LV home insurance renewal dropped through letter box and was gobsmacked at what they were asking for, never claimed and not in rough area. Tried a quote from the AA for exactly the same home and cont... See more
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Review summary
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Had a quote from my current car insurance company, more expensive than last year! Have been insured with AA before and went online to get a quote. Very straight forward, easy to navigate, took no ti... See more
I was struggling to get our brand new car insured (DVLA and insurance systems are usually not 'in sync'). But the AA were able to sort the insurance 'manually' at a really competitive price. The agent... See more
All done online - the process was simple and the site was logical and straightforward. Whilst there were cheaper prices online, once you studied the terms it was obvious that the cover offered by the... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
47K reviews
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Easy transaction process and ok quote
Easy transaction process. Quoted price acceptably reasonable.
Current insurer had hiked price 16% which was unacceptable.
September 12, 2026
Great value for money
Very informative from the off, good price and very simple to order and pay.
September 12, 2026
Very Poor
Very Poor! Not helpful at all. Very poor Customer service.I change from Hastings to AA.
???????
September 8, 2026
answered the phone promptly and agent…
answered the phone promptly and agent was professional
September 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Competitive price
Provided a good competitive price overall. Very good reviews. Comprehensive service covering all the details with a good explanation.
September 10, 2026
Reply from The AA Insurance
We are so pleased to hear that you found our pricing competitive and our service comprehensive. Thank you for your wonderful feedback!
Great options, Great prices
Each product level offers great cover and allows folks to make choices based on what they need rather than just what can take and the prices are great.
My vehicle had only just been registered by the dealrship, so was not showing up on the DVLA database so had to call in to complete the policy sign-up.
The person I spoke with was easy to understand and was knowledgeable and very helpful. polite and friendly, and we got the policy sign-up completed with no fuss.
Overall, I am very happy with The AA, their policy cover suits my vehicle and myself, the telephone contact was painless and the price was incredibly competitive.
September 10, 2026
The easy to use site
The easy to use site, answered what was asked without any ambiguity.
September 12, 2026
The price was good and the website was…
The price was good and the website was easy to use.
August 10, 2026
Went on to Go Compare sight and AA was…
Went on to Go Compare sight and AA was top of the list. Price was nearest to what we were paying previously and was quite straightforward to set up new policy.
September 12, 2026
The price I was quoted was very…
The price I was quoted was very competitive, The young man Steve I spoke to on the phone was extremely polite and helpful and took his time to make sure I understood everything. Very good service.
September 12, 2026
Reply from The AA Insurance
We're so pleased to hear that our colleague was able to assist you so effectively. Thank you for taking the time to share your positive experience!
Easy to use and very reasonable priced
September 12, 2026
Very good customer service and quick…
Very good customer service and quick resolution.
September 12, 2026
Everything was very straightforward
Everything was very straightforward. Explanation was given every step of the way and cover was immediate.
September 12, 2026
Great price easy to understand and quick
September 12, 2026
The price was right on both car and…
The price was right on both car and home insurances
September 10, 2026
Reply from The AA Insurance
We're glad to hear you found our pricing for both car and home insurance to be satisfactory. We appreciate your feedback.
The forms were easy to complete
The forms were easy to complete. The price was acceptable and the cover was what we needed.
September 11, 2026
Reply from The AA Insurance
We're so pleased to hear that you found our forms easy to complete and that our pricing and cover met your needs. Thank you for your positive feedback!
Easy to navigate site
September 11, 2026
Happy customer
Operator was good listened to my requests gave straight answers and polite , I’m happy with the experience 😀👍
September 9, 2026
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