when our cavalier king charles spaniel Lulu reached 14 years, she began to get noticeable signs of mobility and cognitive issues slowed her down. Our vet suggested to try Yumove. So i ordered a pack o... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My monthly order had not arrived. I was notified it had been sent. I contacted Yumove who were so helpful,& apologetic, although not their fault. I was sent a replacement, at no cost to me, & was... See more
Started using daily for my 8 year old lab on vets recommendation and noticed swift positive impact on her. This months order was delayed over a week by Royal Mail but Carlylle at Yumove customer servi... See more
Yumove send reminders that your product(s) are being posted and you have the opportunity to suspend the order if you need to. I started giving my dog Yumove joint care tablets approximately 8 years... See more
Company details
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
4.7
Excellent
85K reviews
Asks customers to review
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My Parsons Russell Terrier will be 14…
My Parsons Russell Terrier will be 14 in September and he still chases and jumps for the ball. He has been on these daily for a few years now and I really believe they are what keeps him going.
May 15, 2026
Delivery is always in plenty of time to…
Delivery is always in plenty of time to ensure we do not run out. This time I had to ask for delivery of one of my dogs supplements to be delivered early as we were going on holiday and they sorted out sending it to me very quickly which was much appreciated.
July 2, 2026
May use AI-assist with repliesRead more
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Delivery time is awful
Delivery time is awful, I am on my second delivery (scheduled subscription) and both orders so far have taken 5 to 6 days to arrive. I’ve had quicker turnaround for medication orders that have required prescription review first.
July 19, 2026
Unprompted review
Reply from YuMOVE
Hi Robert,
Thank you for taking the time to share your feedback with us.
We're very sorry to hear that your deliveries have taken longer than expected. We completely understand how frustrating this must be, especially for a scheduled subscription where you expect your orders to arrive promptly.
Your feedback is important to us, and we sincerely apologise for the inconvenience you've experienced. We will ensure your comments are shared with the relevant team as we continuously work to improve our delivery service.
We truly appreciate your patience and your continued support. If there is ever anything we can assist you with regarding your orders, please don't hesitate to get in touch.
Easy to order and delivered on time.
July 3, 2026
Good products for pets
Great customer service. Easy to use website, so if I need to delay or postpone an order I can.
March 27, 2026
Quick reply Sunday
Quick response to my e-mail. Duncan was polite and corrected my mistake within a hour.
July 19, 2026
Unprompted review
Fabulous customer service
Fabulous customer service. Issue dorted on a Sunday!
Thank you Duncan.
July 19, 2026
Unprompted review
Item was not delivered customer service…
Item was not delivered customer service did nothing
July 2, 2026
Reply from YuMOVE
Hi Sarah,
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your order was not delivered and that you feel we did not provide the level of service you expected. This is certainly not the experience we want for our customers.
I will personally be looking into this for you and will be in touch as soon as possible to investigate what happened and work towards a resolution.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Yumove orders are always promptly…
Yumove orders are always promptly delivered and the products are excellent.
April 29, 2026
Great products, great deals on offer.
I buy the chewable joint support for young dogs it’s a great product my dogs love it.
I previously purchased it from Amazon which was more expensive but Yumoves website offers some amazing deals on their products.
I have two dogs so this is a huge help to my budget and great for the dogs health.
July 3, 2026
Excellent service
I never have a problem with this company, my order is delivered regularly each month with a reminder just before its due. Its always packed well. 🙂
July 2, 2026
Excellent response when I queried delay…
Excellent response when I queried delay in delivery of monthly You Move subscription. Erin-Lee very helpful in replying and arranging a replacement order promptly which was received a few days later.
July 7, 2026
Unprompted review
I always have to wait for ages to speak…
I always have to wait for ages to speak to somebody.
I often cannot understand them.
Compared to many other customer services I almost put you in the poor category.
July 3, 2026
Reply from YuMOVE
Hi Richard,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your experience with our Customer Care Team has not met your expectations. We understand how frustrating it can be to wait a long time to speak with someone, and we're sorry to hear that you found it difficult to understand some of our advisors.
Your feedback is extremely valuable to us, and we will ensure it is shared with the relevant teams as we continually look for ways to improve both our service levels and the support we provide to our customers.
If there's anything we can assist you with, or if you'd like us to look into your experience further, please don't hesitate to get in touch. We'd be more than happy to help.
I've just started using them for my dog…
I've just started using them for my dog for the first time last week. There seems a slight improvement in is movement, but as he is still recovering from his injured first leg, so only time will tell, especially when he goes to two tablets a day after a good 4 to 6 week period on 4 a day. But the initial signs are looking good.
July 3, 2026
Reply from YuMOVE
Hi Stephen,
Thank you for taking the time to leave a review.
We're pleased to hear that you're already seeing some early signs of improvement in your dog's mobility. As he's still recovering from his injury, we appreciate that it can take time to assess the full benefit, but it's encouraging to hear things are moving in the right direction.
It sounds like you're following the recommended introductory feeding period, and we hope to see continued progress as he settles into his routine.
Thank you for choosing YuMOVE, and we wish your dog all the very best with his recovery.
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