Lieferando.de - Online Essen bestellen Reviews 

I would do 0 if I could.
My food did not come at all. Even though it said it did arrive.

I am really angry. Because I am pretty sure that the driver just ate it.

Then it's horrible difficult to find a number to call and if you finally find a human, they are likely to just hang up without saying anything. A second call put me right to a Goodby clip.

Thanks for nothing.

Will never do again.

Nobody else should either

Really disappointed with Lieferando after being a loyal customer for 8 years.

I placed a €71 order, but due to an incorrect address shown to the delivery driver in his app, he ended up far away and couldn’t deliver it. He called me several times and explained the situation. Meanwhile, my app suddenly showed the order as “delivered.”

I contacted support and simply asked them to contact the driver and verify what happened. Despite providing proof, they kept sending generic, pre-written responses and didn’t properly investigate the issue.

After 8 years as a customer, this is how Lieferando chose to handle a €71 order. You’ve lost a loyal customer.

Extremely disappointing customer service. 1/5.

There is no customer service, only AI. The AI ignores any refunds that are older then 24 hours which looks illegal to me, lol. The automated voice on +49 030 837 96000 (Berlin) tells you the call is disconnected as in my account I d have many options. There is only the chat and the result is above. If anyone told customers after 24h there's no refund, they'd be out of business. If something goes wrong you are 100% dependent on the restaurant to fix your problem. Lieferando does not give a thing. I m deleting my account and ordering direct at the restaurant now.

I am absolutely furious! I ordered through Lieferando once again and gave a tip online in advance. And just like the first time, the driver at my door directly confirmed to me: "We never see a single cent of the online tips!"This doesn't just affect partner restaurants; according to the couriers, it even happens with Lieferando’s directly employed drivers! When customers pay extra money in good faith to support the hard-working drivers, and that money never reaches the people doing the work, it feels like deliberate lack of transparency and a systemic withholding of funds. I feel completely scammed and ripped off as a customer!My urgent advice to everyone: Either stop ordering there altogether, or NEVER tip online—hand the money directly to the driver in cash instead!The authorities and consumer protection agencies need to take a very close look at this opaque system and investigate it thoroughly. I will definitely be filing an official complaint with consumer protection. This is an absolute disgrace to both the customers and the hard-working drivers!

Unacceptable! I have been their customer for years. They didn't deliver the food, but said they did. Then I wrote them, and they said they can't refund since their courier map tells them my order was delivered and wish that my further purchases will be satisfactory! Are you delusional or something? Never again!

I got incorrect order and Lieferando is refusing to give me a refund even though I had to go myself and pay in full to get my dinner.

The delivery person marked the order as delivered, but I didn't receive anything.
I contacted Lieferando and first, they told me that the delivery person rang my doorbell but no one was home and they couldn’t reach me by phone—which isn’t true, because I was home and didn’t receive any calls from them
Then they said the order had been left on the street in front of my building—unbelievable! Now they’re refusing to refund me. Their service is terrible and dishonest, and what’s truly disheartening is that Lieferando is covering for the delivery drivers in their scam.
Never again!!!!

A bunch of thiefs that steal your money and food and outright lie that it was delivered when it is not the case. Waiting over 20 minutes and nothing and suddenly phone app is updated that it is delivered. How? We were as instructed waiting at the entrance to the hotel. Impossible. I have contacted you via Instagram, refund the total amount!

I had a worst experience with Lieferando delivery personal today.

I saw the delivery personal on the live map and he appeared to be few blocks away and suddenly my order was marked as delivered, even though I never received anything, no doorbell ring, no callback, just nothing.
I contacted the customer service immediately and got the answer that the delivery personal was at the address, and was not able to find me. I check cameras there was no one there and no calls came as well.
They said they informed via email and left the food on the dootstep. I cannot find anything outside and around the building.
Therefore the refund was rejected.

I called the restaurant owner as i always order through them, never had the problem before. This delivery personal was from Lieferando (Liefrando Fahrer).

I would strongly recommend to all the customers to check with the restaurants you want to order from if the delivery is offered by lieferando fahrer, then DONT ORDER !!

Restaurants are offering direct order by phone or their private apps/websites then their private delivery personal will deliver which is much better.

NO to Lieferando Fahrer !

I ordered a meal. It didn’t come. I called the restaurant. They had not even picked it up. The chat function was useless (AI as well as advisor). I was advised to wait 😳. I got a notification that my food had been delivered. Of course I should check the porch etc. I called the restaurant and the food had not been picked up. After 2 hours the restaurant canceled the order as I couldn’t. I gave a negative survey so they turned of the opportunity for me to submit a formal review

It's good, but the customer service is the opposite, it's very slow and once you submit a request it takes them forever to review and get back

Scam pure

U get completely cold food after 1 hour of waiting and they refund Not even 30%

I have tried for several days to chat with them about how to make a formal complain and they dont answere the question. They are nothing but scam

I have been a loyal customer of this app and have placed many orders through it. Because of this, I expected a little more understanding and flexibility from the customer support team during an unexpected situation.

On the day of my order, my car broke down while I was on my way to collect my food. I immediately contacted the restaurant and explained what happened, but they told me they could not keep the order until I arrived. I then contacted customer support and explained that this was the first time something like this had happened to me and that it was completely out of my control.

Despite my history of many orders, my request for a refund or even a goodwill credit was rejected because the food had already been prepared. I understand that there are policies, but I believe the way loyal customers are treated also matters.

I contacted customer service four times, hoping that someone would understand my situation and help me, but unfortunately, I did not receive any support or solution.

Unfortunately, this decision means they have lost a loyal customer. After this experience, I will no longer place orders through this app and I will use other food delivery apps instead. I hope that in the future, customers who have supported the platform for a long time will receive more understanding and flexibility in unexpected situations.
Order number DVHKQX

Order never arrived, and wasn’t to be found around the building, which is perfectly accessible from the street. I contacted their customer service just to receive this automated answer:

Thank you for your message about your order #TFJHH8.

The courier made several attempts to contact you before leaving your order in a safe place.

Your order will be in one of the following locations, depending on your property type:
- The order will have been left at your front door.
- If the courier was unable to gain access to your apartment building, it will be placed in the front of the apartment building, where the doorbell is. Unfortunately, in this case we cannot offer a refund or compensation.

We appreciate you reaching out and giving us the opportunity to assist with your request. Should you require any further help, please visit our FAQs in our Help Centre via the app or website.

Kind regards,
PentakotaHanveshi

Terrible company. Terrible customer service. Everything about them is terrible. I ordered food and i never received anything. The customer service meant the driver was there even though i was at the place the whole time. Never use this terrible application. Find another one guys

Order never arrived. Driver did not ring or call. Delivery confirmation PIN is missing from their system, yet refund was refused with automated templates. Unacceptable customer service. App deleted.

So I had emailed infolieferando.de 2 weeks ago about my food not arriving and still no response. Therefore, I decided to write them through their social media and within a minute they decided that they cannot issue a refund. I will for sure report them to state agencies because the amount of people getting scammed by them is ridicilous. I wish I knew the comments before. Looks like they wanna lose customers. Btw I have never had annnny problem with the delivery guys not finding my apartment from Ubereats or Wolt.

For those who are interested this was my case where I got victimized:

“Hello,

I really have to complain here about an absolute impudence that I have today (10. June 2026) with your service.

I ordered from Burgermeister EberswalderEssen (order number: D7GCT6). I was at home the whole time. My doorbell didn't ring once! Instead, the central number calls and claims that he can't reach me. I immediately open the door – and the guy just ran away. What kind of working is this?

When I then quite rightly complained about the live chat, the next shock came: I was seriously told there to set off myself in this shitty rainy weather and pick up my food from the restaurant.

I paid for a delivery to my front door! To tell me in pouring rain that I should do the work of your driver myself and then also refuse me a refund is a bottomless impudence. You didn't do your job, but you want to keep my money?

I didn't receive my food. I demand my money (€16.78) back to my card immediately!

Otherwise I will contact the competent authorities and the consumer center.

I expect a quick response.”

Very disappointing experience with Lieferando.

Sometimes orders are not delivered, and the issue was not resolved in a satisfactory way by customer service. Despite explaining the situation clearly, I did not receive any fair solution.

I will not be using Lieferando again and do not recommend it. I would suggest others consider alternative platforms.

It's a shame to place an order and not receive