Montana Furniture A/S Reviews 

83
TrustScore 3.5 out of 5

3.4

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Company details

  1. Fitted Furniture Supplier
  2. Bathroom Supply Store
  3. Decoration and Interior Design Store

Written by the company

Det familieejede Montana Furniture har siden 1982 leveret personlig opbevaring til familier på tværs af generationer. Det danske high-end møbelbrand blev etableret af Peter J. Lassen, som også skabte det modulære Montana System. I dag er virksomheden ledet af Peters søn, Joakim Lassen, der er femte generation i møbelfamilien og oldebarn af fabrikant Fritz Hansen. Vores produkter er designet til at holde hele livet og gå i arv. Derfor yder vi 10 års garanti på konstruktion, bevægelige dele og funktion på Montana Systemet, Montana Mini, Montana Free, Panton Wire og Montana CO16 ved korrekt montering og normal brug. På øvrige produkter herunder stole, borde, vaske og elektroniske dele yder vi 5 års garanti. Med vores suppleringsgaranti kan du få supplerende moduler i den farve, du har valgt, i op til 10 år. Køber du online, har du 30 dages returret og får hele beløbet retur senest 14 dage efter en gyldig fortrydelse. Den almindelige reklamationsret gælder naturligvis også. Spørgsmål til farver, indretning eller et konkret produkt? Besøg din nærmeste Montana-forhandler eller skriv til vores kundeservice. Vi hjælper dig med at skabe præcis det rum, du drømmer om.


Contact info

3.4

Average

TrustScore 3.5 out of 5

83 reviews

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3.4

All reviews

(83)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

massive design flaw on your website…

massive design flaw on your website caused me to order wrong product! i selected the 34.8 cm cube design for my panton shelf. However, the way your website is designed is extremely misleading. Clicking on the 34.8 cm cube option links to a product with the dimensions 34.8 × 34.8 × 25.7 cm, rather than a true 34.8 cm cube. At no point was it sufficiently clear that selecting the “34.8 cube” design would actually correspond to a shelf with a significantly different depth.

As a result of this confusing design, I ordered the wrong size through one of your retailers. I only discovered the mistake after the order had been placed.

This is an unacceptable user experience. A product listing on your site should make it impossible for customers to confuse different dimensions, especially for premium furniture where purchases are expensive and often non-returnable. The current design is misleading and has directly caused me financial inconvenience.

July 18, 2026
Unprompted review
Montana Furniture A/S logo

Reply from Montana Furniture A/S

Dear Melanie,

Thank you for your review, I am sorry to hear that you have had this experience with our website and its layout.
I will make sure to pass your feedback on to the right person so it can be looked into.
Since the order was placed with a retailer instead of on our website, I am unable to see the specific order details here at Customer Service.

Best regards,
Montana Customer Service
Jesper Rasmussen +45 20 84 08 82

Rated 1 out of 5 stars

Dangerous product failure - worthless guarantee

Our Montana Mega cabinet (purchased 2023) suddenly collapsed in February 2026. All three legs broke off simultaneously while minimally loaded. A friend's child narrowly avoided serious injury.
Montana advertises a 10-year guarantee. The cabinet was barely 2-3 years old.
We provided extensive photo documentation of the collapse and resulting damage to our wall and floor. Montana's response? Complete denial. They claimed paint damage that clearly occurred during the fall (visible wall scuff marks in photos) was evidence of prior mishandling.
The cabinet was professionally installed. Three legs don't fail simultaneously under normal use without a defect.
Montana's "guarantee" is worthless. When a genuine safety issue arose, they found excuses to deny responsibility.
We've owned multiple Montana pieces and recommended the brand to friends for years. Never again.
Now pursuing legal action to enforce our consumer rights.
Not recommended - especially for families with children.

February 6, 2026
Unprompted review
Montana Furniture A/S logo

Reply from Montana Furniture A/S

Dear Maria,
Thank you for your feedback. Our claims department has reviewed the matter based on the provided photos and description. We have no indication of any general issues with our products, and we continuously monitor safety and quality across our range.
I am sorry for the inconvenience this has caused you.
Best regards,
Montana Customer Service
Jan Axelsen
+45 61 20 91 02

Rated 3 out of 5 stars

I ordered several Montana Furniture…

I ordered several Montana Furniture items (mirror, trolley, and display cabinet) through ByFlou in September. Unfortunately, I still have not received my order and have been informed that delivery may now be delayed until February 2026.

ByFlou has explained that the delay is because of Montana Furniture. As these items are not custom or technically complex, I find the length of this delay very difficult to understand.

I have always respected Montana Furniture as a brand, which makes this experience particularly disappointing. I hope Montana Furniture can clarify what is causing these delays and whether customers can expect better reliability going forward.

January 20, 2026
Unprompted review
Montana Furniture A/S logo

Reply from Montana Furniture A/S

Dear Azadeh,

Thank you for your review. If you have ordered Montana furniture in September and still have not received it, there must be an issue with the retailer. Our delivery time is 7-9 weeks, and many products have a shorter delivery time. We deliver on time for 96-97% of all orders.
I will recommend you to contact ByFlou, I can guarantee you that Montana is not the problem.
You are very welcome to call me.
Best regards
Montana Customer Service
Jan Axelsen 61209102

Rated 2 out of 5 stars

I purchased two cabinets from Montana…

I purchased two cabinets from Montana Furniture, both of which arrived damaged. I emailed the company asking if they would provide replacement parts, but so far they have not responded. Both parts -- a shelf and a handle -- can be removed so it's not as if these are major fixes. The retailer where I purchased the cabinets said they also tried to reach out to Montana to no avail. My only recourse is to return the cabinets which seems wasteful and unhelpful.

December 1, 2025
Unprompted review
Montana Furniture A/S logo

Reply from Montana Furniture A/S

Dear Donna,
We are sorry to hear that you have had this experience, I have looked for your email, but we haven´t received it in customer service. Normally our Claim department will respond within 8 days. You are very welcome to contact us at kundeservice@montanafurniture.com or you can call me, and I will try to help you.
Best regards
Montana Kundeservice - Jan Axelsen - 61209102

Rated 5 out of 5 stars

What a great experience

What a great experience! From sales, thanks to Lisbeth, to installation from Michael, just great! We will find some other spot for more Montana items just for the god oplevelse! Mange tak, you 2 just rock!

December 11, 2024
Unprompted review
Montana Furniture A/S logo

Reply from Montana Furniture A/S

Dear Christian,
Thank you so much, we are so happy to hear that you are satisfied, we will tell this to Lisbeth and Michael in Montana Store.
Best regards
Montana Kundeservice - Jan Axelsen

Rated 5 out of 5 stars

Nice experience

Better late than never :) I had my order back from last November. Lisbeth was very professional, I got the perfect design and color with her help. Michael was efficient and neat, he also helped move a painting for me so it fits perfectly with my new Montana products. I am more than satisfied. Thank you both!

November 16, 2023
Unprompted review
Montana Furniture A/S logo

Reply from Montana Furniture A/S

Dear Xia,
Thank you very much for your review and the 5 stars,we are very grateful.
Best regards
Montana Customer Service - Jan Axelsen

Rated 5 out of 5 stars

Lovely!

Really happy with the beautiful DASH side tables which we have wall mounted in rhubarb. Lovely design and really good quality.

June 18, 2024
Unprompted review
Montana Furniture A/S logo

Reply from Montana Furniture A/S

Dear Amy,
Thank you very much for your review and the 5 stars, we are very happy about that, enjoy the new bedside tables.
Best regards
Montana Customer Service - Jan Axelsen

Rated 5 out of 5 stars

We received wonderful support from…

We received wonderful support from Jesper Rasmussen in regard to getting our Montana unit up to its full potential. Thank you for the attention to detail and Wonderfull service.

September 5, 2022
Unprompted review
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