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CeX/WeBuy - United Kingdom Reviews 514,996

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 37,072 reviews, reviewers had a great experience with this company. Customers frequently highlight the fast shipping and efficient delivery services, with many items arriving promptly and well-packaged. The service, both online and in-store, is often praised for being great, with helpful staff and easy ordering processes. Many people are satisfied with the condition of the products, finding them to be as described and in good working order, often exceeding expectations. However, some people were dissatisfied with product descriptions, noting a lack of detail regarding item condition, accessories, or specific functionalities, leading to unexpected issues like missing chargers or locked devices. There were also occasional complaints about receiving incorrect items, damaged goods, or faulty products, and a few reviewers mentioned poor customer service experiences when trying to resolve these issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be ambiguous, with some reporting items in pristine or excellent condition,... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Order

Customers had ambiguous experiences with order processes, with some finding ordering online easy, painless,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought an arcade style joystick online from CeX. It arrived in good time and overall I'm satisfied as I paid a good bit under new RRP for the item. One comment I would make is that this particular... See more

Rated 4 out of 5 stars

I bought a camera lens which arrived on time and in good condition. Unfortunately I had ordered the wrong fitting and had to return the lens. The returns process at Cwmbran was very good, the only min... See more

Rated 4 out of 5 stars

Incorrect item delivered. I ordered two different memory modules and one was wrong on delivery. Very fast reponse from CEX. But no responses to my follow up emails! The wrong item is worth less than t... See more

Rated 4 out of 5 stars

Great service once at the shop. Wasn't possible to contact shop before arriving which would have been helpful, as collection time was only 2 days and it would have been useful to collect item at the... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Computer and Accessories Store
  4. Gaming service Provider
  5. Movie Rental Store

Written by the company

CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

515K reviews

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Rated 5 out of 5 stars

Great Service

The staff was very friendly and helpful with my recent return after using the 14 day trial period, they refunded my original purchase price as promised I was well happy with there Great Service.

May 30, 2026
Rated 5 out of 5 stars

I purchased an aus rtx 2060 super from…

I purchased an aus rtx 2060 super from them and it h never missed a beat. It arrived clean and very functional and now i am upgrading i have spent over £1000 with the and am pretty sure ive done the right thing in putting my trust in them. Also Charlie Brooker is one of the founders of cex and i like to imagine he could see a future where us tech peasants were trawling through tech bins whilst the tech super rich tried to ring fence all computational power for themselves and rent it back to us.

December 26, 2025
Rated 5 out of 5 stars

Wii u cex

Really fast shipping I love wii u so fun I even got a free wii remote I love cex

May 31, 2026
Rated 5 out of 5 stars

My go to store if I’m wanting second…

My go to store if I’m wanting second hand blu rays or PS5 games. Always a huge selection to choose from and the older titles are very good value. The newer stuff can be a bit expensive though. Click and collect is great as well, if I don’t want to spend too long out and about.

May 30, 2026

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