Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more
We have always cherished the exemplary service QCS have always provided us right from the start. We are in our 4th year with them and it's been a fantastic journey so far. Keep up the Great work... See more
Danielle was swift, warm and professional in her communication with me regarding an issue on the platform. The issue was resolved in no time at all and the affected staff member was able to regain usu... See more
Company details
About Quality Compliance Systems Limited
Written by the company
At QCS, our mission is to support health and social care providers in delivering exceptional care.
We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.
We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.
Contact info
6-9, The Square, Stockley Park, Hayes, Uxbridge , UB11 1FW, Uxbridge, United Kingdom
- 0333 405 3333
- info@qcs.co.uk
- qcs.co.uk
Save up to £1500
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Quick response and a detailed step by…
Quick response and a detailed step by step (with pictures which helps me immensely) instructions.
Sorted the problem immediately and gave me more confidence on the system
July 30, 2026
Very quick and helpful
July 30, 2026
Carebeans Onboarding Session
I am extremely happy with the support I got during a Teams video call on 28,07. 2026 by one of the QCS employees. It was an onboarding session where I needed to understand some functions of Carebeans at an Administrator level. The employee took me through with some best and clear explanations and showing a lot of patience to some of my seemingly "silly questions". She promised to send me some guides and she has fulfilled the promise. Speaking with and listening to her helped me get exactly what I was looking for. Thank you for such an experience.
July 28, 2026
Unprompted review
I have gained extensive experience and…
I have gained extensive experience and developed my skills significantly in my workplace due to the company’s policy of providing continuous training and development opportunities for its employees
July 26, 2026
Unprompted review
Very knowledgeable support personnel
Very knowledgeable support personnel. A bit of wait to answer phone but do appreciate that there is a call back service on offer. I am still learning how to use QCS but I do feel that the support is there.
July 22, 2026
It’s does not work properly.
It’s does not work properly.
I have sent messages about the problems.
July 2, 2026
Reply from Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We take comments like yours seriously and have reviewed the concerns you've raised. Based on our review, we have not identified any underlying system issues, but we appreciate that using the system should feel straightforward and we understand how frustrating it can be when something doesn’t work as expected.
A member of our team will be reaching out to you personally to discuss your experience further and provide any support needed.
Thank you again for taking the time to share your feedback.
Kind regards
Becky Foreman
Customer Support Team Leader
Help with a QCS issue
I was very happy with both the response time and assistance that was provided today by QCS. They were good at showing you the process I needed to take to solve the problem
July 9, 2026
Amazing support
Amazing support from Maddie, quick response, very helpful and patient throughout the issue.
July 7, 2026
Avoid people with nasty cancellation tactics.
My contract is due to be renewed on the 30th July 2026 for my company.I gave my cancellation e mail to them and are due to begin with a new provider on the 1st August. They have called me none stop, then tried to automatically renew me, then I needed to print off a form for a back to work only to find my account has stopped me from printing off documents from the system I may need to use before the end of my paid subscription.Avoid these very nasty tactics.
July 6, 2026
Unprompted review
Reply from Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We take comments like yours seriously and have reviewed the concerns you've raised. We're also using your feedback to help us improve our processes and customer experience.
A member of our Retentions Team will be reaching out to you personally to discuss your experience further and address any remaining concerns.
Thank you again for taking the time to share your feedback.
Many thanks,
Kate Lockley
Customer Operations Manager
Chris was amazing
Christopher Beavis was amazing, he was patient and understanding. I learned alot and feel like I can always get help and support whenever I need it. Thank you Chris
July 3, 2026
Easy to use
Easy to use, huge help with workplace compliance and response team for any help are really fast and efficient.
July 3, 2026
Policies can be hard to find.
Sometimes it can be difficult to find polices and procedures because precise wording needs to be used which isn't always obvious (e.g. 'Incident Response Policy'). However, when I emailed for help I got a quick response with what I was looking for attached.
July 2, 2026
Reply from Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to leave us a review and share your feedback.
We're pleased to hear that our Support Team was able to respond quickly and provide the information you needed.
We really appreciate you highlighting your experience when searching for policies and procedures. Customer feedback like this is invaluable in helping us continue to improve our products.
We've shared your comments with our Product Team, and one of our Product Managers will be in touch to better understand your experience and explore how we can make finding information even easier.
Thank you again for taking the time to help us improve.
Kate Lockley
Customer Operations Manager
Based on my experience I would not recomend QCS
I recently set up an account with QCS primarily to generate compliance policies for my CQC registration application. Upon receiving the documents, I discovered that all policies had been generated using an incorrect company name — not my own.
Whilst QCS did rectify the issue once it was reported, the explanation given was simply an "unexpected system error." What was not acknowledged was the significant amount of time I spent manually correcting the company name across every single compliance policy — a time-consuming and frustrating process that should never have fallen to me as the customer.
An apology was received, however no offer of reimbursement or compensation for my time was made, which I found disappointing given the scale of the inconvenience caused.
For businesses relying on these documents for regulatory applications, accuracy is not optional — it is essential. I would not recommend QCS based on my experience.
July 3, 2026
Unprompted review
Reply from Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to share your feedback. We're genuinely sorry that your onboarding experience didn't meet the standard we aim to provide.
Following a request to update your company name after your account had been created, a system issue prevented that change from being reflected correctly on your policy documents. Whilst we were able to resolve this promptly once it was reported, we fully appreciate the frustration and inconvenience this caused, particularly when you were working towards your CQC registration.
We've since investigated the root cause and raised a development fix to prevent this from happening again.
We appreciate your feedback, as it helps us improve both our product and our processes. If you're open to discussing your experience further, we'd be pleased to speak with you directly and ensure any remaining concerns are addressed.
Many thanks,
Kate Lockley
Customer Operations Manager
I have used QCS while managing several…
I have used QCS while managing several care homes. The ability to have regularly update and expert policies, with additional resources is key for staff development and for the safety of the residents. We use the audit platform to monitor and review our governance of the homes. I have found the responsiveness of the customer support team excellent.
July 2, 2026
The wait for the answer was short.
The wait for the answer was short.
The telephone wait was not long and the CSA was very patient, knowledgeable and thorough.
All together a pleasant experience.
Legacy Domain Ltd
June 30, 2026
We have always cherished the exemplary…
We have always cherished the exemplary service QCS have always provided us right from the start. We are in our 4th year with them and it's been a fantastic journey so far.
Keep up the Great work team your timely support means a lot.
Bh residential care home ltd
June 26, 2026
Really quick service and friendly…
Really quick service and friendly helpful staff member who was happy to assist straight away.
June 18, 2026
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