I gave this a 4 star instead of a 5 star because it was less forward with the size chart . If not for that, I would have given them an extra star. I have not used this company before so will wait u... See more
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Review summary
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Ordering was easy. I saw total price and it was not until after i went to PayPal I saw the 3 extras. P&P understandable but insurance and duty insurances not seemingly mentioned until after payment ma... See more
Good variety and generally good quality for the price. A better, more complete description based on xomminnly asked questions would net 5 stars from me.
Relatively easy to find what I was looking for. As a visually impaired person, some areas are not very accessible and easy to see though.
Company details
Written by the company
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Contact info
United States
- www.lightinthebox.com
welcome to shop with us
4.3
Excellent
516K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 24 hours
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nothing to do with your company ,,like…
nothing to do with your company ,,like your merchandise,,,, Just had a mis/adjustment with my transaction......however now that you mention it, this seems inappropriate considering i don't have what i paid for yet? lol.....good day
July 6, 2026
haven’t got it yet 😉
July 6, 2026
choosing exciting per choices of…
choosing exciting per choices of colours .. like slinky knits good to workout in or roam about in in my space being older
July 6, 2026
Mimi
Love them clothes. However, when I first got on the site I wanted to order something but the site was difficult . Later in the evening, I was able to put an order thru. You should re-evaluate the order process on line.
July 6, 2026
Good Service
July 6, 2026
I am sick of this Light in the box…
I am sick of this Light in the box appearing all the time. Please stop!
June 27, 2026
Easy to use website.
July 6, 2026
Finding the article that l want was…
Finding the article that l want was very easy, the site is very user friendly
July 6, 2026
Horrible Service
I don't know what type of experience you are receiving from this company, but mine has been a total nightmare. I paid for an order and never received it. They use these carriers that don't read or know how to enter the building, and if the door is not wide open, they will automatically take the package back and indicate "business closed." What is so bad? This is a big call box and a big sign on the wall. It tells them to use the call box by looking up the residence name to get buzzed in. Seems, that is too much work for them, so they mark your delivery as "undeliverable business closed, and never return to make an apporiate delivery." Weeks and weeks after, you're still fighting with them to make the delivery, even after you've provided them with an access code to enter.
Had I known in advance that their delivery service was this horrible, I never would have bought anything from their company. Be assured, I will never do business with these people again. Stay away, stay away, I urge you to take heed. To this date, I've not received the package I paid for. Keep in mind, I made this purchase back on May 28, 2026.
If you do business and this happens to you, don't say you were not warned. BE AWARE! Their customer service leaves a lot to be desired.
If I could leave a ZERO rating, I would. If I can get out of this nightmare alive, this was my first time doing business, and it will be the last time
May 28, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
accurate quick
July 4, 2026
I like your dresses.
July 5, 2026
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