Auto Europe France Reviews 

I am writing this review regarding my son's rental through Auto Europe réf 342597245
At the Surprice rent car desk in Sarenda , the SurPrice agent refused his payment card under the classic pretext that it was a "debit card", refusing to even try it in the machine. My son offered to pay the deposit in cash, but he refused. He was forced to pay an extra €320 for local insurance on the spot, or he wouldn't get the car.
This is a not honest practice to extort money from young tourists. This is not legal . I expect Auto Europe to investigate this partner and provide a refund. Avoid SurPrice Sarenda!

Inexistant customer service. I was renting a car for a funeral service near Nantes in France and Auto Europe could not be contacted when the funeral was moved by 24 hours. They have no telephone number that you can call and they did not respond to the messages sent via their own website 48 and 24 hours before my initial reservation. It’s in difficult moments like this that you really want to feel supported and they just took my money and cancelled my car and never replied to my messages or contacted me. ABSOLUTELY DISGRATEFUL & DISGUSTING 🤮.

Terrible experience. Rented a car in France with Full Protection insurance through AutoEurope and cannot submit a claim. The customer service phone numbers are all fake. My booking isn't appearing on my account so i can't submit a claim from there either. I wish i had read those reviews before booking. This company is a total scam for customer service.

If you have a claim, reading the fine prints you realize they ask for Police reports. The Police cannot make a report if there was no accident involving an identified third party. That's how they trick you.

🚗 Excellent experience with AutoEurope!

I am a regular customer of AutoEurope, and I wanted to share my long-term experience. I have been booking with them every summer for over 8 years, and I have never had a single issue.

Each rental has always gone smoothly from start to finish. The booking process is simple, the prices are very competitive, and the vehicles are always as described, clean, and reliable.

What I particularly appreciate is how responsive and accessible their customer service is whenever I need assistance. It gives real peace of mind when traveling.

Overall, it’s a consistently reliable and hassle-free service, with excellent rates year after year. That level of consistency is rare in the car rental industry.

👍 Trusted long-term customer
👍 No issues in over 8 years
👍 Smooth rentals every summer
👍 Responsive and accessible support
👍 Excellent value for money

I will definitely continue booking with AutoEurope for my future trips!

I booked a car through auto-europe.fr (reservation n°158596771) with a clear written guarantee on my voucher that the rate included “all mandatory charges.”

However, at the Goldcar counter I was forced to pay an additional “mandatory airport surcharge” in order to pick up the car. This fee was never mentioned by Auto Europe, and the voucher explicitly stated that all mandatory fees were already included.

For me, this is a misleading and unfair practice: Auto Europe advertises a “fully inclusive” price, but in reality their partner adds hidden costs at the desk.

I have requested a refund and reported the issue to consumer protection authorities.

⚠️ I strongly advise against booking with Auto Europe: lack of transparency, unreliable information, and cooperation with rental companies that impose abusive surcharges.

Customer service is dreadful

Agents are unwilling to help, and extremely passive aggressive.

I was charged multiple times for same reservation, they do not respond to emails. Customer service only open 3 limited days per week. If you get hold of an agent they refuse to help.

DO NOT BOOK WITH AUTOEUROPE.

🇬🇧 English Review
Avoid Auto Europe – Hidden Terms and No Customer Support

I booked a rental car through Auto Europe’s website for pickup on July 24th, but when I arrived at the car rental company I had selected via their platform, the agent refused to give me the car. The reason? I was asked to show my flight boarding pass, and once I did, the agent said I could not receive the car because I had landed more than 24 hours prior – I had arrived on July 10th.

This condition was never mentioned during the booking process on Auto Europe’s website. I booked the car starting from July 24th because that’s when I needed it – there was no indication that I had to land within 24 hours of that pickup date.

When I contacted Auto Europe, they were completely unhelpful. I was told that my rental was void, I had lost the €2,100 I paid, and I needed to make a new booking.

Only after completing the booking and receiving the voucher did I see – in fine print – that there was a condition requiring me to land within 24 hours of the pickup date. This is completely unacceptable. Important conditions like this must be clearly presented before payment, not buried in post-booking documents.

This experience was extremely disappointing, and I strongly urge others to stay away from Auto Europe. Their lack of transparency and refusal to assist in resolving the issue cost me a significant amount of money and time.

🇫🇷 Avis en français
À éviter – Conditions cachées et service client inexistant

J’ai réservé une voiture de location via le site d’Auto Europe pour un retrait le 24 juillet. Pourtant, lorsque je me suis rendu à l’agence de location sélectionnée via leur plateforme, l’agent a refusé de me remettre la voiture. Motif : il m’a demandé ma carte d’embarquement, et après l’avoir vue, il m’a dit qu’il ne pouvait pas me remettre la voiture car j’avais atterri plus de 24 heures auparavant – en l’occurrence, le 10 juillet.

Cette condition n’était jamais mentionnée lors de la réservation sur le site d’Auto Europe. J’ai choisi le 24 juillet car c’est à partir de cette date que j’avais besoin de la voiture – il n’y avait aucune indication que je devais arriver dans les 24 heures précédant le retrait.

Lorsque j’ai contacté Auto Europe, leur réponse a été totalement inutile : on m’a simplement dit que ma réservation était annulée, que j’avais perdu les 2 100 € payés, et qu’il me fallait effectuer une nouvelle réservation.

Ce n’est qu’après la finalisation de la réservation, en lisant attentivement le bon de location, que j’ai découvert – en petits caractères – cette clause selon laquelle il faut atterrir dans les 24 heures précédant la prise en charge. C’est inacceptable. Une telle condition doit être clairement communiquée avant le paiement, pas après.

Je suis extrêmement déçu par cette expérience. J’invite vivement les autres à éviter Auto Europe. Le manque de transparence et l'absence totale de soutien m’ont coûté beaucoup de temps et d’argent.

Making the reservation was relatively straight forward with few obstacles. I would like to have had better pricing and more choice in the type of vehicle.

I had to pay an additional €2,500 for the guarantee.
To pick up the car I rented, instead of the €1,500 guarantee agreed with Auto Europe, I was charged €4,000 without the opportunity to discuss the matter. Even after several telephone attempts to resolve the situation with Auto Europe, no solution was offered. Unreliable service.

OK mobility played with the fact that the booking was performed through a Broker Auto Europe to set different constraints: I arrived 10 min delay so they announced a no show, so 60€ penalties fees and then forced me to take an upgrade (else no car) with 120€ upgrade cost.
Usual stuff for bad car rental …
Auto Europe shall reinforce their relationship with partner companies … else it makes no sense to book through a Third party

pas possible de joindre Auto Europe quand j ai un probleme de reservation et online pas d aide.

Its an amazing hassle free service!! Ludo is super cool..he gave us the car super fast

Large choice and easy to book

I've booked a Seat Leon and have had a Hyundai Bayou which doesn't meet the category.
Poor service, no instruction given about how to get car's key and no direction to get the car.
Never again.

I had an absolutely terrible experience with Auto Europe, and I want to warn others before they make the same mistake. I booked and paid for a car rental through their platform, assuming everything was straightforward. However, when I arrived at the airport with my luggage, ready to pick up my car, I was told by Hertz that I couldn’t rent the car without a return flight ticket.

This was a requirement Auto Europe completely failed to inform me about during the booking process. The first time I heard about it was when it was too late, leaving me stranded at the airport with no car, no options, and a missed appointment.

I tried contacting Auto Europe for assistance, but no one answered the phone initially, leaving me feeling completely abandoned. When someone finally did call back, their dismissive and unprofessional attitude only made things worse. Instead of helping, they blamed me for not meeting the "requirements," which I was never properly informed of.

Their response to my complaint was just as frustrating. They hid behind their terms and conditions and refused to offer a refund, even though their lack of transparency caused this whole ordeal.

Auto Europe clearly does not take responsibility for ensuring customers are informed about critical requirements. If you're thinking about booking through them, beware: their service is unreliable, their communication is unclear, and their customer support is shockingly poor.

Save yourself the stress and avoid Auto Europe at all costs.

Rental at Ibiza airport with Ok Mobility, a real rip-off !
The agency is advertised as being “at the airport” on the Auto Europe website, but in fact you have to take a shuttle...
Once there, it's a real rip-off: if you don't have a CREDIT card (Visa, Mastercard, it doesn't matter, the vast majority of French cards are DEBIT cards), you're forced to take out the agency's insurance at €259 (for a €59 rental)... bravo!...

Location à l'aéroport de Ibiza chez Ok Mobility, une belle ARNAQUE !
L'agence est annoncée "à l'aéroport" sur le site Auto Europe mais en fait il faut aller prendre une navette...
Une fois sur place, la belle arnaque : si vous n'avez pas de carte de CREDIT (Visa, Mastercard, peu importe, la grande majorité des cartes française sont des carte de DEBIT), vous voici forcé de prendre l'assurance de l'agence à 259€ (pour une location à 59€), bravo !...

Look I will say car was waiting nice car was clean all good on that end . 4 days 268 euro all was good there but they said noting about a 950 euro deposit so for that reason isn’t good should make it more clearer for people some people would not have this so have to make it clearer and if you don’t have it you loose your money 950 deposit

Simple, rapide et efficace !

Réservation: EU21619449
I had a reservation with confirmation and guaranteed by credit card. However when I arrived at the Stockholm airport car rental desk they didn’t have my reservation. I went onto the Auto Europe site and found out with my reservation number that it had been cancelled. No warning. No email. Nothing. I had to find a last minute car. Never again

Very easy to pick up the car which was clean and new