Acronis Reviews 

3,395
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 572 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional technical support team for being exceptionally patient and knowledgeable, successfully resolving complex technical issues during remote assistance sessions. People regularly note that the backup and restore software is powerful, reliable, and helps keep valuable data safe without experiencing unnecessary installation hassles. However, some customers also noted persistent problems with cloud service access and mobile backups failing entirely to work properly from the start. Others expressed frustration regarding recent software updates causing unexpected crashes or changes to yearly subscription requirements that affect older purchased licenses.

What people talk about most

Customer service

Users describe positive interactions with customer_service, consistently praising the rapid and knowledgeable... See more

Staff

Customers had positive experiences with staff, highlighting that support agents are extremely knowledgeable,... See more

Product

Reviewers highlight ambiguous aspects of product, with many long-term users praising it as a safe and... See more

Service

People report positive experiences with service, highlighting prompt and helpful support from knowledgeable... See more

User experience

Reviewers mention ambiguous feedback about user experience, highlighting both positive and negative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Acronis for over 10 years without a problem. The backup and security it gives me is sophisticated yet easy to use. The first contact for a support query was dealt with swiftly and a... See more

Rated 5 out of 5 stars

Mitral Sharma took control of my computer and helped me make the necessary changes that caused me confusion. He explained the options to me and guided me thorough the choices. He was very helpful.

Rated 5 out of 5 stars

Ram had it squared away in short order and the backup he set up ran perfectly. He told me there was a bug in the latest build which deleted a number on menu options. No cover-up, just out and admitted... See more

Rated 5 out of 5 stars

I had an issue updating to the latest release of the software but I was able to talk to a person and even have a Teams meeting where we were able to sort the problem. Make a pleasant change to act... See more


Company details

  1. Software Company
  2. Computer Security Service

About Acronis

Written by the company

At Acronis, we believe the data, applications, systems, and productivity of every organization should be protected against loss, theft, and downtime — whether it’s caused by cyberattacks, hardware, hardware failure, natural disaster, or human error. From MSPs supporting clients to enterprises serving global users to organizations handling sensitive data, we lower risks, improve productivity, and ensure your organization is #CyberFit.

Acronis True Image (formerly Acronis Cyber Protect Home Office)

With Acronis, you can completely protect your home and home office environment with one simple tool. Designed for today’s digital world, Acronis True Image is the most reliable, efficient, and easy way to protect and manage your computers, mobile devices, and personal digital identity. Acronis True Image delivers fast secure backup & painless recovery, AI-based security, remote management, Identity Protection* and cyber insurance*. Acronis True Image: reliable and fast secure backup with all round protection, including your identity, for your digital life.

Acronis is majorly-owned by EQT.

Backup, disk cloning, cyber protection and privacy tools that enable security for home users

Written by the company

The most reliable cyber protection software on the market
Be protected from the unexpected. The complete cybersecurity protection you need with an easy-to-use and reliable solution against data loss, cyberattacks, and identity theft* (*available in the U.S. for Advanced and Premium subscriptions).

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(3,395)

743 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional support

Exceptional support. Issue resolved immediately. Love the product, especially active ransomware & malware protection.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Acronis for over 10…

I have been using Acronis for over 10 years without a problem. The backup and security it gives me is sophisticated yet easy to use.
The first contact for a support query was dealt with swiftly and accurately by the operative. In addition their AI bot gave detailed and swift technical responses which helped me isolate the problem.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Solving Problems

Support team set up Remote Assistance on my computer. Their team member was polite, helpful, and knowledgeable.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

These guys are super

These guys are super. Software is outrageously easy to use, and it’s very reliable, without any problems. The support is even better, every time I’ve called, I’ve got an extremely knowledgeable person, who goes right to the problem and doesn’t waste any time, and is always accommodating. I love being a customer of this company. I highly recommend them and their product. Just plain professionals!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Acronis Support to the Rescue...Again!

As usual, another great outcome from the Acronis support team. A solid reliable company with solid experienced staff who know what they are doing and can normally pin point the causes quickly. Thanks Acronis. A small price to pay for many years of safety.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great SErvice

Mahalakshmi M was knowledgeable and understood my issue. She was able to diagnose the problem and fix it in a realtively short period of time.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Problem solved

Had a problem. Said they would fix it. They fixed it within the time frame they said they would. Through the years this program has saved my ass more than once. Full support. CE SMITH

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Support from real people

The first level support via chatbot offered to involve second level and made that contact. The person taking care of my problem soved it. And the next day, another person checked if everything has worked out well. Outstanding.

August 5, 2026
Unprompted review

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