UNIGgardin Reviews 

We followed the recommended measuring instructions. Unfortunately, the blind fabric does not cover the full width of the window, allowing light to enter around the edges of the blind.

I measured meticulously following the instructions on the website but in the end the curtain should have been 1.5-2cm wider to fit perfectly.

Great products! Fast shipping and easy to install

Highly satisfied with the product and the customer service.

Got what I asked for.....

Is was wonderful

We had a really good service - From the first phase of finding the suitable curtains and next step to assemble and sitting up the curtains. I would recommend everyone to use their service, which also includes a fair price.

Easy to use, fits perfect and good prices

I purchased motorized roller blinds. Measuring guide was helpful, and the product fit well when it arrived.

I sent an email immediately after ordering asking a question and never received a reply, which was disappointing.

When the blinds arrived they came with a single sheet of instructions for installation.

No instructions were included for the set up and programming of the blind’s functions and remote control. Those were found on a third party website and were vague at best.

After that initial frustration, I was able to work out the setup and am pleased with the product.

The curtain was well-made. Fantastic customer service from Lotten! Thank you. 🙌

Delivery on time and with the expected quality.

We got good help from Customer Service which made the ordering easy.

We have received very bad quality products and we were promised new blinds but we haven't received them in 2 weeks now......

Super service

Highly recommended.
High quality products.
Highly responsive and efficient customer service. Quick solved order.

Our experience with Unigardin started well. We had someone come over to take the measures and we picked the Premium version of lamelgardiner, where the weights at the bottom are sealed in with no interconnecting chains. Fast forward to two weeks later when our blinds were delivered and that's when the nightmare started.

Two of the four lamelgardiner sets were wrong. One set was too long and the other one had the wrong setup on the rod. We called customer service and we agreed on replacement lamelgardiner and a new rod to be sent to us. After two weeks, we received our replacement rod. This time, it had the correct setup, but was too short, so once again had to call customer service to get another rod. One week later, we finally received the correct rod. Up until this point, customer service had been good, but things deteriorated rapidly as their errors continued.

The replacement lamelgardiner were delivered after one month of me reporting the issue. Apparently, there was a delay with the fabric, which I can understand. To my surprise, upon opening the package, I realized that I had been sent a different version of lamelgardiner, the more basic ones, with weights that are removable and chains. I once again reached out to customer service, who “kindly” informed me that I should “use the existing bottom weights for the new slats”. I had to explain to customer service that I could not do that, because my existing weights were sealed in and could not be removed without a lot of work from my side. I certainly didn’t pay close to 10k DKK to do their work. After this, customer service had the audacity to try to blame their error, the fourth one, on me not reordering the right product. I was never involved this process, which was actually done by customer service. One would expect that when a replacement product is ordered, customer service would check to make sure the reorder is made to the correct specifications. We finally got the right blinds this week, more than two months and a half since we placed our initial order.

Given the time I have spent talking to customer service, installing the curtains and throwing out the incorrect products that were delivered, I requested customer service to provide some sort of additional compensation. They plainly ignored my message.

I will say that the quality of the blinds is nice, but the customer service and whole experience was beyond disappointing.

I am super happy with my new blinds!
The product was packed perfectly, so even if the box was a bit damaged from the transport, the product inside was intact. The installation was a bit tricky, I would recommend uniggardin to re-think the pictures in the user's manual; however, the customer support was extremely helpful and they guided me online to watch a video, which answered my questions about installing it.
The blinds work as they should, I like them, I like the color and the quality.
I also like that the measurement was exactly as I told them to be, down to the millimeter, which shows how professional they are. The only thing I can't say at the moment is how the blinds will pass the test of time.