Lieferservice.at Reviews 

I had to pick up my order by myself at the end after waiting 2 hours for delivery. It is insane. Customer service is useless, they were blaming the restaurant. After calling the restaurant, I learnt that my food is ready for a long time and there are no delivery personnel from lieferando available. At the end, I havn't got any refunds. I also asked for cancellation which was refused by the customer service representative. Worst delivery experience ever.

Bestellnummer lautet: W3KDG4

I submitted an order, but it was never delivered. I did report the problem, but my message about it was simply ignored. I never got any refund. My money got stollen by Lieferando without providing any service or product and I cannot do anything against it.

Details:
1. I did submit my order and paid for it
2. 30 minutes later they confirmed that it is delivered, despite the fact that nobody delivered anything
3. It is impossible to contact them via chat, so I sent them an email
4. They came up with a chain of lies, stating that despite the fact they confirmed the delivery, they did not deliver because I was not reachable via phone. Of course it is a lie as I am always reachable via phone and it is not necessary to reach me via phone as our flat can be reached from the entrance with the door number of our flat. It is not a sercret from anyone who is delivering food or any type of packages to people in Austria.
5. Our whole family was home and we received all deliveries today from amazon, gurkerl and foodora, but Lieferando driver could not enter our door number at the main entrance, neither call my number. Maybe he or she was not even close to our building. Or he was just hungry and ate our lunch.
5. But it is not just the delivery person who is a liar, the whole company lies for his sake, saying lies after lies. When I asked them to prove it that they have tried to deliver or tried to reach me via phone, they just sent me an email, that they are sorry that I am not satisfied with my order. And this sentence was their solution to the issue that they did not attempt to deliver anything to us at all. What a shameful service. What a shameful customer service.

It is not a a big deal, I lost 23 € on this company, but if you want to save this amount, just use the competitors like Foodora and Wolt.

Extremely disappointed with Lieferando's customer service. My order (W76FVY) from Elissar im Corso was never delivered. Lieferando claimed the driver tried to contact me and left the food outside the main building. This is completely false. I had my phone with me the entire time, received zero calls or messages, and checked the doors immediately—there was no food. Leaving food unattended on a public street does not constitute a successful delivery.When I contacted support, an agent named Cigdem gave me a final refusal and told me to contact the restaurant myself for a refund. This is legally incorrect, as Lieferando is the contractual payment partner. I have now bypassed their useless customer service and initiated a Mastercard chargeback with my bank, as well as filed an official complaint with the Austrian Internet Ombudsstelle. Avoid this platform if you want your food or your money secure.

At Sunday afternoon I ordered food for almost 20€ and after almost 40 minutes the delivery guy did not arrived, but then it shocked me because the app says it was delivered. No one even called, that guy cannot even enter the building without calling me and I always receive a call whenever I order. I immediately contacted Customer Service through Email to get my money back and they wouldnt give it back because they trust their deceiving app and thieving delivery people more than their customer! I am deeply appalled for what they became of after years of using their service. The worst customer service ever! Never again!😡😡😡

Order never delivered, evidence ignored, refund refused.

I was waiting directly at my building entrance before the order was marked as delivered and remained there for around 10 minutes. No courier, car or cyclist arrived. I also checked the rear entrance. Nothing was left anywhere. I received no call or message whatsoever, which my phone records prove.

I sent Lieferando timestamped evidence and my call history. Their responses then contradicted each other: first they wrote that the order “could not be delivered”, then claimed that it had been “left at my doorstep because I was unavailable”.

Both cannot be true.

Despite the evidence, Lieferando refuses to refund me and simply calls the decision “final”. The order was food for a 16-hour overnight journey, so their failure left us travelling without the meal we had paid for.

A failed delivery is one thing. Refusing to investigate documented evidence and giving the customer contradictory explanations is completely unacceptable.

These dumbasses take the order in the middle of the night, saying its going to be delivered in 2 hours (Ordered from a mcdonalds 10 minutes away). After the call to McDonalds the manager said that they didn’t even get the order. Had to wait till 2 a.m to get my order cancelled. Moreover, the customer service is unreachable and this stupid ass AI always responds, which is even more annoying

Absolutely dreadful and ineffective way of dealing with the usual outcomes of their deliveries, which is that the address or the recipient could not be found

this is almost always due to the severe incompetence and unsuitability for work of their couriers. they employ these for almost no pay at all, and they cause more trouble than they are worth, not just in missing their deliveries but also causing Havoc on the cycling paths of Vienna! Makes you think about the possibility of money laundering, else I have absolutely no idea how this company survives, as everybody I know has more often than not NOT received their lieferando delivery despite it being charged for it!

worst experience ever!
never got my order never got my money back never got a response from customer support

Never again!they support mistreatment from restaurants and food poisoning without taking any responsibility! They don't speak English in 2026 as customer service. Rude and not legal at all. We waited 2 hrs for an order which arrived incomplete cold impossible to eat especially for a kid. Restaurant didn't respond and lieferando tells you talk to them. I didnt order directly from restaurant but from them so they should protect the client! They were rude responding automatic with absolutely no sense of anything. Disgusting behavior such as the order we placed. Stay away from them! And yes we will definitely sue them
Update: how pathetic you reply here trying to look good ( you won't since is full of awfully reviews) but in tons of emails no resolution from you. You don't fool anyone .
And as all was not enough, some dude Melek wrote us how he will not refund us with a final decision using an order r and a restaurant name which is not even ours..I mean the incompetence and illegality you swimm in..is scary! But thank you, you just made it so easy for us to sue you!
No, we won't contact you as you keep harassing us with email with orders are not ours. We have started already the legal procedure against you!
Regarding socials..you will hear from us when everything will go viral.

Ordered food through Lieferando in Austria and never received it.

order WFYX4F .The courier came to my hotel but did not deliver the food to my room and did not leave it at the reception. The hotel staff confirmed that no food was left there. Despite this, the order was marked as delivered.

What is even more confusing is that Lieferando only refunded one item (€4), while I never received any part of the order. If the order was truly delivered, why was any refund issued at all? And if there was a delivery problem, why was only part of the order refunded?

Very disappointing customer service experience. I am still waiting for a refund of the remaining amount.

Very disappointing experience
Very disappointing experience with Lieferando.

Sometimes orders are not delivered, and the issue was not resolved in a satisfactory way by customer service. Despite explaining the situation clearly, I did not receive any fair solution.

I will not be using Lieferando again and do not recommend it. I would suggest others consider alternative platforms.

No customer service at . All they say we are sorry hope it will work next time.. i ll uninstall my app right now.

No attempt to deliver the order. I provided proofs to support while they simply rejected it altogether.

Plain and criminal disrespect of our customer rights.
Lawsuit incoming in absence of satisfactory conclusion.

horrible aplication and service i order food pay it and i dont get my order nobody help me with it and say it they can not give me back my money i never order again because im without money and food

Worst company in vienna ever. Ordered food at 16:13. With a delivery time for 17:00. At 17:00 i went outside of the hotel to wait for the food. In the app a 17:09 the label preparing food changed into delivering food. Which suggests they are on their way from that point. In the app you can see their location. I could clearly see that he was still 200 meters away. At 17:13 the message changed to delivered. Waited till 17:30. Called the restaurant with the question where the food was. The only knew that a driver had taken it. They called lieferando for me and they told the restaurant. We tried to call him but he didnt pickup the phone. We left the food around there.

Worst Joke ever heard. Tried to call lieferando. This phone number is not being used. That directly makes me think this is shady. I opened a refund question in the app and got told the same. You didnt pick up the phone. We left it there. I took a screenshot of my call history (there was no missed call, they just simply didnt call) we left it at the hotel. The reception didnt see any food delivery, outside there was no package. Which i believe because the drivers location never changed from that 200 meters away spot. Went to the restaurant myself and ordered again. Had to pay again ofcourse and could finally enjoy my food at 19:40.
The restaurant also believed that i didnt get it because why would you come to the restaurant yourself and order again for +-40 euros.

In the end lieferando still refuses to refund because i didnt pickup the phone and it would harm the restaurant to refund. Yess Sherlock. you shouldnt blame the restaurant for this. Pay yourself. Not the restaurant.

Never ever will i order again. You open a ticket to discuss this and you get told no without any compassion

Liars and thieves, waited outside before arrival no one showed up, no one called, nothing dropped off at the lobby and says it has been delivered. Used customer support only to be met with automated messages and final decision saying they won't refund me. "Our system tells us it has been delivered". Yeah sure and your customer tells you it hasn't. Shameless, don't order with this service. Some people have to work for their money instead of taking it from someone else.

I ordered food from Leiferando and did not receive it. On contacting the customer service they are refusing to refund my money stating that is is their loss to refund money. Neither did the delivery person call me or arrive at my door. Very very u professional and disappointing customer service

Horrible. I ordered a pizza and forgot to add delivery. So the resturant asked me to reorder it with delivery. I ordered the same thing and then paid twice. Now they are saying then wont provide refund

The site is easy to navigate, has good filter functions so that you can find the thing your in the mood for fast. The tracking of the food is often times inaccurate.

I've used Lieferando for a while, but the failure of customer service is now beyond bad to the point where I'm having to stop using it, and I'd strongly recommend that people save their money and don't risk using this system.

I get that sometimes orders have problems, but the policy now seems to be to automatically refuse refunds when that happens "because it would cause a loss for their partners", at which point it's basically just an aggregator for small-scale theft. I don't usually go out and leave bad reviews for minor problems with orders, but I've now had a week of being blatantly lied to by Lieferando's support staff, who instead of filing a refund for an order that nobody attempted to deliver chose to write back to me falsely claiming that I wasn't in or answering my phone when they tried to deliver: which is pretty bare-faced given I can see my call logs with no calls made to me, and given I know precisely where I was located (in a one-room flat with a loud doorbell which nobody has ever had difficulty ringing or finding in the past).

I expect there'll be some automated message popping up under this asking me to contact the company by email. I have done, repeatedly, and I've been given untrue claims, and no help or support at all, every time. The company knows exactly what it needs to do to fix the problem in my case, it's a problem of doing it.

Short version: no useable customer support, if anything goes wrong with an order say goodbye to your money, this app has cost me too much of my sanity and its "support" staff have just repeatedly lied to me instead of resolving problems.