Auto Reisen 🚗 Reviews 

15,207
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly staff and the remarkably smooth, fast vehicle collection process at the airport. Consumer feedback often emphasizes the great value, noting competitive pricing with no hidden fees and perfectly maintained cars. People express strong loyalty, frequently mentioning they would always choose this reliable provider for their travels. Some reviewers were not happy with vehicle conditions, mentioning occasional issues such as older models, dirty cars upon pickup, or malfunctioning air conditioning systems. A few individuals experienced minor communication hurdles or delays when seeking assistance after encountering unexpected problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and efficient pick-up and drop-off... See more

Price

People report positive experiences with price, consistently praising the very competitive rates and lack of... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and efficient approach... See more

Product

Customers had positive experiences with product, frequently highlighting that the vehicles were clean,... See more

Quality

Reviewers mention positive feedback about quality, consistently describing vehicles as clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy straight forward online booking. Very good/helpful staff at collection kiosk. No hidden charges. No credit card deposits. Good clean condition of car, reasonable priced. No hassle return. Wil... See more

Company replied

Rated 5 out of 5 stars

Everything was absolutely perfect. Very simple pick up and drop off process. Car was exactly what we booed and was in perfect condition and also was very light on fuel. Unlimited miles and no deposi... See more

Company replied

Rated 5 out of 5 stars

I used these guy when going to Tenerife. They gave us a better car than we requested at no extra cost and the service was absolutely seamless. Staff were brilliant from the desk in the airport to hand... See more

Company replied

Rated 5 out of 5 stars

Really good experience with Auto Reisen. Everything was straightforward from booking to returning the car, and the staff were friendly and helpful. The car was clean and in good condition, and there w... See more

Company replied


Company details

  1. Car Rental Agency

Information provided by various external sources

LOS EMAIL DE RESERVAS: reservas@autoreisen.es bookings@autoreisen.es buchungs@autoreisen.es


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,207)

5,589 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast handover of car

Fast handover of car, all paperwork was ready to sign, car was modern and clean. Only downside was sat nav was in Spanish, would have been helpful if I was shown how to use it

September 10, 2026
Rated 4 out of 5 stars

Lowest prices on the island

Lowest prices on the island. Great car in excellent condition. Great assistance and communication in several languages.

Two major problems:
1) the car has no spare wheel (the car had the space in the back to have it but they forgot to put one) and the roads in Fuerteventura require it.
2) I ordered an automatic and they gave me a manual.

August 17, 2026
Rated 5 out of 5 stars

Great service

Great service - car upgraded and no additional or hidden costs. Would definitely use them again.

August 15, 2026
Rated 5 out of 5 stars

Hassle free, good value.

Hassle free, we have a lovely car, a very NEW Yaris Cross / Automatic. Picked up the vehicle, no problem at all. Dropped it back, no problem at all, I left more fuel in it, than when I picked it up, and the lady smiled and thanked me for that.

Would definately use them again on our next trip to Lanzarote.

September 13, 2026
Rated 4 out of 5 stars

Efficient service, good car, but fuel policy could be betterVery good experience overall with…

Very good experience overall with Autoreisen in Lanzarote. Pick-up was quick and efficient, the car model was exactly the one I had booked, and the vehicle was in good condition. The staff were very friendly and the return process was also fast and straightforward.

The only negative point was the fuel policy: the car had to be returned with the same fuel level as at pick-up. In practice, this tends to work against the customer, as it is difficult to estimate exactly how much fuel is needed, so you usually end up returning the car with slightly more fuel than you received.

Apart from that, a very positive experience and I would happily use Autoreisen again.

September 9, 2026

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