270.00 plus dollars worth. I requested to speak to a high level manager. I can't understand how they can continue to treat customers this way. This is unacceptable.
August 10, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello Vito,
We’re very sorry to hear about your experience and understand your frustration with the long wait and lack of clear information regarding your order.
We can see that your case is currently being handled by our customer service team, who are looking into the matter further. We sincerely apologize for the inconvenience and appreciate your continued patience.
Should you need any further assistance, please continue the conversation with our customer service team.
Best regards,
Customer Operations
Dont shop here 0 customer support
no one actually responds to customer support emails and chat is AI only
50 emails no response
August 10, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Dear Carlos,
Thank you for taking the time to leave a review.
Sorry to hear that you are experiencing some troubles with your order. I can see that you already have contact with one of our customer agents as we speak. They will assist you with your enquiry.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Terrible quality on full priced jeans
Terrible quality on full priced jeans. Arrived with loose strings for belt and uncleared instructions on how to return an article bought on their stand-in screens webshops inside a JackJones shop in brussels
August 2, 2026
Reply from JACK & JONES Online Shop
Dear Said,
Thank you for taking the time to leave a review.
Sorry to hear that you received a faulty item from us! Please contact our customer support so we can assist you with the procedure in these cases.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Good
Good! But please call me: 900 51 629
Have something I like to add/say about my first order 😊
Best regards !
August 7, 2026
I'm satisfied.
I'm satisfied.
I'm looking forward for.my next order online.thank you.god bless.
August 6, 2026
fast delivery and customer service…
fast delivery and customer service reacted very fast upon a request.
August 7, 2026
I ordered 4 items about 9 days ago and…
I ordered 4 items about 9 days ago and they haven’t even been dispatched, you cannot talk to anyone as there “Live Chat” is absolutely pointless, it just times out every single time and I’ve been trying for 4 days! Absolutely diabolical customer service, and I await the obligatory AI reply to this review, I’m very doubtful that any humans work at this place outside the shops. Definitely won’t be ordering online again, absolute joke!
August 7, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi ,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you no longer wish to wait for your order, you can cancel it here: https://support.bestseller.com/hc/requests/new?ticket_form_id=49557942308369
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Jack & Jones
Customer Service
The quality of the jeans is brilliant…
The quality of the jeans is brilliant but just a little too long but other than that they are good. Delivery did take quite longer than expected
August 6, 2026
everything good.
August 4, 2026
First of all I was so pleased to find…
First of all I was so pleased to find extra small size.The short sleeve short was really funky with lots of styling plus the price point was very pleasing.The tee shirts were fitted well and good value.This was my first purchase in your store.The only one disappointing thing was that the sales person didn't know that you do extra small size despite the fact that I came across a different shirt in extra small and he wasn't aware that you do extra small size on line hence you can do with some staff training
August 4, 2026
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