Café Vivaldi Reviews 

1,698
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

Café Vivaldi has its ups and downs. The atmosphere is cozy and great for catching up with friends, and the food is decent, but the service can be hit or miss. Sometimes it's friendly, while other time... See more

Company replied

Rated 1 out of 5 stars

Amateur and bad service Nørreport restaurant. Used Smartbox gift card. We spent altogether 700dkk for a launch. Although the restaurant wasn’t busy at all the waiters weren’t polite and they acte... See more

Company replied

Rated 1 out of 5 stars

Vivaldi Frederikssund. Ordered a "Vivaldi burger" and a kids burger. The burgers were identical size wise, same amount of fries, kitchen confirmed that the burger beefs were identical. Benefit of the... See more

Company replied

Company details

  1. Restaurant

Written by the company

Det hele startede med en vision om at lave et sted, hvor den gode mad og hyggen var i højsædet, et sted, hvor alle ville føle sig velkomne. Den vision har vi stadigvæk – hjertelig velkommen hos Café Vivaldi. I 1999 slog den første Café Vivaldi dørene op, og her over mange år senere, finder du os i mange byer rundt om i Danmark – og der er stadig flere caféer på vej. Hvorfor? Fordi vi elsker det vi laver, og det er vi overbevist om, du også vil gøre, så kig forbi, læn dig tilbage og nyd den gode mad for en stund


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(1,698)

227 reviews in the last 12 months

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Rated 5 out of 5 stars

Vivaldi Bremerholm Blue Cheese Burger

Vivaldi Bremerholm, holy smokes..
Deres blue cheese burger er virkelig, virkelig god!!

June 28, 2026
Unprompted review
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Reply from Café Vivaldi

Hej Mikkel :-) Tusind tak for din gode anmeldelse :-) Rigtig god dag og på gensyn :-) Venlig hilsen Melisa - Vivaldi Kundeservice

Rated 3 out of 5 stars

30 min to get 2 beers served.

Ordered nachos and beer.
Got the nachos 10 min later 25 min later still waiting for the beer 🥵

March 15, 2026
Unprompted review
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Reply from Café Vivaldi

Hi Aleksandra 😊 Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Have a nice day 😊 Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 5 out of 5 stars

Nice and clean place

Nice and clean place.
Good different food to choose and their food is delicious🤤.
Good service.
When you book a table and you have some wishes you'll get your wishes😊
Don't be afraid to go there otherwise you'll miss a lot of nice and delicious food😉

February 28, 2026
Unprompted review
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Reply from Café Vivaldi

Hi Annet :-) Thank you for your review, it means a lot to us. It is nice to read that you had a good experience with us :-) We hope to see you back one day. Have a nice day :-) Best regards Melisa - Vivaldi Customer Service

Rated 1 out of 5 stars

Taken advantage of

While the food was ok after we ordered our food and drinks ($72 US)
my wife went up to counter to get 2 glasses of tap water. They charged her $4.69 for that. In my eating in thousands of restaurants in my 66 years I've never seen that. I would understand of course bottled water but tap water. This was ridiculous and when I asked, that was their policy.
After that I felt ripped off and would not recommend this restaurant chain to anyone. Please complain and hopefully they will change policy.

May 9, 2025
Unprompted review
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Reply from Café Vivaldi

Hi Preston:-) Thank you very much for your review :-) I'm sorry to read that you think we are too expensive, but I will contact those responsible in the area based on your review. Have a great day 😊

Rated 1 out of 5 stars

Bones in my burger broke my tooth

Had a burger that contained pieces of bone which broke one of my teeth. Went to the dentist to fix it then asked vivaldi to help pay the bill. They refused to take ownership.
Avoid eating here.

March 8, 2025
Unprompted review
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Reply from Café Vivaldi

Hi Alex 😊 Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Have a nice day 😊 Yours sincerely Sara - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 3 out of 5 stars

Café Vivaldi has its ups and downs

Café Vivaldi has its ups and downs. The atmosphere is cozy and great for catching up with friends, and the food is decent, but the service can be hit or miss. Sometimes it's friendly, while other times it feels rushed or even impolite. Pricing also seems inconsistent, especially with menu items like burgers. It's an okay choice if you're in Frederikssund, but it might not be worth going out of your way for.

January 2, 2025
Unprompted review
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Reply from Café Vivaldi

Hi Pettie 😊 Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Have a nice day 😊 Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 5 out of 5 stars

Very nice place.

Very nice place. Good food, excellent service and we will back there again. :)

June 15, 2024
Unprompted review
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Reply from Café Vivaldi

Hi 😊 Thank you so much for your nice review. It means a lot to us that you have had a good experience with us 😊 We hope to see you back one day. Have a nice day 😊 Kind regards Melisa - Vivaldi Customer Service e

Rated 5 out of 5 stars

God mad og der var nok i en portion…

God mad og der var nok i en portion pasta. Søde unge mennesker til service.

March 29, 2024
Unprompted review
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Reply from Café Vivaldi

Hej Mette 😊 Tusind tak for din fine anmeldelse. Det betyder meget for os, at du har været tilfreds med dit besøg hos os. Rigtig god dag 😊 Venlig hilsen Melisa - Vivaldi Kundeservice

Rated 5 out of 5 stars

Tables were not crowded

Tables were not crowded. Comfortable and cozy setting, perfect in catching up with friends over lunch/dinner.

February 23, 2024
Unprompted review
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Reply from Café Vivaldi

Hi Marie :-) Thank you for your review, it means a lot to us. It is nice to read that you had a good experience with us :-) We hope to see you back one day. Have a nice day :-) Best regards Anna - Vivaldi Customer Service

Rated 5 out of 5 stars

God og velsmagende mad

God og velsmagende mad.
Rent og pænt.

January 28, 2024
Unprompted review
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Reply from Café Vivaldi

Hej Mette :-) Tusind tak for din anmeldelse. Den betyder meget for os :-) Rigtig god dag og på gensyn :-) Venlig hilsen Melisa - Vivaldi Kundeservice

Rated 5 out of 5 stars

Fantastisk mad hver gang

January 27, 2024
Unprompted review
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Reply from Café Vivaldi

Hej Lars :-) Tusind tak for din anmeldelse. Den betyder meget for os :-) Rigtig god dag og på gensyn :-) Venlig hilsen Melisa - Vivaldi Kundeservice

Rated 5 out of 5 stars

Great food

Great food, fast service

October 27, 2023
Unprompted review
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Reply from Café Vivaldi

Hi Andrew :-) Thank you for your review, it means a lot to us. It is nice to read that you had a good experience with us :-) We hope to see you back one day. Have a nice day :-) Best regards Melisa - Vivaldi Customer Service

Rated 5 out of 5 stars

Fab food ...great service ...thank you…

Fab food ...great service ...thank you especially for giving our veggie guest a lovely twist on the steak plank ...tge veggie burger "steak plank" was a super hit !

September 4, 2023
Unprompted review
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Reply from Café Vivaldi

Hi Jayne 😊 Thank you so much for your nice review. It means a lot to us that you have had a good experience with us 😊 We hope to see you back one day. Have a nice day 😊 Kind regards Melisa - Vivaldi Customer Service

Rated 1 out of 5 stars

Bremerholm 1

Bremerholm 1, København very not child friendly place, we were sitting outside and we couldn't take our small stroller at the table even though there was plenty of space I would understand if it was inside but outside, instead they asked us to take it on the street 😱 if you have kids look for some other place

August 9, 2023
Unprompted review
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Reply from Café Vivaldi

Hi :-) thank you for your review. it is true, that you are not allowed to have a baby stroller or similar, enter the café. It is in agreement with the fire authorities. you are allowed to have baby carriages enter the café, so that the baby can lie in it. Have a nice day :-) Best regards Melisa - Vivaldi Customer service.

Rated 1 out of 5 stars

Ordered a "Vivaldi burger" and a kids…

Vivaldi Frederikssund. Ordered a "Vivaldi burger" and a kids burger. The burgers were identical size wise, same amount of fries, kitchen confirmed that the burger beefs were identical. Benefit of the kids burger was that there was also some veggie sticks on the plate.
So bacically only the price difference of 100 dkk was noted.

July 21, 2023
Unprompted review
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Reply from Café Vivaldi

Hi Nikolaj :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service

Rated 5 out of 5 stars

Vivaldi Odense

Food and the drinks were amazing and I'm sure I'll be back,the service was polite and smiling, we got a nice cozy seat by the window and we didn't wait long for the food, everything was great

January 28, 2023
Unprompted review
Café Vivaldi logo

Reply from Café Vivaldi

Hej Ewelina :-) Tusind tak for din fine anmeldelse. Det betyder meget for os, at du har været tilfreds med maden! Rigtig god dag og på gensyn 😊 Venlig hilsen - Vivaldi Kundeservice

Rated 1 out of 5 stars

Would give a zero star if I could

Would give a zero star if I could. The server upset us so much with his aggressive, rude verbal tirade before we had even been seated. Do not even try to take an infant in a buggy to this cafe. He shouted at us twice to fold it up, even though the entire outside space was empty! We left before we had even managed to sit down.

October 30, 2022
Unprompted review
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Reply from Café Vivaldi

Hi Jane :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 1 out of 5 stars

The worst experience ever

The worst experience ever. Service was extremely poor, arrogant waiters, no information from them that you should place your order in the bar. We waited for 1h. We ate Cesar salad, the worst I ever had. The Chicken breast was so dry, uneatable.
The restaurant was not even crowded, and yet the waiters search for a free table at least 10min, before we got seated, and they gave us the worst table possible. I wouldn't under any circumstances recommend this place.
They should fire the whole staff
Ridiculous!!

August 12, 2022
Unprompted review
Café Vivaldi logo

Reply from Café Vivaldi

Hi Alexander :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 2 out of 5 stars

Cafe Vivaldi København, Bremerholm

Cafe Vivaldi København - Bremerholm
The service was poor, the server (Gizem) was not of the smiling kind.
I ordered wok with chicken. On the menu cashew nuts was mentioned but there were none on my plate.
The chair was to low for the table.

August 12, 2022
Unprompted review
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Reply from Café Vivaldi

Hi Helle :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 1 out of 5 stars

Amateur and bad service

Amateur and bad service

Nørreport restaurant. Used Smartbox gift card.
We spent altogether 700dkk for a launch. Although the restaurant wasn’t busy at all the waiters weren’t polite and they acted absolutely arrogant. Not a single thank you, welcoming. They were clearly annoyed by the presence of new guests. Absolutely disguasting and amateur behavior.
The food was acceptable. Won’t come ever again.

August 5, 2022
Unprompted review
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Reply from Café Vivaldi

Hi Varga :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

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