I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order initially went wrong. Incorrect mattress was supplied. Advised of the error and correct mattress was delivered within 2 days and the incorrect one collected. Thank you but you will understand... See more
Company replied
Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more
Company replied
We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more
Company replied
Company details
Written by the company
The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!
200 Nights Sleep Trial and Free Delivery
200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.
Contact info
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was ahead of schedule which…
Delivery was ahead of schedule which was a shtprise but ot a problem. This is the third mattress we have had from this company. All have been of a high quality.
June 21, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, thank you for purchasing your new mattress from us and for being a return customer, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Second Purchase after total satisfaction
Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper.
This came as promised on time, as yet this has not been used but will be in the next14days.
May 31, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress topper from us and thank you for being a return customer, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
The show room mattress was in a nnew…
The show room matress was in a nnew condition nothing wrong with it.
June 6, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattresses from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
My go to mattress provider
My go to mattress provider. Super comfy and long lasting for my glamping business,🙏☺️🙏
June 5, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us and thank you for being a return customer, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Absolutely amazing service
Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Delivery man dropped the mattress off and collected the old one at the same time. Couldn’t be happier with the mattress as well- so comforted and so much better for my back problems! Thank you so much
May 21, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattresses from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
I applied for a mattress of random size…
I applied for a mattress of random size and firmness but the one I received wasn't completely foam
May 17, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave a review. The information below is on the Clearance Mattress Category on our Memory Foam Warehouse website.
'These mattresses are undamaged ex-display items sourced from our showroom locations. While they remain in good usable condition, they are not uniform products and may vary between individual units. This includes differences in size, cover design, internal construction, and overall feel.'
If you need any further information, please contact our customer services department at: customerservice@memoryfoamwarehouse.co.uk. Kind regards MFW Customer Services
The worst service ever
The worst service ever. I ordered and never received my item.alAfter 2 weeks of chasing for updates I received my refund!!!
May 12, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave a review. Please accept our apologies for the misrouting of your order and that you haven't received a good customer experience from us. Your refund was issued as soon as the mattress was returned to us by the courier. Kind regards, MFW Customer Services
Very good service excellent mattreses…
Very good service excellent mattreses comfy.me & my family order from there.
May 5, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us and thank you for being a return customer, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Unfortunately the mattress went to the…
Unfortunately the mattress went to the wrong address and then it took over a week to locate the mattress and get it delivered again.
April 27, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattresses from us. Please accept our apologies that your order was misrouted by the courier. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Fast delivery
Fast delivery, good quality mattress at affordable prices. I bought 2 in 2 weeks, would recommend.
April 30, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattresses from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Unfortunately my mattress was not…
Unfortunately my mattress was not delivered on the expected date as it was damaged in transit, and sent back to the warehouse. However, the staff at Memory Foam Warehouse couldn't have been more helpful and arranged for a replacement mattress to be delivered. It is very comfortable!
April 21, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Delivered the wrong mattress and then…
Delivered the wrong mattress and then on 2nd delivery and collection were supposed to supply 2 people for the job and only supplied 1. At 70 years of age I had to help the driver.
April 18, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave review, and thank you for purchasing your new mattress from us. I have passed your comments regarding the delivery and collection service to our Logistics Manager who will look into this. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
5 stars 🌟 all round
5 stars 🌟 all round , excellent quality for the price 👌 fast despatch and delivery, very happy with my purchase ☺️ would recommend 😀
April 12, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Double and Single Mattresses have come up to expectations.I am very pleased with the single and…
I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattress. When I notified the company, they quickly sent me a replacement mattress cover.
March 25, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Quick delivery
Quick delivery, renewed our mattress to memory foam again, very comfortable as good consistency of support.
April 11, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
do not buy the cool max superior luxury…
do not buy the cool max superior luxury mattress. dipping only 6 months after purchase and when i complained to the customer service team. a karen said that it doesn’t fall under warranty because the slats on my bed are 1cm over so they can’t issue a replacement. since when do the gaps between the slats have anything to do with the poor quality of mattress dipping only 6 months into use?
April 16, 2026
Unprompted review
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave a review. in both emails sent to you we have attached a copy of the product warranty which confirm the full terms and conditions. This warranty is in the packaging of all our mattresses. If you need any further information please email us at: customerservice@memoryfoamwarehouse.co.uk and we reply without delay. Kind regards MFW Customer Services
Prompt delivery
March 16, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave us a review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Great mattress nice and comfortable…
Great mattress nice and comfortable arrived on time
March 25, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
Delivered on time but just left outside…
Delivered on time but just left outside without bothering to ring the doorbell
April 8, 2026
Reply from Memory Foam Warehouse
Many thanks for taking the time to leave a review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delivery service. This has been addressed with the courier service. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.