I moved from O2 to Libara on 24 June and requested to retain my existing number. This should have happened today. In fact it did, but I was experiencing some technical issues which Saipriya resolved v... See more
Company replied
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Review summary
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Reviews shaping this summary
I recently joined Lebara an Im really happy with my experience so far The customer service agent Suyash was very kind and patient with me He took time the time to explain everything clearly and ma... See more
Company replied
MY LEBARA OPERATIVE, HAARIS KHAN GOT ME OUT OF TROUBLE TODAY WHEN I RAN OUT OF DATA UNFORSEEABLY, MY MISTAKE. HAARIS TOOK HIS TIME AND GOT ME BACK IN BUISNESS, JUST SO HAPPENS I HAD TWO IMPORTANT C... See more
Company replied
Naveed was awesome. I always assume these mobile customer service companies will never fix my problem. I've been at IDMobile and VOdafone before and they are a nightmare. Lebara is awesome, even more... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
79K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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It was quick resolution and I am happy…
It was quick resolution and I am happy that they sorted out my issue.
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Santosh the agent who dealt with my…
Santosh the agent who dealt with my query was helpful and efficient
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Soni v was so professional and calm on…
Soni v was so professional and calm on the phone as she quickly sorted my problem out. A credit to the company 10 stars xx
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Harshwardhan phadke
Harshwardhan phadke
Help me alot
Thank you so much❤️
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Soni was great help in resolving my…
Soni was great help in resolving my issue.
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Very good and fast customer service
Very good and fast customer service, in particular Milad who was very negotiable and helpful towards my experience today.
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I had major issues trying to add extra…
I had major issues trying to add extra data to my sons phone who is currently on France trip with school. Madhuri Wanjari was absolutely fantastic and gave him some extra data as a good will gesture absolutely perfect service 10/10
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Really did very efficient work in short…
Really did very efficient work in short time.
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Prompt Customer Service
Data got exhausted very quickly and network distortion in Plymouth. I have purchased top up data of 5G twice in 3 days. The last one got exhausted almost immediately. I contacted Customer Service and was well attended to by Shubham Kandulna. Well done Lebara.
July 2, 2026
Unprompted review
Santosh Kambal was my agent for Lebara
Santosh Kambal was my agent for Lebara. My complaint was addressed immediately and the solution was quickly found.
Very relieved I wasn't held in a long queue telling me how important my custom was...
Lebara customer service is second to none. All public services should copy their business model. I cannot tell you how many hours of my life have been wasted in phone queues!
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
very helpful!
Neha S was very helpful and prompt with their responses, put my mind at ease about the plan i went with Lebara. Great service!
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Lebara consistently meets my expectations…
Lebara consistently meets my expectations and Nisarg Patil just did it again. I am really wowed by the customer service, he was very courteous and helpful as always. I go everywhere talking high of Lebara and they keep giving me reasons to continue doing this. Love everything about them.
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
fabulous experience
my experience with rutuja at lebara was fabulous. they resolved my query quickly and effectively
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Mark,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello Harbhajan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
What has gone wrong with Lebara UK?!
What has gone wrong with Lebara UK? The service has become awful... Terrible reception, poor customer service, they make uou offers by email and SMS and don't honour them. When I called them to discuss an offer sent by email that didn't work, the Company representative said they'd not sent me anything and I was making it up?
The last conversation kept breaking up with their advisor, he told me to speak up, it was their (Vodafone) network which is garbage. Abroad, Greece, Spain etc its great, UK awful!
Wow, I've been with them many years and was always very happy. Not anymore....
June 26, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Steve,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.
John-Paul Patten
Business Operations Director
No EU roaming for over a week- still no…
Competitive prices but no EU roaming for over a week- still no resolution. Both out phones having issues abroad. Customer service are responsive but no fix and very confusing conversations. For example I have to repeat the issue over and over especially since they insist someone will call me when I say again and again that my phone can't receive phone calls...
July 2, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Giorgos,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Durgesh Singh
Durgesh Singh, was able to help me solve all my issues with extreme patience and very clear instructions, as well as this he went above and beyond to ensure that we were fully accommodated
July 1, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Harvey,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Spoke to Anurag who was very helpful in…
Spoke to Anurag who was very helpful in changing the direct date of my payment. He added some credit as a goodwill gesture. Excellent customer service.
July 1, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ashley,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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