TDC Erhverv A/S Reviews 

WORST COMPANY EVER!!!
BIG BIG SCAM!! DONT DELIVER THE PRODUCT THEY PROMISE - THEY SEND INVOICES FOR 6 MONTHS(!) WITHOUT AGREEMENT - FEE ON FEES- NEVER UNDERSTANDING THE CLIENTS - ONLY SELFISHNESS!

NEVER NEVER NEVER SIGN UP!!!!

My employer started offering internet as a benefit via TDC. Therefore, I decided to sign up. In their first email, TDC promised a minimum download speed of 100 Mbps, which was later revised to 75. They were not able to provide a date for when the technician could visit my place. After hearing horror stories of colleagues left without internet for weeks, I set the cancellation date with my former internet provider to 2 months, at which point TDC scheduled a visit. In the next email, the promised speed was further decreased to 56 Mbps and later to 25. When the technician came, he wanted to install pair bonding (a combination of 2 lines), only to discover that it was not possible. With my previous internet provider, I was getting a very stable 49 Mbps, while with TDC a rather unstable 30. That is a 38% reduction with the very same cable. TDC even tried to gaslight me into believing that this was the best that I could get. Any request to improve my line was declined, and they recommended switching to 5G, which I did, with a different provider!

Its a shame that such old company got the most incredible bad service and super high prices. The costumer service is so unprofessional and amatoresque. They send you same bill several times and they just do that forever...
So dissapointed!!!

I have experienced the 3rd disconnection in the last month. When I called and asked if they can provide some sort of paper, confirming the outage and its reason (something I can present to my employer, customers, etc. - to explain why I had to cancel meetings) I was told by Martin "nothing is bullet-proof" , "things fail" , "we don't have to give you anything like that" - all with a very condescending tone. When I pointed out how ridiculous this is - an ISP that cannot provide a document saying that they're experiencing issues - he just hung up. When I called again - he made everything possible to get me to hang up - he wouldn't answer questions, tell me that I'm unreasonable for asking for explanations, and the sort. When I said that I want the recording of the conversation (i pressed"1" when i called) he said that I am not privy to that recording, for some GDPR reasons. What corporate hellish training has this guy received?? I am NEVER buying TDC ever again.

Horrible customer service. Had to follow up 4 times and didn't get a reply or an official offer for a business set-up. Might still go with them but it's interesting strategy to be the most expensive provider and the least customer facing / 0 care given in trying to reply. Perhaps bigger businesses are the priority.

Either way, save time and use GlobalConnect for slightly cheaper prices, better and faster customer service, and higher eagerness to get us as a client.

I have been TDC/Yousee customer for almost 7 years. Quality of service was acceptable even though internet via TV cable has its own issues.
After almost 5 years of being customer of TDC Erhverv via my company(through Benify) I chose to not buy internet in this model, where customer is floating around between TDC/yousee/benify/Workplace. Because of poor cusotmer service I changed my provider totally.
Even though overally it was a good tax deal to have company phone, moblie phone each year and homenet, I don't recommend this as when there is any issue customer does not have any influence over fixing the issue and the issue could persist for a couple months, like my case, even though it was visible to me that something changed on network side.

It has been almost 1 moth without internet at home because TDC do not schedule a visit to go and fix the fiber cable. Working from home with the phone has been impossible. We need to solve this ASAP. Really bad and unpleasant customer experience.

the worst internet provider in denmark ever, always failing

Moved house and ordered internet connection through my work. Took 8 weeks to install fibre connection then 30 mins before they were due to come and finalise, they moved the date back by another 8 weeks. 4 months to get an internet connection???? Called them spent hours waiting on the phone. Still no internet connection, temporary solution doesn't work and customer service are rude and unhelpful. Will never use this company again.

After we were forced away from Waoo to TDC, we have had outages approximately 2 months og the 12 we have been there.

Lately a move from one address to another has led to 2 weeks with no fiber net so far. They hope to have solved the problem "sometime in January"

If you have other options - use them and stay away from TDC!

I asked for a move of address before the end of October, to start on the new address on November 12th. I am still waiting for internet, which is not clear now when it will work. I talked already to 3 employee and received different answers. I asked for the change saying that I was coming from the fiber and I had one router already, but maybe moving to coaxial was requiring a different router. The first employee said it was fine I could just use the same router. The second employee said that one router was already ordered for me, but I never received anything. He order another one saying it will arrive December 1st. Today I ask for a status and confirmation of the order (I didn't get an email or anything) he says the order is confirmed and will be active from the 3rd of December. I don't know anymore what to believe. Just for the records, 2 out of 3 employee were almost "annoyed" by talking to me and try to help me. I'm sorry that my company paid also this month, with completely no service (and bad customer service).

I should've had Internet since June 8th. Today is June 26th and I have no Internet.

TDC should've come over on two occasions: June 8th and June 15th 2021.
They were never at my address. My neighbours had my keys but no TDC technician was there.
They only ring ONCE from a hidden number. If you are on the shower you just missed their visit and it will cost you 700 dkk.

Fastspeed hasn't even sent a media-converter to me until June 25th. Even if the TDC technician would've visited me he would not have the necessary equipement (media-converter) to do the job.
Fastspeed has taken money from my account TWICE without me having any service provided by them (no Internet).

Their customer service is low. There's one guy named Lucas that tried his best. Still without any succes.

Over all, I am totally unsatisfied with Fastspeed.
After 6 months I will end the contract with them.

Try looking for other Internet Providers.
BAD, BAD, BAD SERVICE from TDC and Fastspeed.

Truly the worst service of any company I have ever interacted with.

Update: I have never received any private messages. I have been charged for installation issues that you caused. Now the situation went to court and we will have to follow suit in there.

I am so sad to see that there are so many bad comments on the services, when in fact we should probably be judging the incompetence of some of their employees!
Yesterday my internet was disconnected out of the blue in the middle fo important conference call and the new one not setup because of the mistake some employees did. IT HAPPENS! Of course at this point I am extremly ticked off and even more so after speaking to 3 different people from TDC/Yousee-not my problem, cannot help!
4th person I spoke with is technician from technical department and this is definitely not his problem to fix, but he did, he went out of his way and made my day. I finally was sent to the shop with the text message from him to pick up a temporary solution that works for 25 days before they fix my home internet.
Kudos to Christian Holdgaard!!!!
TDC/YouSee train your customer service and reward Christian, who is obviously a true leader, who leads company by amazing example!

I was a bit late to pay my last invoice to TDC. As usual the next invoice shows Rykker, Rente, Kompensation gebyr. I queried as this was quite a lot for only few days late. I got a reply very fast form the accounting department that I will be credited the extra charge.
I had to sort out invoices earlier and I got the same service.
So I am quite please to find someone who can take decisions in favor of the customer. (this is not the case with all companies i.e. Ørsted)

In the middle of Copenhagen and the best speed that they offer is 15 mb/s for broadband internet.
I called to start the Internet subscription almost 2 weeks ago and the router still hasn't arrived.
After calling the call center they told me that I can pick the router up from the post office and when I went there, there was no package. After calling them again, TDC told me that they just sent the router and it will still take a few days to arrive.
They are just messing with the customers.

Customer service is an absolute joke, show no care or concern about your problems. You'll never get a straight answer and whats worse is not even a simple apology.
Technicians won't turn up because they simply can't be bothered to work on a Friday, but they won't tell you they're not coming you just have to call and wait on hold for 20 minutes to find out.

Hate everything about this company. Below poor business standards.

perfekt alt er i top

I'm satisfied city the music