Great rental and check in experience with one exception. I very specifically paid for a HYBRID Camry. You sent several confirmations that stated Hybrid Toyota Camry. Never did paperwork say “or equiv... See more
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1. I always book a compact non-electric car but when I changed my time of arrival at Munich airport it had got converted to an electric version. The agent was courteous enough to give me a petrol ca... See more
This location is my home location. I’ve noticed it declining in customer service since the move to its current location. I believe the person who manages the location is living in the office. I make t... See more
Excellent customer service. This was the second time using this particular location for a car rental. Very efficient experience at both pick up and drop off. The only thing that keeps me from giving t... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8501 Williams Road, 33928, Estero, United States
- 1-800-654-4173
- customerrelations@hertz.com
- www.hertz.com
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3.4
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19K reviews
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that if you are 20 years old they wont give you a car even if you have a reservaition
terrible didnt give me the car because of my age even though the website does not say anything about being over 21 in order to pick up a car from this locaition. Even after driving 2 hours.
June 23, 2026
Service is great
June 27, 2026
Absolutely awesome service.
July 1, 2026
No hassle…
Easy way to pick up car with no hassle and get on the road. Easy drop-off too.
July 1, 2026
The minivan we rented was excellent it…
The minivan we rented was excellent it got great mileage. The board displayed my name and correct location for it. We had 5 adults and 2 children and it was perfect for our vacation.
June 28, 2026
Very efficient
July 1, 2026
It’s so easy with Hertz
It’s so easy with Hertz, just find my name on the board and it directs me to my car,
June 25, 2026
Got in and out quickly
June 25, 2026
Great experience
Great experience very helpful staff service & booking
Arrived & walked straight to board to find name & car location
July 1, 2026
It’s my first time experiencing
It’s my first time experiencing a vehicle not being available at the time designated. First time I experienced having to come back to the airport 4 hours later to pick up the vehicle. The agent that took care of me did not seem at all concerned, simple said “no vehicles in your chosen class are available but they’re checking in returns all the time, or we can upgrade you to a mini van”
June 26, 2026
I was able to find a car to use when…
I was able to find a car to use when all other vendors were out of vehicles. I was also able to drop the car off in a different city for a minimal fee. Great service!
June 27, 2026
The lady at the return counter was…
The lady at the return counter was really nice. We easily extended our rental for a few days. The extension process was easy to extend and pretty flexible. Thanks and Mahalo for that. Aloha
July 1, 2026
I've rented cars from other places
I've rented cars from other places. They typically do a walk around the car with you before you drive off and when you return. Hertz did not do this. They didn't even acknowledge that I'd returned the vehicle in their system until the next day when I emailed even though I returned it during normal business hours before they closed.
June 29, 2026
Filthy
Staff was on a personal call while i waited. I dobt believe the car they rented me was supposed to go out yet. The gas tank was on empty. I removed several wrappers, pieces of candy and various trash. I personally had to wipe down the inside of doors snd consoles to include charging area snd cup holders due to the candy left and spilled drink residue
June 30, 2026
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