Paypal Reviews 

tried to finish an application using face scan and id scan. Are you kidding. 20x this thing doesn't work. waste of my time. paypal is a disaster. their platform is non-functional junk. After reading other reviews I realize PayPal is not a business I want to work with whatsoever. I'll close and end all PayPal acounts and move to work with others.

Hero to Zero - Very Disappointing
I put in a complaint against Unice as I ordered 16 inch hair and I received 14 inch hair. Unice sent me the return label, I put in on the box and the Post office gave me the tracking slip. I did everything correctly. Unice never responded to any of my emails, so I asked Paypal for help in receiving my refund. After all the evidence I provided Paypal which was the return label that Unice provided, and the tracking number from the post office, Paypal denied my claim and believed Unice that they never received the item - when the tracking # showed that Unice received the product. Now if Unice gave the wrong information on the return label that they gave me, that should not have been my problem. Yet, I am out of $183.00 and no product. I would have rather keep the short hair then to not have anything at all! After 15 years, I will be cancelling my account because I have lost all faith in Paypal doing the right thing. Paypal did not care about my evidence and didn't care that Unice was being dishonest. A simple case that was dealt with unprofessionally. Paypal didn't even care to understand what was happening, and in the end decided in favor of the seller. Now the seller knows that they can get away with doing that to the next customer. Shame on you Paypal!!

Ikke bruk PayPal. Skurkefirma som holder sin hånd over kriminelle som bare er til for å svindle deg.

I wish I could give it less than one star to be honest.
They treat their customers like garbage. Venmo has had my money on hold for nearly a month. I'm going to file a complaint with the BBB and CFPB directly. They don't allow any of their customers to speak with live agents. Screw you PayPal. The world is moving away from you anyways.

You have no control over your account once you've opened it. I've been trying to close my account for two months, and there's apparently an open dispute case, that I haven't created, and know nothing about. Until it's resolved I cant close the paypal account. Their customer service is useless. You completely lose control of your money once you open an account. Be warned.

I have been using their services for years, everything is fine except when it comes to refunds on Chinese systems (like Aliexpress), they agree with you, but then if the customer doesn't give any address, making the return impossible, PayPal agrees with the companies.

I was very clearly scammed and money was taken out of my account without my authorisation and PayPal did nothing. This is the second time this has happened. I thought the whole point of PayPal was to help protect your money. Shocking customer service. Will never trust this company again.

I'm customer for years and for the first time i tried to get money back into my bank instead of paying from it.

The indian customer support is horrible as i'm getting errors in the application when i try to initiate a payment to my bank. It is just not possible to give myself a payout even though i'm using my account to pay all kind of stuff for ages..

You sided with scammers and fraudsters who breach trading standards . I purchased that item and all I received was an email and you think that's it justifiable enough as me receiving my item and now saying my case is closed and you will no longer be helping me. I'm literally closing my entire account with you and reporting every payment to PayPal I've made in the last two months to my bank as fraud !!!

For the first time in more than 20 years cliente, i needed to make a dispute over some stickers i send to print in copykrea. Altough there´s hundreds of complains, the printed stickers where horrible colors and not the true colors i sent. Opened a dispute, the seler send conditions of a website diferent from what i used an said everything is ok. I sent e-mails where the seller assume the problem and ofered solution like reprint, but still doesn´t fullfill the promise and what paypal dispute said? Everything is ok, the material sent was ok, even if it has pixels and the colors are diferent from what has been sent. This is no customer protection, this is a bad job done here. Since the only motive i have a paypal account is to have security when i buy stuff online, i will no longer use paypal, i will close my account and recomend that everyone do the same.

They say they protect your purchase, but nah, that's a lie. Will hide behind some small print and take away your cash for nothing. Steer clear - really bad service. Hold you up unnecessary menus/options/processes flows on phone and not keep their promise to you. Absolutely unethical.

I was having a really frustrating experience with my portfolio because I suddenly started experiencing authentication problems. Each time I tried to access my account, I kept running into issues, and eventually my portfolio became blocked. What made the situation even more stressful was the gateway error that appeared whenever I attempted to access it. I had no idea what was happening, and I was genuinely worried about the funds I had in the account.

I tried different ways to resolve the issue myself, including checking my login details and attempting to access the portfolio again at different times, but nothing seemed to work. The more I tried, the more concerned I became because I could not properly access my portfolio or my funds.

After spending quite some time trying to figure things out, I eventually got assistance from 𝗥𝒆𝒔𝑽🅰𝕩. I explained the situation and the problems I was experiencing with the authentication, blocked portfolio, and gateway error. They helped me understand what was happening and guided me through the necessary steps.

The process was not something I expected to deal with, and there were moments when I honestly thought I might lose access to my funds completely. Thankfully, things eventually worked out, and I was able to get my funds back.

I am sharing this review because I know how stressful it can be when you suddenly lose access to your portfolio, especially when your money is involved. My experience was frustrating from the beginning, but I am grateful that I was eventually able to sort out the situation and regain access to my funds.

Overall, this was a very stressful experience, but I am relieved that it ended positively. Getting my funds back was the most important thing for me, and I am thankful that I did not have to accept losing them simply because of an authentication and gateway error.

Ive been using PayPal for years and years and for no reason now has placed a restriction that basically renders my account useless because they want information on transactions that are literally no different then the ones for years prior. I can't get anyone to help me fix it and I'm not going to explain things to them about my finances that don't need explanation because they're not in any way illegal.

I have used PayPal for my clients' convenience for around 15 years, maybe more. Happily, I'll soon be able to cancel my account as soon as my bank's fraud dept finishes their investigations. Easier to paste my communications with PayPal's "customer service" staff, and their generic, utterly unhelpful responses. Let me just mention that I have had so many hackers get through to my PayPal account over the past few years, and PayPal is completely unhelpful. They "investigated" my most recent string of unauthorized subscriptions to ridiculous apps in less than 24 hours; one took them 5 hours before they posted that they found no proof of fraud... Anyway:
I spoke to gods know how many people at your company, and it was understood that the refund request reason would be changed from HACKED and account charged for a stupid app I never ordered and would never be even slightly interested in, to "did not receive" because that would be a more reliable reason to procure a refund for the scammed amount.

Very glad I also spoke to 8 (I counted, it took me most of the afternoon) divisions at Fifth Third Bank yesterday, explaining what had happened with this and other companies that also hacked my PayPal account and charged me much more than the company mentioned above got away with. I told them I had little to no confidence in your company's ability nor methods of dealing with these issues and that I would prefer they block all charges coming from or through PayPal from now until I cancel my account (and have a wonderful and therapeutic time composing detailed reviews on every site I can think of, warning customers away from PayPal, not that it's really news to most.) They are also looking into fraud on both the companies' and PayPal's parts, and hopefully, they will be a little better at their job than your fraud department (assuming there even is such a thing at your company -- you certainly close dispute cases with remarkable speed and efficiency, so bravo for that, at least. )

(PP's response:)
I understand your frustration regarding this situation. Upon carefully checking your account, I can see that the case has already been reviewed twice and was denied both times based on the information available during the investigations.
At this point, I don't have the option to overturn the decision or reopen the case from my end. I realize this isn't the outcome you were hoping for, especially given the time and effort you've put into resolving the issue.

(Me again:) I'm now retired, so I've transferred the few companies I paid through this unfunny joke of a company & cancelling my account once my bank tells me the verdict. Hoping to hear that PayPal eventually goes bankrupt.

I’ve had the same experience with PayPal that many others have mentioned in previous reviews.
I paid £12,000 for a website and related services, but later realised the work would not be completed within the required timeframe. I contacted the seller and requested a refund, which they confirmed by email and said would be processed within two days.
When the refund didn’t arrive, I contacted PayPal and escalated the matter into a claim. I provided all the evidence, and PayPal gave the seller an opportunity to respond. The seller did not dispute my claim, yet PayPal still sided with the seller.
I’m now having to involve my bank to try to recover my £12,000.
Based on this experience, I have completely lost confidence in PayPal and will never use the service again. Extremely disappointing, especially when such a significant amount of money is involved.

​I have always considered PayPal a secure platform, which is exactly why I trusted an advertisement displayed directly on their app/website. That was a huge mistake. The ad was a complete bait-and-switch scam that tricked me into a hidden subscription and withdrew money from my account without clear consent.
​The worst part isn't just the scammer; it’s PayPal’s complete lack of accountability. When I reported this fraudulent company—which PayPal themselves are heavily promoting—they washed their hands of the situation and refused to hold the scammers accountable or refund my money.
​I trusted PayPal's environment. It is incredibly disappointing to see that they apparently care more about collecting ad revenue from shady companies than protecting the financial security of their own users. If PayPal allows blatant fraud on its own platform and won't stand by its customers when they get robbed, there is absolutely zero reason to trust them anymore.

Our account was working perfectly fine until suddenly the system crashed and became unusable.

We can't access it at all.

They panicked. So, we're giving this wonderful feedback on this amazing day.

Good luck, PayPal!

PayPal is not a trusted site to use. They take the seller’s word over the buyer’s every time. The sellers provide known bogus tracking from some “17” site that is known to be manipulated by sellers. Do think you are protected by using PayPal. You are not. Won’t ever use again.

Not quite a one-star review, but almost.

PayPal denied my Buyer Protection SNAD (Software Not As Described) claim despite a well-documented dispute in which the merchant ultimately agreed in writing to provide a 100% refund. That refund remains outstanding, and I have now had to pursue a chargeback through my card provider.

PayPal has an important role as a payment processor, but Buyer Protection is part of the trust consumers place in the service. When that protection fails in a clearly documented case, it inevitably damages confidence in PayPal itself.

Horrible customer service regarding fraudulent websites/businesses and sellers. You can provide all the evidence supporting the seller being fraudulent and they still side with them. I have been with PayPal 24 yrs and it only gets worse year after year along with the horrendous AI chat bots.