I thought they could have told me my picture was a bit blurry before dispaching it to me. A beautiful picture on a vey thin sheet of canvas compared to the thicker density of canvas from other sites.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I foud it difficult to manage the website, this first time. Also, the template is too rigid - it put photos where I didnt want them to be and wouldnt let me shift them. It also put photos across th... See more
The book was easy to create and the inside looks good. Only problem was the top left hand corner was damaged. I tried to report it but it wasn't easy to report the damage. I took photos but they woul... See more
I got a very good deal for photobooks through Groupon. The system for creating the photobooks is excellent with the ability to create several products at a time. However, when I came to checkout the d... See more
Company details
About Printerpix UK
Written by the company
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
Capital House, 25 Chapel Street, NW1 5DH, London, United Kingdom
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3.3
Average
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Amazing quality
Amazing quality, super fast service and delivery- I am super happy with it all. The website was also very easy and convenient to use to make the photo book just how I wanted it.
June 18, 2026
Unprompted review
Awful company!
Awful company!
Placed an order back in May, the 2 puzzles arrived but the extras did not.
I contacted them and a man called Jayden got back to me and offered me a refund for the extras only. I asked to send the extras rather than have a refund, he replied we do not send extras I have to have a refund and I can buy the extras from my local store.
I replied, you are online only, there are no stores!!
Now after countless emails he has gone silent and the extras still haven’t arrived.
May 2, 2026
Unprompted review
Reply from Printerpix UK
Dear David,
Thank you for sharing your experience with us. I want to sincerely apologize for the frustration and inconvenience caused by the issues with your order and the communication you received. We understand how disappointing it must be to not receive the extras you ordered, especially after the back-and-forth with our team.
Your feedback is very important to us, and we would like to make things right. To ensure this matter is fully addressed and resolved to your satisfaction, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you personally and find a solution.
Once again, I apologize for the inconvenience you've experienced. We appreciate your patience and the opportunity to improve our service.
Thank you for giving us the chance to resolve this.
Warm regards,
Joey
Printerpix
Well the front cover wasn’t great they…
Well the front cover wasn’t great they used part of the photo folded over the cover that completely spoils it. Complained several times with no response. Very poor customer service.
June 20, 2026
Unprompted review
Reply from Printerpix UK
Dear Mandy,
Thank you for sharing your feedback. I am very sorry to hear about your disappointment with the front cover of your order and the lack of response to your previous complaints. Please accept my sincere apologies for any frustration and inconvenience this has caused.
Your experience is important to us, and we want to ensure we resolve this matter to your satisfaction. I kindly ask that you contact us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to look into this issue and work with you to find a suitable solution.
Again, I apologize for the oversight and any disappointment caused. We value your feedback and appreciate the opportunity to make this right.
Warm regards,
Joey
Printerpix
Waste of money!!!!
Waste of money!!!!! Do not buy a puzzle here - it’s ridiculously flimsy and not fit for purpose …. It’s not stiff cardboard it’s plastic & awful!!
June 23, 2026
Unprompted review
Reply from Printerpix UK
Dear Customer,
Thank you for sharing your feedback. I am very sorry to hear about your disappointment with the puzzle quality and that it did not meet your expectations. We sincerely apologize for any inconvenience this has caused.
Your experience is important to us, and we would like to ensure that the matter is properly addressed. To do so, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and work towards a resolution that satisfies you.
Once again, I apologize for the inconvenience and thank you for giving us the opportunity to make this right.
Warm regards,
Joey
Printerpix
Don't make the same mistake as me!
Last year I made photobooks using a Groupon offer and had several problems with time left to complete, since my Printerpix projects page was giving conflicting info . Miraculously I managed email contact, problem solved, very pleased with books. So, I've done the same this year but having major regrets and will never use a Groupon with Printerpix again. Groupon are great but Printerpix are the worst company I've ever dealt with - customer support through their 'contact us' page is AI and irrelevant. I'm two thirds through a book and have emails telling me my project is 48 hours away from being deleted, even though my projects page says otherwise. This was obviously too complicated for AI and I'm now being ignored. I've given one star because of last years's book being good quality. Is it too much to ask for human contact?
June 28, 2026
Unprompted review
Reply from Printerpix UK
Dear Lorraine,
Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you've encountered with your recent order and the frustration caused by the conflicting information and lack of personal support. We sincerely apologize for any inconvenience this has brought you, especially after the positive experience last year.
Your feedback is very important to us, and we want to ensure your concerns are addressed properly. To help us resolve this matter and provide the support you deserve, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and work towards a satisfactory resolution.
Once again, I apologize for the experience you've had, and we appreciate your patience and understanding. We value your business and hope to make things right.
Warm regards,
Joey
Printerpix
I ordered a print for Fathers day
I ordered a print for Fathers day, was easy to do and came withing the stated time. However that's the only good thing about the service I received. The print was horrible, the quality was so poor, looked as if it has been printed on cheap A4 paper by an old office printer, image was stripey the colours were poor.
Try to speak to someone to organise a replacement is non existent, you get emails saying you need to raise a ticket and nothing happens the website is a scam.
All the reply's to the reviews will say is raise a ticket. I would avoid at all costs!!
June 16, 2026
Unprompted review
Reply from Printerpix UK
Dear Matthew,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the disappointing quality of your print and the frustration caused by our customer service process. It’s clear that we did not meet your expectations, especially during a special occasion like Father’s Day, and for that, I sincerely apologize.
We understand how important it is to receive a product that meets your standards, and it’s upsetting to learn that your experience was far from satisfactory. Your comments about our communication and website are also very concerning, and I want to assure you that we take this seriously and are working to improve our service.
To ensure that we can resolve this matter to your satisfaction, I kindly invite you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. This will allow us to follow up with you personally and address your concerns properly.
Once again, I apologize for the inconvenience caused, and I hope we can have the opportunity to make things right.
Best regards,
Joey
Printerpix
Awful customer services
Awful customer services - only a bot with offers to escalate to a human - three tickets raised no contact. Promised3 days turned into a fortnight and quality pretty rubbish. Not trying to unsubscribe from relentless spam
Meaningless reply below - having already raised three tickets I'm not trying again!!
June 9, 2026
Unprompted review
Reply from Printerpix UK
Dear Susan,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you've encountered with our customer service, the delays in resolving your tickets, and the quality of the products you received. I understand how frustrating it must be to feel ignored after raising multiple tickets, and I sincerely apologize for the inconvenience and disappointment this has caused.
Your experience does not reflect the standard of service we aim to provide, and I want to assure you that we take your concerns very seriously. We are committed to improving our processes and ensuring that every customer is treated with the respect and attention they deserve.
To help us resolve this matter and ensure your concerns are addressed properly, I kindly ask you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. This way, we can personally follow up and work towards a satisfactory resolution.
Once again, I apologize for the negative experience and thank you for bringing this to our attention. We hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Thrilled with my photobook despite the problems
I have just received my latest 102 page photobook from Printerpix and I’m thrilled with the finished product despite having a major problem along the way - I had bought a Groupon voucher for the book I was doing but the code would not work. I tried many times then contacted Customer Services, and they have helped to resolve the issues.
June 17, 2026
Unprompted review
Great quality and excellent customer service
Excellent customer service and great quality - a little pricey would be my only quibble.
May 19, 2026
Unprompted review
Horrendous customer service
Ordered a framed photo of my son, but when it arrived the aspect ratio had been changed and the image was squashed.
The preview on the website when I uploaded the photo did not look squashed and gave no warning that the image would be altered as part of the printing process.
Contacted Printerpix about the defective item to be told that their systems are automated and images may be altered to fit the selected product. After pointing out that their systems made no attempt to warn me if this, and after providing them with images of the defective product, they stopped responding to me.
Ultimately had to start a chargeback claim through my bank. Horrendous customer service.
June 3, 2026
Unprompted review
Reply from Printerpix UK
Dear Scott,
Thank you for sharing your feedback. I am truly sorry to hear about the issue with the aspect ratio of your framed photo and the frustration caused by our communication and customer service. I understand how upsetting it must be to receive an item that does not match your expectations, especially when the preview did not indicate that any alterations might be made.
We sincerely apologize for any confusion or inconvenience this has caused. It is certainly not the experience we want our customers to have, and I regret that we fell short in providing clear information about our printing process and system limitations.
To ensure that we can properly address your concerns and work towards a resolution, I kindly invite you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure your issue is properly looked into and resolved to your satisfaction.
Once again, I apologize for the frustration and thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Have not received my order tried to…
Have not received my order tried to raise a ticket keep getting the same unhelpful response no other way of contacting them
ONLY ADVISE I CAN GIVE IS FO NOT USE THEM YOU WILL LOOSE YOUR MONEY
June 22, 2026
Unprompted review
Reply from Printerpix UK
Dear Gail,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you've faced in receiving your order and the frustration caused by our response. I understand how disappointing it must be to feel ignored and to have concerns about not being able to contact us through other means.
Please accept my deepest apologies for the inconvenience and for not meeting your expectations. We genuinely value our customers and regret that your experience has been so negative.
To resolve this matter and ensure your concerns are addressed properly, I kindly ask you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure your issue is thoroughly looked into and resolved to your satisfaction.
Once again, I apologize for the frustration you've experienced. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Excellent product and service great…
Excellent product and service great quality and well packed 😀
June 23, 2026
Unprompted review
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I never write these , but I would give 0 stars if it let me. I placed two orders, one for Father’s Day and one for a birthday present. Both claimed would be delivered on time with an expensive “rush” ( what a joke) delivery. Still waiting for one and just received one meant for Father’s Day now, 6 days too late. Have contacted the company many times and got NO REPLY. Just asked for a refund and somehow I doubt anyone will respond. Ombudsman it is.
June 26, 2026
Unprompted review
Reply from Printerpix UK
Dear Kristi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties and frustrations you have experienced with your orders, especially given the occasions you were celebrating. I understand how upsetting it must be to have your orders arrive late and to feel ignored despite reaching out multiple times.
Please accept my deepest apologies for the inconvenience caused. We deeply regret that we did not meet your expectations and that your experience with our delivery and customer service has been so disappointing.
To ensure that your concerns are properly addressed and to work towards a resolution, I kindly invite you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure your issue is thoroughly looked into and resolved to your satisfaction.
Once again, I sincerely apologize for this situation. Thank you for bringing it to our attention, and we hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Good product
Good product. Took a bit longer to arrive than I expected.
June 24, 2026
Unprompted review
The printing is first class
The printing is first class . I paid a little more to upgrade the texture but it was definitely worth it and value for money.
June 26, 2026
Unprompted review
Easy to produce book using my photo's…
Easy to produce book using my photo's easy to input text good value with voucher, quick quality service
June 24, 2026
Unprompted review
Avoid. Poor quality, poor customer service
I ordered 5 blankets, they came with stickers on and peeling the stickers off pulled out lots of the fluff leaving the design with a patchy area where the sticker was. One was also cut / sewn incorrectly so there was a white line all the way across the blanket. Trying to contact them was a nightmare, had to include 5 images but then the files were too big to submit. They finally agreed to replace only 1 which I was still not happy about, the replacement came in a totally different material / texture. They argued it’s the same I asked twice to escalate to someone else but Albert Knight just kept insisting the people higher up agreed. Kept trying to fob me off with a 70% off code which is an offer they run regularly anyway.. I wouldn’t want to order anything else anyway there are poor quality and even worse customer service.
May 30, 2026
Unprompted review
Reply from Printerpix UK
Dear Consumer,
Thank you for taking the time to share your detailed feedback. I am genuinely sorry to hear about the issues you've encountered with your blankets, the quality concerns, and the difficulties you faced in trying to resolve these matters with us. I understand how disappointing and frustrating it must be to receive products that do not meet your expectations and to feel dismissed despite your efforts to communicate.
Please accept my heartfelt apologies for the inconvenience and dissatisfaction caused. We truly value our customers and regret that your experience has been so negative.
To address your concerns properly and ensure we resolve this matter to your satisfaction, I kindly ask you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to thoroughly review your case and work towards a suitable solution.
Once again, I apologize sincerely for the trouble you've experienced. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Best regards,
Joey
Printerpix
Picture quality & resolution is…
Picture quality & resolution is fantastic. It shipped really quickly too. I was really impressed with the range of designs available & the end product is exactly as shown online. Love this company!
June 19, 2026
Unprompted review
Non existent customer care service
After several weeks of leaving messages about problems in ordering my project, no one has contacted me. They do not have a telephone number, although their customer care centre shows a person on the phone. The only contact is through emails which they do not answer. Also, the Groupon coupon used to start the project has now disappeared, even though within the 3 months to complete, so the price has increased considerably.
June 20, 2026
Unprompted review
Reply from Printerpix UK
Dear Robin,
Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you have faced over the past several weeks regarding your project, and I sincerely apologize for the lack of communication and the frustration it has caused. I understand how important this project is to you, and it is deeply concerning that you have not received the support and response you deserve.
We regret that our communication channels have not met your expectations, and I apologize for the inconvenience caused by the disappearance of the Groupon coupon and the subsequent increase in price. Your concerns are very important to us, and we want to ensure that your matter is addressed thoroughly and to your satisfaction.
To help us better understand and resolve the situation, I kindly ask you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to making sure your concerns are properly handled and that we find a suitable resolution.
Once again, I am very sorry for the trouble and disappointment you have experienced. Thank you for bringing this to our attention. We look forward to hearing from you and assisting you further.
Best regards,
Joey
Printerpix
great quality book & timely delivery
June 25, 2026
Unprompted review
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