Samsung Reviews 

The worst they let google take over their messages and now i dont gwt notication

It's useless at all.

My Samsung Galaxy Tab S10 FE 5G CAN'T make a phone call without a phone.
And caption call doesn't work.
That's why I bought it. I want to use it as a standalone phone.
It's useless at all.

I chatted with Samsung technical support online and they connected to my tablet to check it for 5 hours, at last they said it's carrier's issue.
So I checked it with carrier specialist.

I: Do you restrict making a phone call directly from galaxy tablet s10 fe 5g?
Carrier: No, we do not intentionally restrict calling on the model of your tablet.
I: so why can't make a phone call on it?
Carrier: It's because it doesn’t support direct cellular calling on its own.
Samsung the company designed the tab S10 FE 5G as a tablet, so it doesn’t include full phone-calling capability.

I: Do you restrict caption call?
Carrier: Also, no We do not block or restrict captioncall

I also checked it on Google, and found:
Regional Restrictions: Tablet firmware in North America often disables native voice calling.
5G tablets often lack voice capabilities.

Samsung gives false description

Although the product documentation states support for two SIM cards, the "dual SIM always on" option does not work on the S26. I contacted technical support, but they were unable to resolve the issue. I think galaxy s26 ads, hardware and software are not compatible.
Sebbene la documentazione del prodotto indichi il supporto per due schede SIM, l'opzione "dual SIM always on" non funziona sull'S26. Ho contattato l'assistenza tecnica, ma non sono stati in grado di risolvere il problema.

Unacceptable behaviour and values
It is totally unacceptable for a client to return 2 items in one package, but Samsung to acknowledge to receive only 1 item (of low value in comparison).

Anyway, they will spend days and respond by saying, "...we were unfortunately unable to approve the claim for a lost package."

#Pains.

Samsung shop Torino
The worse welcome of my life

Some of the worst customer service I’ve ever experienced. They don’t even properly respond to the queries in your email and just keep responding with generic responses that read more like a bot than a person. The website is also terrible if you are looking to raise a return so that you can get the shipping label. I’ve been emailing since last week and responses have been unhelpful and painfully slow. I was going to return my new purchase in exchange for the ultra but I think I won’t be buying from them any time soon.

I will never buy a Samsung appliance again.

I purchased a Samsung Series 6 washer/dryer for over €1,000 and it became unusable in under 6 months. During a normal wash, clothes became trapped in the door seal and damaged the machine, leaving us without a working washer as a young family.

What followed was weeks of being bounced back and forth between Samsung and the retailer, with each pointing to the other. Samsung ultimately refused to repair the machine under warranty, claiming the failed door seal is a “consumable part” and not a manufacturing defect, even though the appliance is practically brand new.

For a premium product at this price point, this is completely unacceptable. The product failed far too quickly, and the lack of accountability and willingness to stand behind the product has been incredibly disappointing.

This experience has completely destroyed my confidence in Samsung appliances, and I will not be purchasing Samsung products again.

It’s like we live in the age stone. The phone number on the internet are whatever. For Samsung westfield they connect you to repair, they don’t have a phone there. Then on the store in canary wharf there are options to connect you from bristol to machesteronly not the store in london this number actually should be. Only option is to go in person and waste your time if they don’t have appointments. Well done. An update to phone numbers wouldn’t hurt.

We built our house 2 years ago, and bought all Samsung appliances for the kitchen. Unfortunately, I didn't do my homework on the quality of Samsung.
Every one of the appliances has some part that has broken, or stopped working.

Microwave: door handle broke at around 13 months old

Dishwasher: pop open feature works when it's in the mood, and the rinse dispenser started pouring the rinse agent out of the bottom of the dishwasher, all over the floor at less than 12 months old

Oven: timer stopped working at 2 years old

Refrigerator: ice maker stopped working at 16 months old.

A friend of mine furnished his entire kitchen with Samsung, and said every appliance broke in less than 2 years.

I will never buy another Samsung product again, and I'll warn anyone to remember " buyer beware"

Bought an item through the Galaxy app store but the payment didn't appear to work and no item was received so I bought it again and it worked fine. Found out they had charged me twice but only received the item once. Tried to contact customer support on the website, it took an hour to get through the chatbots questions, only to be cut off, this hapoened twice. Sent a question through the app only to get an email requesting a reply with more information, but that email address didn't allow replies. I tried this 3 times and the AI customer service just kept sending the completely useless emails asking for replys with information already provided. Luckily I paid on PayPal so opened a dispute and got a refund on there. Samsung now seem to have blocked my account and I can't make any more purchases, tried customer services as it says to do on the error message and they won't even respond to me now. Despite being a reputable company, they seem to be unable to follow trading standard laws. I've been a lifelong user of samsung but not anymore, really disappointed with how much effort I've had to put in to a £15 refund.

The worst customer service I have ever had, if I could I would give them 0 stars.
They have no idea how to help or advise you about the problem you are calling and keep transferring you from one line to another and each one says something different.
I spent almost £500 paid in full for a Samsung TV and they were unable to help me with my remote control problem.
Shame on Samsung for such a bad customer service and especially that with such a reputation for a big brand as Samsung you cannot solve a minor problem.

Android 16 update that never stated it was a beta release otherwise I would never have done it.
My main issue is how email addresses and anything with a fullstop inbetween letters or nunbers now shows highlighted and underlined in notes making it a complete nightmare to edit or copy my notes as I used to.

Wish I could leave no stars. I went into the store to look at the Samsung Flip 7 back on Wed 23rd July. The Sales Associate gave me a great deal where I'd get the handset for £649 with a trade in of my current handset. I had to pre order the colour I wanted (the red one) including a £25 deposit was told "it would be in by Friday." I was given a paper receipt only.

Friday rolled around, no message. I went back into the store on the 25th July. I am then told it hasn't arrived yet and they will notify me when it arrives. I asked them to email my receipt as I overheard them offering this to another customer. I'm then told they didn't have my email address (they did as I bought my Fold from them). I gave them my email address, checked it on their screen. I am told it should be in tomorrow. I left. Annoyed.

I call the next day and speak to the most obnoxious young woman who says if I haven't been notified it hasn't arrived. I ask her to kindly check - she puts me on hold and says it isn't there. I ask to speak to a manager and she transfers me to a switchboard. I call back- get her again. This time she terminates the call after I ask to speak to a manager. I call back and the phone isn't answered for 37 minutes, so she clearly unplugged it.

I go back into the store to make a complaint. The Assistant Manager, Wale takes a picture of my sales receipt and informs me, the handset arrived ages ago but they didn't have my email address 😑 lies. And even if they didn't, they couldn't call? Wale refunds the £25 deposit. Then says he can get me a better deal but it's working out more expensive by £200 😅 I have to get to a meeting so tell him I'll have to come back. I ask him to email me with the details of what he's now offering and the resolution into his investigation on what happened with my phone. Till this day I've received nothing from them.

I then went to the Westfield Stratford store on Thursday 21 August to see if they could help and ask for the complaints details. Joss the store manager assures me he will inform Vyonn, the General Manager and follow up with him on Friday as he has a Teams call with him. He also takes a picture of my sales receipt so they can sort out the pricing, as now all the promotions have ended and because Wale refunded the deposit, he's messed that up too. It's now Wed 27 August and I have not received an email, call, text, pigeon carrier, nothing!

Unprofessional, incompetent, unorganised, time consuming and unaccountable now too it appears. I have been using Samsung since Samsung 4 was out and I will happily go to their competitors because the Apple Store would never. Disgusted with this entire experience. Seriously, do better.

I bought a s25 ultra after spending more than 1000 pound on offer. They decided to give free watch misleading first promotion in additional to that phone it's not that fast iphone pro max smash the game for same price

Samsung A36 faulty they meant to arrange at home check with a company they deal with but wrong details sent over and over telling them its S24 so without correct details the repair/checks cant be done i asked samsung to rebook repair/check they sent wrong details again after 45 minutes phone call trying to sort it they seam obsessed with S24 which I don't have and never will, I'll never buy Samsung again, the customer service is horrendous they don't listen to me just go off in their own world I think I'll dump this A36 and buy a different make of phone, I'm getting nowhere with samsung I really give up.

In this company i liked the camara feature and the perfomance of battery. Now i have samsung s24 ultra which is known for its magnification and ai. This phone can also be used for gaming. Games like minecraft etc.

DO NOT BUY FROM THIS COMPANY! I PURCHASED A NINE HUNDRED DOLLAR T V AND WITHIN FIVE MONTHS, THE WI FI MODULE DID NOT WORK. SAMSUNG SENT OUT A TECHNICIAN AND SAID, BECAUSE IT WAS MOUNTED OUTDOORS EVEN THOUGH IT WAS UNDER A COVERED PATIO INSIDE A SEALED BOX THAT IT WAS NOT UNDER WARRANTY. MIND YOU THERE WAS NO PHYSICAL INSPECTION. HE COULD NOT SHOW ME ANY DAMAGE MY LAST OUTDOOR TV WAS ALSO SAMSUNG. LASTED THIRTEEN YEARS, AND IT WASN'T EVEN IN A SEALED BOX. IT WAS JUST UNDER A COVERED PATIO. IF YOU PULL OUT A MODULE AND SHOW ME WATER DAMAGE. I'LL EAT MY WORDS. HE DIDN'T EVEN LOOK AT IT. I'VE BEEN A SAMSUNG LOYALIST FOR THE BETTER PART OF 35 YEARS AND SPENT EASILY $60000 ON. EQUIPMENT FROM THAT COMPANY. THAT ENDS TODAY! IF YOU'RE SMART, YOU WILL SPEND YOUR MONEY ELSEWHERE.

I bought a Galaxy A35 smartphone and a Galaxy Tab A9+ tablet, trusting Samsung's update promises. While Google Pixel users are testing the Android 16 beta, Samsung is focusing on selling the S25 instead of rolling out the One UI 7 update to all users. Complaints on the Samsung Forum and other websites are being ignored. Although updates are not very important to me, I believe a software update could be useful because notifications on both devices are not delivered instantly. I never had such an issue with my iPhone 6s, which I used eight years ago. This problem might lead me to stay away from Samsung or Android-based smartphones altogether. I hope Samsung corrects this mistake soon; otherwise, they will start losing many users, and regretting this mistake will be of no benefit to them.

Samsung Galaxy Buds 2 broke after 11 months of use due to, and this is what the manufacturer told: "being in touch with ear wax and thus it is the users fault". Having used different in-ears for 5 years, this has never happened before. Not only did the product break for being used as intended (inside the ear) they voided the warranty saying it is my fault that I use in-ear buds inside my ear. Absolute garbage service and product.

Products that break down a few month after the end of the legal guarantee. Terrible customer service.