We‘ve got all of our insurances by this company and are very happy with this decision. The customer support - in this case Emina - is really excellent, very fast and always delivers the right solutio... See more
Company replied
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See what reviewers are saying
Read their term and conditions very carefully. Cancelling an insurance within a year will cost you 500kr. They probably have other gems like this hidden in their terms and conditions. Insuran... See more
Company replied
I had I broke. Window when I came up to my house in Skagen, called you , and immediately everything went fast and got my new window, free of charge . Really what a nice experience. Never had this h... See more
Company replied
TOP! Our family decided to change insurance company and move all insurances to Gjensidige, which included: cars, health, travel and accident insurance for all family members, house and indoors and etc... See more
Company replied
Company details
Written by the company
Gjensidige er et ledende nordisk skadeforsikringsselskab med virksomhed i Danmark, Norge, Sverige og Baltikum. Gjensidige etablerede sig i Danmark i 2006 og tilbyder forsikringsydelser og -produkter til: Privat, Erhverv, Landbrug samt Kommuner og regioner. Du kan finde mere information på www.gjensidige.dk
Written by the company
Contact info
A.C. Meyers Vænge 9, 2450, Kbh. SV., Denmark
- 70 10 90 09
- www.gjensidige.dk
4.3
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Professional service
July 24, 2026
Reply from Gjensidige
Hej Iwona
Tusind tak for din anmeldelse ✨
Det glæder os at høre, at du oplevede en professionel service 🤝.
Det betyder meget for os, at du har haft en god oplevelse.
Tak fordi du tog dig tid til at dele din feedback
De bedste hilsner
Mange hilsner Christina
Reply from Gjensidige
Hi Basbozkurt
Thank you very much for your review 😊
We’re delighted to hear that you experienced friendly and prompt service – that’s exactly the level of service we strive to provide every time!
Kind regards,
Cecilie
Reply from Gjensidige
Hej Weldu
Tusind tak fordi du deler din oplevelse med os 🙏
Hvor er det dejligt at høre, at vi kunne hjælpe dig hurtigt videre 😊
Ha’ en skøn dag!
Mange hilsner
Cecilie
The invitation to my Capio meeting came…
The invitation to my Capio meeting came quickly.
Thanks
June 27, 2026
Reply from Gjensidige
Hi Ernst
Thank you very much for your review 😊
We’re delighted to hear that you experienced friendly and prompt service – that’s exactly the level of service we strive to provide every time!
Kind regards,
Cecilie
God, hurtig og effektiv respons og behandling
July 1, 2026
Reply from Gjensidige
Hej Hans Henrik
Tusind tak for din flotte anmeldelse – den betyder rigtig meget for os 🤗
Vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse.
Rigtig god dag til dig!
Mange hilsner
Camilla
hurtig og god ekspedition
June 11, 2026
Reply from Gjensidige
Hej Søren
Tusind tak for din anmeldelse.
Den sætter vi stor pris på 😊
Du ønskes en dejlig dag.
Mange hilsner
Julie
Reply from Gjensidige
Hi Karolina
Thank you so much 😊
Have a great day.
Best regards
Julie
Five Months Later and Still Not…
Update: Gjensidige has clarified that this Trustpilot review was routed to Gjensidige Denmark, while my insurance claim is with Gjensidige Sweden.
I did not mistakenly review the wrong insurer. I reviewed Gjensidige based on my direct experience as a Gjensidige Sweden customer, with whom I have communicated almost weekly for months regarding my water damage claim.
If Trustpilot routed my review to the Danish entity, that appears to be an internal or platform routing issue that Gjensidige may wish to resolve with Trustpilot.
Ironically, this reflects part of the experience described in my review: tasks repeatedly being pushed back onto me to coordinate, clarify, and move the process forward rather than being handled within Gjensidige’s own process.
My review concerns a five-month water damage claim handled by Gjensidige Sweden, including delays, contractor quality concerns, unresolved restoration defects, and the need for me to request a final inspection after the matter was treated as complete.
Original Review:
Five Months Later and Still Not Properly Restored
My experience with Gjensidige has been deeply disappointing.
It took five months to get my apartment back after a water damage claim. The restoration contractor selected through the process, Sluta Riv, delivered work that appears unprofessional and incomplete, including poor paint finishing, unresolved construction dust, and what appears to be an improperly sealed sewage connection causing odor in the bathroom.
Despite these unresolved issues, the case was treated as if it were complete, forcing me to request a final inspection myself to address defects that should have been identified before closure.
An insurance claim is already stressful enough. What you expect is competent coordination, quality control, and a properly restored home. That was not my experience here.
May 14, 2026
Unprompted review
Reply from Gjensidige
Hi Mary
Thank you for getting back to us with the additional information.
I can see that you are a customer with Gjensidige Sweden. Since you have contacted Gjensidige Denmark, we are unfortunately unable to find you in our system and therefore cannot look into your case.
You are very welcome to contact Gjensidige Sweden, and I am sure they will be able to assist you with your inquiry.
Wishing you a pleasant day.
Kind regards
Julie
Reply from Gjensidige
Hej Silke
Mange tak for de rosende ord.
Jeg er glad for at høre, at du har været tilfreds med dit forløb igennem vores sundhedsforsikring.
Venlig hilsen
Kristina
Reply from Gjensidige
Hi Mr. Paul
Thank you for your review. We’re very pleased to hear that you experienced quick and efficient service.
Kind regards
Kristina
We had a refusal of repair of our…
We had a refusal of repair of our stationary computer on the bases of that someone else opened and tried to repair it, which is a lye. We were not even notified about their decision, we just received en sms, saying that computer will be delivered back to us. I called repair company and they explained me insurance company decision. We will certainly change insurance company straight away. Very disappointed!
October 21, 2025
Unprompted review
Reply from Gjensidige
Hi Svetlana
Thank you for taking the time to write a review.
I am sorry to read that we have not met your expectations.
Unfortunately, I have not been able to find you in our system and have therefore asked you to send us some more information so that we can investigate your case.
Best regards
Julie
deceptive companies
The most deceptive company in Norway, they offered me a compensation of 49500nok and I woke up with a bill of 31600, I called without even giving me an explanation, they don't answer the phone or email. I don't recommend this company to anyone, I think those good reviews are fake.
April 10, 2026
Unprompted review
Reply from Gjensidige
Hi Dennis,
Thank you for your review. We are sorry to hear that you have had a bad experience – that is of course not how it should be.
However, we can see that your review concerns our Norwegian department, but you have posted it on our Danish website. Unfortunately, this means we are not able to access your case or provide a specific response to the situation you describe.
To ensure you get the right help, we kindly ask you to contact the Norwegian customer service team, who have access to your information and can look into the matter further.
Best regards
Camilla
A big NO GO
We are a business after all” — this is what Gjensidige told me when they decided to terminate my dog’s insurance.
My dog visited the vet 4–5 times this year, with no surgeries or major procedures, yet my policy was cancelled because I was apparently not “profitable.”
Isn’t the whole point of insurance to provide coverage when you actually need it?
So I totally do NOT recommend this insurance as you cannot rely on them
March 24, 2026
Unprompted review
Reply from Gjensidige
Hi Sarah
Thank you for taking the time to share your experience with us.
I have asked the relevant colleagues to look into your case and will get back to you as soon as I hear from them.
If you have any questions about your insurance policies or would like an insurance review, you are always welcome to contact our customer advisors at +45 70 10 90 09. If you have any further questions regarding your claim, please feel free to reach out to us at some@gjensidige.dk.
Wishing you a wonderful day.
Kind regards
Camilla
Reply from Gjensidige
Hi Ja
Thank you for your review. We’re pleased to hear that you received the necessary treatment 😊
We wish you a nice day.
Best regards
Julie
flinke folk men for dyre
February 20, 2026
Reply from Gjensidige
Hej Peder
Tak for din anmeldelse.
Vi er glade for, at du oplever os som flinke, og vi tager din kommentar om prisen til efterretning.
Vi arbejder løbende på at sikre, at vores ydelser afspejler både kvalitet og værdi.
Du ønskes en god dag.
Mange hilsner
Simone
Reply from Gjensidige
Hej Allan
Tusind tak fordi du deler din oplevelse med os.
Hvor er det dejligt at høre, at vi kunne hjælpe dig hurtigt videre 😊
Ha’ en skøn dag!
Mange hilsner
Julie
Fast claim approval and good hospital…
Fast claim approval and good hospital connections.
February 10, 2026
Reply from Gjensidige
Hi Yzeir
How lovely to hear that you’ve had such a great experience with your insurance 😊
Wishing you a wonderful day.
Best regards
Julie
Reply from Gjensidige
Hi Natalia
Thank you so much for your review – we truly appreciate it.
It means a lot to us that you share your experience.
Wishing you a wonderful day 😊
Regards Camilla
hurtig og relevant kommunikation
February 12, 2026
Reply from Gjensidige
Hej Vibeke
Tak for de rosende ord. Jeg er glad for at høre at du har været tilfreds med vores kommunikation.
Du ønskes en god dag.
Med venlig hilsen
Kristina
Happy with everything.
February 6, 2026
Reply from Gjensidige
Hi Catalin
Thank you for your review. We’re glad to hear you’re happy with everything.
Wishing you a good day.
Best regards
Kristina
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