Paypal Reviews 

40,841
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,840 reviews, most reviewers were let down by their experience overall. A large number of consumers reported significant issues with the payment and refund process, frequently finding it difficult to secure money back, even when evidence of issues is clear. Reviewers also experienced dissatisfaction with the general service quality, noting instances where accounts were suspended or permanently blocked without clear explanation. Some people were dissatisfied with the level of customer support, describing interactions as frustrating, involving long wait times, or insufficient responses. However, some consumers noted that resolutions were eventually achieved after considerable effort, evidenced by some receiving issued refunds or helpful assistance from specific representatives.

What people talk about most

Payment

People report negative experiences with payment processing, noting that accounts and funds are frequently... See more

Customer service

Customers had negative experiences with customer_service, noting that representatives were unhelpful and... See more

Service

Clients share negative opinions on service, describing it as unreliable. Reviewers frequently highlight... See more

Refund

Users describe negative interactions with refund processes, reporting that getting money back is often... See more

Product

Consumers express deep dissatisfaction with products received, reporting that items arrive incomplete,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

PayPal has a bug on their website. Their form is not able to simply add a Phone number for users of our Business Account - neither in Chrome, Opera nor Firefox. We are told my colleagues will loose ac... See more

Rated 1 out of 5 stars

Dear Sirs, YouTube has improperly charged me for a payment I never authorized, even though it was available via credit card. According to the email sent by YouTube, the payment was refu... See more

Rated 1 out of 5 stars

I disputed two payments with PayPal as I’d bought items that were missing pieces. I opened a dispute, paid return postage, gave the tracking. My items got stuck in customs and only the addressee could... See more

Rated 1 out of 5 stars

All i am trying to do over the last month is change my mobile number as the old one is gone . I try to put in the new number and it will not take in without confirming with the old mobile number . I h... See more


Company details

  1. Payment Service
  2. Financial Consultant

Information provided by various external sources

PayPal giver dig mulighed for at sende penge til alle med e-mail. PayPal er gratis for forbrugere og virker problemfrit med dit eksisterende kreditkort eller checkkonto. Du kan betale gæld, låne kontanter, dele regninger eller udgifter med venner uden at skulle finde en pengeautomat eller dit checkhæfte.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.3

All reviews

(40,841)

6,387 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I too have used PayPal for years with…

I too have used PayPal for years with no issues. Getting refunds from scammers was simple and quick. I always used them when buying from companies I didn’t know. (Now I check Trust Pilot). I bought merchandise from a company supposedly with a ninety day return policy, no questions asked. I applied for a refund within that time. The company was unresponsive so I filed a claim. I was denied twice because PayPal has its own policy of 30 days. I’m canceling my account and canceling my credit card.

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying to close my PayPal…

I have been trying to close my PayPal account for at least 3 months. Then they came up with the charge that they said I owed them $5 and some odd cents. And I asked him how I could take care of this and they said I needed to call my financial institution and get them to take back a double charge that they did causing this deficit with PayPal of $5 and some odd cents. So I did and it disappeared off my PayPal account so I no longer owed them money. I waited several weeks then I called PayPal to close my account they keep telling me they can't close my account because of the dispute that's still in review. Today they told me they would send it to the back office again for a review and they would send me an email within 75 days. Do not use PayPal it is a rip off.

August 21, 2026
Unprompted review

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