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Oak&More Reviews 

5,953
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful solid wood furniture, noting that the items look wonderful in their homes and offer exceptional quality throughout. People also appreciate the prompt delivery services, great communication throughout the entire process, and polite drivers who carefully handle every item. However, some customers also noted frustrating issues with delivery mistakes, such as packages being dropped off at incorrect locations or missing parts. A few reviewers experienced damaged products upon unboxing their orders, mentioning cracked wood panels, broken components, or noticeable manufacturing defects.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality and beautiful appearance of the... See more

Delivery service

Customers had positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are sturdy and well made.... See more

Order

People report positive experiences with order, highlighting an easy process and professional service.... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful in-store sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a kitchen dresser in mid August and it was delivered within the stated time, when we unboxed it we were so pleased, the quality is excellent, the colour - mid grey- really looks good. Exc... See more

Company replied

Rated 5 out of 5 stars

Great company,great products, great price. Ordered a Seattle dining set with 2 benches. Really classy furniture. Looks far more expensive than price I actually paid. Ease of ordering and deliv... See more

Company replied

Rated 5 out of 5 stars

Ordered on line so we were a little worried about the quality as we hadn’t seen the furniture before buying. Needn’t have worried, good quality oak tv media centre and small bookcase in the Somerton r... See more

Company replied

Rated 5 out of 5 stars

Very well made bed all solid oak except slates which are good quality engineered wood.Easy to assemble and sturdy with no rocking or squeaking. Delivery lads carried everything up to upstairs bedroo... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,953)

1,382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Travelled from leicestershire to Rotherham

Travelled from leicestershire to Rotherham, after a horrendous slow journey on a hot Sunday afternoon when time was going against us the staff were fantastic, asked us what we we were looking for then pointed us in the right direction and left us to view ,we decided on the the Thetford dining table and 4 Warwick oak chairs,all paperwork was sorted and they allowed us to ring another day about delivery as my kitchen wasn't quite finished,even gave us cold drinks before our return journey home ,lovely staff and furniture

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thurrock Store - Fabulous

Today we visited the Thurrock store and was served by Saj. We couldn't have asked for better service. Saj was polite, helpful, knowledgeable and professional. Nothing was too much trouble. We did not feel pressurised to make a purchase and was given space to make our decision. We ordered a table and chairs which I am confident we will be delighted with.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, great service...

I ordered a Bradwell sideboard on Wednesday, it was delivered on Friday, came complete and fully formed and looks as good as in the pix on the website. Couldn't be happier. Great product, great service and certainly highly recommended. And I can tell ya, that's a rare thing these days.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleasant experience

Really pleasant experience. Customer service helped answer a difficult query on the metal type of the handles quickly and efficiently. The order was completed and arrived fully assembled with no issues. Units I ordered were great quality and really bring the room together. Will definitely use in the future.

September 11, 2026
Rated 5 out of 5 stars

great furniture

Ordered table and chairs. They look great in my dining area., just have to assembled the legs on the table, chairs were fully assembled.
Items were well packaged and delivered by two very capable guys who delivered to the room of our choice.
Very pleased and would certainly recommend to anybody looking for great furniture at reasonable price.

September 2, 2026
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Reply from Oak&More

Thank you so much for the wonderful review! We’re thrilled to hear that your new table and chairs look great in your dining area. It’s fantastic to know our delivery team took good care of you and brought everything right to your room of choice. Thanks for recommending us, we really appreciate your support!

Rated 5 out of 5 stars

Great chairs

Great chairs, ideal for our kitchen. Very sturdy, stylish and comfortable. A reliable company delivered our chairs only three days after we ordered them. The whole experience from ordering to having the chairs around the table was first class.

September 9, 2026
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Reply from Oak&More

Thank you so much for the fantastic review! We're thrilled to hear that your new chairs look great in your kitchen and that you enjoyed a fast, seamless delivery. Thanks for choosing us!

Rated 5 out of 5 stars

Great communication and service

Great communication and service. Would thoroughly recommend this seller.

September 2, 2026
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Reply from Oak&More

Thank you for your kind review Jane. We're delighted to hear you were pleased with both our communication and service. Thank you for your recommendation. We truly appreciate your support!

Rated 5 out of 5 stars

Very helpful staff…

Ordered a lovely small hallway sideboard at a reasonable price.
I had to divert to a different address on the day of delivery, the staff member I spoke to was very helpful and the delivery went smoothly.
Will order from here again.

September 9, 2026
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Reply from Oak&More

Thank you for your wonderful review Lisa. We're delighted to hear you found the hallway sideboard to be both lovely and reasonably priced. It's also great to know our team was able to assist with changing the delivery address at short notice. We really appreciate your kind words about our customer service and are pleased we could help make the process as easy as possible. Thank you for choosing us, and we look forward to welcoming you back again in the future!

Rated 1 out of 5 stars

No delivery

Failed delivery the two man team basically did not even try to make the delivery when a suggestion was put to them they would come out with another excuse not to even try to make a attempt to make the deliveries that was the second team as well we were looking forward to having the wardrobe in our bedroom and we were bitterly disappointed with your delivery teams effort and refusal personally I think you as a company should change your delivery company

September 9, 2026
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Reply from Oak&More

We’re sorry to hear how disappointed you were, particularly as we appreciate you were looking forward to receiving your new wardrobe.

We have reviewed the delivery and can confirm that two separate delivery attempts were made. Unfortunately, on both occasions, access issues meant that our delivery teams were unable to safely complete the delivery. We appreciate this is frustrating, and we do understand your disappointment.

We will always work with our courier partner to try to find a way to complete a delivery wherever possible. Unfortunately, in this instance, the access into the property, combined with the dimensions of the packaged wardrobe (which are listed on our website), made it extremely difficult to safely complete the delivery on either occasion.

While we cannot go into the full details via a public review response, we hope this provides some clarification that attempts were made to complete the delivery, rather than it simply being refused.

We have also tried to contact you directly so that we can discuss the situation further and look at the best way to get your furniture delivered.

Rated 4 out of 5 stars

Excellent furniture

Delivery was as expected and the items unpacked and packaging removed. Furniture appears excellent quality. 2 small shelves in the dresser were missing, but dispatched later. Only reason for 4 stars was that the dresser came in as two very heavy units and we were left to arrange placing one on top of the other, which required paying for two strong guys to accomplish.

September 1, 2026
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Reply from Oak&More

Thank you for your review and for taking the time to share your experience with us Christopher. We're delighted to hear the delivery went as expected, the packaging was removed for you, and you're pleased with the quality of the furniture. We also appreciate your patience while we arranged for the missing shelves to be dispatched. We are sorry, the dresser arriving in two heavy sections caused inconvenience. Whilst this is stated on the website that assembly is needed, we understand that arranging additional help to position the top section was frustrating. Your feedback is valuable and will be shared with our team. We hope you enjoy your furniture for many years to come.

Rated 5 out of 5 stars

Set of four dining chairs.

Set of four dining chairs were delivered as promised. Very pleased with chairs. They are stylish and comfortable.

September 1, 2026
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Reply from Oak&More

Thank you for your wonderful review. We're delighted to hear your dining chairs were delivered as promised and that you're so pleased with them. It's fantastic to know you find them both stylish and comfortable. We really appreciate your feedback and thank you for choosing Oak & More!

Rated 5 out of 5 stars

Dining table and chairs - excellent quality

Dining table and chairs arrived when they said they would. Delivery guys were helpful and the table and chairs packed well. Very good quality and easy to put together. Very pleased

September 8, 2026
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Reply from Oak&More

Thank you for your lovely review Sarah. We're delighted to hear your dining table and chairs arrived as promised and our delivery team was helpful throughout the process. Thank you for choosing Oak & More. We hope you enjoy your new dining set for many years!

Rated 5 out of 5 stars

Fantastic Quality, Excellent Service & Great Experience

Wanted to buy some furniture to our new home and saw some fantastic options online and went all the way from Scarborough to the Rotherham outlet to get an idea about the built quality and get the full experience. We were welcomed by Troy and he was a pleasant guy committed to what he does, knowledgeable and have been in the field for a while. He showed us around the store and explored our options and helped us to select items that we really loved. The store manager and everyone else was super supportive and tried their best to get everything right. We were impressed with the quality and after sales warranty given to us and the fact they take care of the furniture for 7 years for a very reasonable amount. They do premium delivery options were they assemble all your furniture and remove all the clutter, and have excellent finance options to manage expenses effortlessly. Overall very satisfied with the services provided by the Oak&More team. Cheers

September 5, 2026
Unprompted review
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Reply from Oak&More

Thank you for taking the time to leave such a wonderful review Viraj. We're delighted to hear your journey from Scarborough to our Rotherham store was worthwhile and you had such a positive experience with us. Troy will be thrilled to receive your kind comments. It's fantastic to know that you were impressed with the quality of our furniture, the support provided by our team. We hope you enjoy your furniture for many years to come.

Rated 5 out of 5 stars

it is great i am so happy

it is great i am so happy

August 31, 2026
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Reply from Oak&More

Thank you so much for your wonderful review Sidra. We're absolutely delighted to hear that you are so happy with your purchase, we hope you enjoy your new furniture for many years!

Rated 5 out of 5 stars

We purchased a stone dining table from…

We purchased a stone dining table from Oak & More. Unfortunately the item had faults. The reason for the 5 star review is how they dealt with the problem, so we would not hesitate to recommend buying from Oak & More.

September 4, 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for taking the time to leave us such a lovely review. We're sorry your dining table arrived with faults, but we're delighted to hear you were pleased with the way our team handled the issue. Your recommendation means a great deal, and we truly appreciate your understanding and patience throughout the process. We hope you enjoy your dining table for many years to come!

Rated 5 out of 5 stars

First class product and service at an excellent price

We ordered a kitchen dresser in mid August and it was delivered within the stated time, when we unboxed it we were so pleased, the quality is excellent, the colour - mid grey- really looks good. Excellent value for money and very well made. No hesitation in recommending. Queried one thing( paint colour code) withcustomer service and information was sent through post haste. Our experience was nothing but positive.
.

September 5, 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your fantastic feedback Brian. We're delighted to hear you're so pleased with your kitchen dresser and it was delivered within the expected timeframe. It's wonderful to know the quality, craftsmanship and finish have met your expectations. We're also pleased that our customer service team was able to assist promptly with your enquiry regarding the paint colour code. Thank you for your recommendation and for choosing Oak and More. We hope you enjoy your new dresser for many years!

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