Sytner Group Reviews 

Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.

Excellent service and brilliant customer service. keep up the good work and continue to strive to be great. highly recommend.

Great service by Rob Hardwick at BMW Sytner Sales

My 2018 3 Series had a replacement SOS Module/ATM fitted and had subsequently lost its Remote Services functionality. BMW Technical Support provided clear guidance on the steps required to restore it, which I shared in detail with Sytner Solihull via WhatsApp before booking the car in.

The experience initially looked promising, with good communication from my Service contact and the usual offer of additional work and a complimentary wash and vacuum.

Unfortunately, after an hour of diagnostic work, I was sent notes that appeared to disregard the information I had provided. I was subsequently told that, because the vehicle had an aftermarket SOS Module/ATM fitted, reprogramming could not be carried out under BMW protocol.

Had the job card and vehicle history been properly reviewed beforehand, this should have been identified before the car was booked in and the diagnostic work undertaken.

As a result, I incurred £150 for the diagnostic investigation, £25 for a courtesy car, plus the inconvenience of dropping off and collecting the vehicle — costs and inconvenience that I believe could have been completely avoided. And to top it off, my car didn’t appear to have been cleaned either.

Overall, disappointing attention to detail and communication. I’ll be considering an alternative BMW dealership next time.

Everything was done on time. Nice stuff.

From my first visit to your showroom in Preston, I was greeted with a warm “hello “, I immediately felt at ease. I was introduced to Cian (sorry if I got the spelling wrong). Really nice guy, very easy going, not at all pushy and answered all my questions/queries. Eventually purchased my XC40, very happy customer. Shout out to Scott who was also very helpful.

Mercedes Benz Newcastle is welcoming, spotlessly clean, organised and efficiently run. From check in to payment Mercedes staff kept me informed of my cars progress. I was offered complimentary coffee tea or soft drink and biscuits. The lounge area is comfortable with a view of the showroom cars and the Tyne valley. Staff are kind, approachable and helpful. Positive experience all round.

I was lucky enough to deal with Ellie throughout my experience with Porsche Leicester who was absolutely brilliant. She looked after my interests without being pushy but was really thorough and so personable. I'd recommend her to anyone looking to purchase and couldn't praise her enough. Hoping to do business with her in the future!

Professional and welcoming.
Harry really helped us through the journey of buying the car

I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowledgable and looked after the administration. He provided a good service.

Fantastic experience every time go to Leeds Audi service department from Becky/Alex meeting you initially who deal with you in a professional, friendly manner to the constant updates, the car always available at agreed time then post visit call from Becky. Always a pleasure.

It took a long time. I preferred it when we were taken to and from Newcastle

Can’t complain about anything,1st class

Absolutely fantastic experience with BMW Chigwell! A huge thank you to Asif Siddiqui and Edgars Ivkos for their outstanding customer service from start to finish.

They went above and beyond to help me get the exact 1 Series BMW I wanted, securing it at a great price with an excellent finance option that worked perfectly for me. The whole process was smooth, professional and stress-free, and I genuinely felt well looked after throughout.

Asif and Edgars were knowledgeable, friendly, transparent and always happy to help with any questions. Nothing felt rushed or pressured — just excellent service focused on getting me the right car and the right deal.

I couldn’t be happier with my new BMW 1 Series or the service I received. 10/10 experience and I would highly recommend BMW Chigwell, especially Asif and Edgars, to anyone looking for their next BMW! 👏🚗

One member of your staff, Paul Cartwright, was incredibly helpful in providing a quotation, dealing with my not so efficient Insurance Company and managing to source the exact same stripes on my car bonnet even after they’d been discontinued.

Great , sometimes u come across upselling, it would be nice if they are necessary

Excellent service, fitted me in without an appointment. Changed my left front tyre, as had long journey to Newcastle the following day.All members of staff, are informative, very helpful and friendly.

not great as previously not attentive nor car was cleaned to basic standards oil marks steering wheel dirty marks and marks of dirt everywhere?

did not check tyre pressure on service and show me what was replaced either?

Liam and Louis were brilliant from start to finish, outstanding knowledge and very helpful!

All good, no issues