My rating would have been 3.5 so i put 4 because 3 is too low. Actually the main thing that is holding me from rating Lenson a 5 star is the shipping& delivery times. In overall, very good prices... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Second time buying my toric lenses. Very fast delivery, Thanks
I'm satisfied with how the delivery was handled. I was able to track my package easily and received updates at every step. Everything went smoothly and the order arrived on time.
Company replied
I was pleased with the customer support service—fast and efficient! I chose the wrong lenses, and the staff member was very helpful. The online return system is well-organized.
Company replied
Company details
Written by the company
Lenson AB grundades år 2004 och har sitt säte i Stockholm. Vår affärsidé är att ha marknadens kundvänligaste erbjudande av varor och tjänster inom ögon- och synvård.
Written by the company
- Optikexperter
- Ögonhälsa och syn är vårt fokus och vi vill hjälpa dig att ta hand om dina ögon på bästa sätt! Kontakta våra optikexperter på kundservice för råd på 020-455 455 eller maila support@lenson.com.
- Leveranser och returer
- Vi har otroligt snabba leveranser på våra lagervaror - ofta har våra kunder sina kontaktlinser hemma i brevlådan nästkommande vardag! Vi erbjuder 90 dagars öppet köp på kontaktlinser, tillbehör och solglasögon samt 365 dagars öppet köp på glasögon. Returen är gratis!
- Clickand Reload™
- Vår smarta funktion Clickand Reload gör att du enkelt, med ett fåtal klick, kan beställa samma laddning linser som senaste beställningen. Vi räknar ut när dina linser borde vara slut ifall du använt dem frekvent. Ett påminnelsemail skickas till dig och därifrån kan du enkelt klicka dig vidare för att beställa samma laddning igen.
Prisgaranti
Det är viktigt att du känner dig trygg när du handlar hos oss.
Om du skulle hitta en identisk produkt till ett lägre pris hos en annan svensk nätbaserad återförsäljare, inom 14 dagar från köpdatum, betalar vi tillbaka mellanskillnaden på produkten.
Contact info
Österögatan 4, 164 29, Stockholm, Sweden
- 020-455 455
- support@lenson.com
- www.lenson.com/se
4.5
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second time buying my toric lenses
Second time buying my toric lenses. Very fast delivery, Thanks
July 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Cooper Vision multifocal lenses are…
The Cooper Vision multifocal lenses are great and bought at a very good price!
May 15, 2026
Reply from Lenson
Thanks for your review, appreciated! /Malin
Appreciate how quickly my order was…
Appreciate how quickly my order was dispatched and delivered
May 3, 2026
Reply from Lenson
Thanks for your review! So good to hear that your order arrived quickly and everything went smoothly. /Malin
Reply from Lenson
Hello!
Nice to hear that you're satisfied!
We wish you a nice day and welcome back!
// Rut
Asking for it like a needy mental case…
Asking for it like a needy mental case gets you what you deserve. Fire whoever it is in your marketing department that says the word 'engagement' most often
April 9, 2026
Reply from Lenson
Hi, thank you for your feedback. We’re sorry to hear about your experience. We appreciate all input from our customers. If you would like to discuss this further, you are welcome to contact our customer service team.
Sorry to say but extremely long…
Sorry to say but extremely long delivery time - took over 8 days to receive my lenses.
April 5, 2026
Reply from Lenson
Hi, thank you for your review. We are sorry that the delivery time was perceived as long. We offer several delivery options at checkout with varying delivery times, and we continuously work to make this information even clearer for our customers.
I ordered express shipping and the…
I ordered express shipping and the courier said that they’re waiting for Lenson…
The result? I will travel without contact lenses
March 31, 2026
Unprompted review
Reply from Lenson
We are sorry to hear that the delivery of your order has taken longer than usual. Please contact our customer service and we will help you!
Reply from Lenson
Thank you for your review! We’re glad to hear you received your lenses so quickly. /Zhian
I love it and fast delivery.
December 12, 2025
Reply from Lenson
Hej!
Vad trevligt att du är nöjd med vår tjänst!
Tack för din recension och ha en fin dag!
// Rut
Reply from Lenson
Hej!
Vad trevligt att du är nöjd med vår tjänst!
Tack för din recension och ha en fin dag!
// Rut
Reply from Lenson
Hej!
Tack för din fina recension.
Vad bra att du är nöjd med vår tjänst.
Ha en fin dag och varmt välkommen åter.
// Rut
I was pleased with the customer support…
I was pleased with the customer support service—fast and efficient! I chose the wrong lenses, and the staff member was very helpful. The online return system is well-organized.
November 2, 2025
Reply from Lenson
Vad fint att du är glad! Tack för din recension och välkommen åter. // Rut
Thank you for the fast delivery time…
Thank you for the fast delivery time and great price!
November 4, 2025
Reply from Lenson
Vad fint att du är glad! Tack för din recension och välkommen åter. // Rut
Reply from Lenson
Hi! Thanks for your review.
Very good to hear that you're satisfied with our service.
Have a nice day and welcome back.
// Rut
Ordered because they was cheapest for what i wanted
Ordered because they was cheapest and items where delivered after a few days. First time i tried them, would say they seem a good online store.
October 20, 2025
Reply from Lenson
Hello! Thanks for your review.
Nice to hear that you're satisfied.
Have a nice day and welcome back.
// Rut
listed stock not in stock, extremely late delivery
Items listed as in stock are not in stock. Extremely slow delivery, even if you have chosen the fastest option. No updates are provided. Customer service is extremely poor in communication and provide the wrong information and false updates consistently.
They offered no compensation other than 10% off future orders.
October 23, 2025
Unprompted review
Reply from Lenson
Hello Michael! We see that you have been in contact with our costumer service. As we explained then, your order have been delayed due to a late delivery to our warehouse. We see that you're unsatisfied and have therefor compensated you for that.
Thank you for your patience.
// Rut
Trustful and fast service and good…
Trustful and fast service and good price
I love you
October 3, 2025
Reply from Lenson
Vad bra att du tycker om vår tjänst. Tack för din recension och ha en fin dag! // Rut
Fast service and good quality
July 25, 2025
Reply from Lenson
Strålande att du är nöjd. Välkommen åter. // Rut
Reply from Lenson
That's lovely to hear! Thank you for the review! // Rut
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.