Highly recommend left cabin bag in Nerja Spain I looked at other companies to get it back to Dublin and found them hard to navigate they were looking for tax numbers and had to be wrapped up a certain... See more
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Review summary
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Reviews shaping this summary
Wish I had known sooner!!! Amazingly simple, clear and fast service. Have used twice to have clothing sent ahead of time to USA. Reduces extra suitcase charge (costs around the same price) but I ge... See more
What an amazing service ! Suitcase collected on Tuesday and was safely delivered to Paisley Scotland next day ! Highly recommended so much easier than struggling with the case on the train with ch... See more
Wonderful experience from start to finish would highly recommend this service. My daughter came home from Australia to get married and on her return to Australia had too much to take back so we foun... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great service from booking online…
Great service from booking online through to receiving/sending bags....Great price too
August 1, 2026
Missed collection, no notification, account blocked after I mentioned my bank
Booked a collection with My Baggage, scheduled for Monday 27 July. Nobody arrived, and I received no notification whatsoever that the collection had failed. I had taken time off work to be available. I had to contact My Baggage myself the following day to find out what had happened and arrange a replacement collection.
When I complained, I was told collections are not guaranteed and that they rely on customers noticing and reporting failed collections themselves, as they do not proactively monitor them. No refund or goodwill gesture was offered, and I was told their position was final.
I then told them I would be raising the matter with my bank. My account was blocked. When I asked why, I was told in writing that this was because I had confirmed I would be initiating a chargeback, under a term stating that doing so voids any claim for refund or compensation and results in a permanent block.
The item was eventually collected and delivered. My issue is not that a collection failed — that can happen. It is that there was no communication when it did, no accountability afterwards, and that raising the matter with my bank resulted in my account being blocked.
July 27, 2026
Unprompted review
Reply from My Baggage
Hi Ryan, thank you for your review and for using My Baggage.
We're sorry to hear your first collection didn't go ahead as scheduled. Failed collections are rare as it is always in the driver's best interest to collect on the first attempt. As soon as you contacted us, our team rebooked the collection free of charge, and this was completed the following day at 12:09PM.
Your shipment was then delivered safely and within the original estimated delivery dates, we do apologise for any inconvenience caused.
Our team did investigate your complaint in full however as the service was delivered and your items being safely delivered on time, no refund was possible in this instance.
You confirmed with our team that you disagreed with this and that you had initiated a full chargeback despite the service being delivered in full. When a chargeback is raised, this will result in your account being blocked and is a similar position that almost every company will adopt when there is a dispute raised regarding payment. That term is published and formed part of the agreement at booking, and it was applied on that basis. We confirmed at the time that we would respond to any chargeback through the proper process with our supporting evidence.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
Great Service from start to finish.
Great Service from start to finish.
I will 100% recommend
Thank you very much
August 2, 2026
Additional Surcharge
2nd time using MyBaggage. Very reliable. Baggage received few days before expected. The only slight issue I have is the additional travel fuel surcharge and demand surcharge in which I think is not from them but from the delivering company. If I knew it beforehand I might think twice as I have already packed the item. Additional £67 is still a lot of money. And paid another £21 for the customs charge. But definitely will use it again everytime I am overseas and TRIPLE check the additional surcharge.
August 1, 2026
However DHL tools longer to drop my…
However DHL tools longer to drop my suitcase of at the hotel in Germany, the support of Mybagage is excellent.
August 1, 2026
Very efficient
Very efficient, pick up and delivery on time, exactly when scheduled.
Online app worked great.
July 27, 2026
Expectation vs Reality
The truth is, they give you an estimate on the website, but the final price ends up being different. Not to mention that you have to call DHL to let them know to come pick up the suitcase. I had to call them 3 times, it should be much less complicated.
July 31, 2026
Delivered quicker than expected.
July 31, 2026
A brand new suitcase demaged…
A brand new suitcase was heavily damaged, but arrived fast at the destination.
July 31, 2026
Unprompted review
Reply from My Baggage
Hi Fernando, thank you for your review and for using My Baggage.
We're sorry to hear your suitcase was damaged during transit. All shipments travel through large automated courier networks, much like the baggage handling systems at an airport. Whilst it is rare for damage to take place to any item, scuffing or denting can happen along the way.
We are a little disappointed to see a negative review posted while you are in active contact with our team, who have been assisting you throughout. When you first got in touch, we reviewed your photograph and provided our Damaged Packaging form so the matter could be assessed for you. We can see this hasn't been returned to us yet, so if you would still like it looked into, please submit this and our team will follow up by email.
We're pleased your contents arrived safely and within the estimated transit time, with your belongings intact.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
Really great service!
Very clear instructions and kind service. The baggages arrived on time and saved me a lot of trouble of carrying it all on long train rides.
Will definitely use again!
July 27, 2026
Good service for a good price
My move to another country was made easier and cheaper. The boxes came on time and everything was good.
August 15, 2025
We shipped luggage to Panama
We shipped luggage to Panama. The prep work was easy and everything was great until it arrived in Panama. There we found out customs forms were not translated into Spanish (which we assumed they would do) and our passport/ Residency docs needed to be notarized to avoid import tariffs. Once these issue were identified, MyBaggage support dropped us like a hot rock and we had to work with DHL directly. And DHL informed us, they would have informed us of the customs issues if we booked directly with them. As a result bag delivery was delayed AND we have to pay storage fees because of the delay. Do yourself a favor, work with shippers directly avoid this service. Waste of time and money.
[Response to MyBaggage] It is understood customs is a function of the government entity, but it is expected MyBaggage would prepare the shipment to the best of their ability. In this case, the basic task of translating the customs forms to Spanish was not performed. Nor was a basic check list of items necessary for a timely delivery. In fact the support team had no idea why the delivery was delayed. I had contact DHL directly for the steps I needed to complete to fulfill delivery.
July 26, 2026
Unprompted review
Reply from My Baggage
Hi JD, thank you for your review and for using My Baggage.
We're sorry to hear your shipment to Panama has been held during customs clearance. Customs is a government authority and can request any documentation it requires before releasing a shipment, which can include translated forms or notarised identity and residency documents.
These requirements are set by customs itself rather than by My Baggage or the courier, and they are applied on a case by case basis. Delays are rare where the requests are complied with promptly.
We would also gently correct the suggestion that we stepped away once the issue arose. Our team remained in contact with you throughout and has continued to assist while the clearance queries are resolved, and we're sorry it did not feel that way at the time.
Please do get back in touch with our team so we can review the storage charges and keep pressing for the release of your items.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
Luggage tracked
Luggage tracked, returned in great condition. One star off bc the luggage was simply left at the door, instead of being asked to sign for it.
July 30, 2026
Be generous with time frames
I understand that delays are not always possible to avoid. However allow some extra time to avoid disappointment. I dont think my bags ever arrived when it was planned. This time it took nearly two weeks from Italy to Ireland. I would also be keen to send multiple items at one time however it is not currently an option. On the plus side you are always lovely to deal with and I will continue to use your service.
July 30, 2026
Everything from pick up to delivery was…
Everything from pick up to delivery was so smooth
July 30, 2026
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