I have been dealing with MyOrigines for several years as it is the only way I can obtain my perfume as it is never stocked in local stores or duty free shops. I recently wrote directly to the company... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Item arrived with a fault after much too and fro (3 calls, 5 emails) was told to return for a credit voucher? Later offered a refund when I complained (if they were happy when they received the retur... See more
Company replied
I certainly recommend MyOrigines and will definitely buy from them again. The perfume is First by Van Cleef & Arpels, at a very good price. My elderly mum asked me to get it for her as its difficul... See more
Great company they have everything I’m looking for in fragrances . Delivery is quick and the prices are great I would highly recommend them . Just check there price and you will not be disappointed.... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
190K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous fab gifts and fast delivery great…
Fabulous gifts and fast delivery great prices too my daughter loved the perfume
August 3, 2026
1st time ordering
1st time ordering. Very impressed with the speedy delivery and how securely everything was packaged.
August 4, 2026
product quality and delivery of goods
Excellent product which arrived well before I expected it to the product has always been excellent.
August 4, 2026
Great company they have everything I’m…
Great company they have everything I’m looking for in fragrances . Delivery is quick and the prices are great I would highly recommend them . Just check there price and you will not be disappointed.
August 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not an experience I wish to repeat
Item arrived with a fault after much too and fro (3 calls, 5 emails) was told to return for a credit voucher? Later offered a refund when I complained (if they were happy when they received the returned item). Not particularly good customer service, if I didn’t want the item so much would have returned but not an experience I wish to repeat. Generic responses.
August 3, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry that the item you received was faulty and that the handling of your request required several calls and emails.
We fully understand your disappointment, particularly regarding the different solutions communicated to you and the impression of receiving generic responses. When a product is returned, it must first be received and checked by our Quality Department before the appropriate solution can be finalised.
We have taken note of your comments regarding the handling of your case and will pass them on to the relevant team, as they are important in helping us improve the customer experience.
Should you require any further assistance, our Customer Service team remains available at info@my-origines.com or on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). Our virtual assistant is also available on our website to help you.
We sincerely apologise that your experience did not meet your expectations and hope to have the opportunity to restore your confidence in MyOrigines.
Kind regards,
The MyOrigines Team
Happy MyOrigines Customer
I have been dealing with MyOrigines for several years as it is the only way I can obtain my perfume as it is never stocked in local stores or duty free shops. I recently wrote directly to the company as I was particularly happy with my order that was delivered smoothly and quickly. I certainly can highly recommend the company.
August 2, 2026
First time ordered but came swiftly
First time ordered but came swiftly, safely packaged with a little thank you gift too. Excellent service will be using again
August 2, 2026
Took a while for delivery but very well…
Took a while for delivery but very well packed and good products
August 2, 2026
I didn’t receive my parcel
I didn’t receive my parcel. It has been delivered to a post office depot and only the seller can contact the delivery company. After many emails and calls they offered me an e Gift card instead of a refund. I had to email and call again to receive my money back.
I wouldn’t advice to buy from them.
July 27, 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are truly sorry for the difficulties you encountered with the delivery of your parcel and for the repeated emails and calls required to resolve the situation.
We fully understand your disappointment, particularly as you expected a refund rather than an e-Gift Card. We regret that the handling of your case did not provide you with a smoother and more satisfactory experience.
We are pleased to confirm that your refund has now been processed, and we sincerely apologise for the inconvenience and time this situation has caused you.
Should you need any further assistance, our Customer Service team remains available at info@my-origines.com or on 02 00 97 00 15, Monday to Saturday, 8am to 7pm. You can also use the virtual assistant available on our website for assistance.
We hope that, despite this experience, we may have the opportunity to regain your trust in the future.
Kind regards,
The MyOrigines Team
Delivery was in tact secure packaging &…
Delivery was in tact secure packaging & on time great.
July 24, 2026
Legit and Cheaper Perfumes
I ordered a set of perfumes and they delivered it fast. It's legit and more cheaper compare to malls. I love their Elizabeth Arden white tea collection!
May 17, 2026
Arrived on time and well packaged.
July 31, 2026
I brought 2 bottles of paradox for men…
I brought 2 bottles of paradox for men , absolutely smells gorgeous brought for gifts so no feedback yet from recipients but I’m sure it will be 10/10cheapest price going compared to other online retailers highly recommend
August 2, 2026
Disappointing samples
Prices from this website is not the cheapest but I still buy from them. One of the reasons is for the promised samples. But the samples received are all perfume samples, which I don’t wear at all. I expect more facial care samples from same brand or different brands so that I can try out and maybe buy in the future.
July 31, 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the complimentary samples included with your order did not meet your expectations.
The samples we include are offered subject to availability and depend on the brands that provide them to us. For this reason, we are unfortunately unable to guarantee specific categories of samples, such as skincare or fragrances.
We truly appreciate your suggestion regarding facial care samples, as they can indeed be a great way to discover new products. Your feedback has been noted and will be shared with the relevant team.
If you have any questions, our Customer Service team is available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use our virtual assistant available on our website, which is available to help you at any time.
Kind regards,
The MyOrigines Team
Good value and excellent range
Good value and Avene products I love but can’t get in the UK. Delivery doesn’t take too long
July 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.