Bikeinn Reviews 

Ordered a bike 3 weeks ago, it's still not here and no estimate of when will be given by BikeInn.

They are committing CONSUMER FRAUD the EU, Spanish and UK agencies do not take kidney to this.

The fines are large.

I am putting together a class action list of people who have been defrauded by TradeInn / BikeInn etc. They are taking business away from good, local independent shops through promises of delivery that cannot be met. This is fraud, and is putting those family run businesses out of business.

We cannot stand for this.

Of they do this to you, report it immediately to;

-Their CEO, you can find his email address by asking AI - please email him, he will hate to get email from customers complaining and will need to do something about it

If you're in Spain
-Agència Catalana del Consum and Spain’s Ministerio de Consumo
- ​Policía Nacional or Guardia Civil (Spain)

If you're in the EU:
- Your Local European Consumer Centre (ECC-Net)
- Your local police department

If you're outside the EU:
- econsumer.gov
- your local police department

It's important to contact the police, so you have a record of the illegal activity.

Make sure to contact your bank:
- credit card: they will refund your money under section 75, and then deal with BikeInn directly to get their money back
- debit card: ask for a Chargeback, they'll get your money refunded for you
- PayPal / Klarna : opens a dispute under 'Goods / Services Not Received', they have 180 days usually to resolve but ar visually faster

They will continually say that their delivery times are 'estimates', and out of their hands, as it is the delivery providers fault. NONE OF THAT IS TRUE.

They provide 'Expected delivery date's. This is not an estimate, this is clear wording that you can expect your item at this date.

Furthermore, they are responsible for the item until it reaches you and you can give PROOF OF DELIVERY. This is the legal requirement to satisfy they have met their contractual obligation. It is NOT the delivery provider who has a contract with you, it is the SELLER. Late delivery, no matter who is delivering it, is the responsibility of the seller -i.e BikeInn / TradeInn. Do not let them gaslight you into believing otherwise.

I believe they are leaving positive reviews themselves making this case, that it is just poor logistics providers, and people who can't wait that are the problem.

Make no mistake, BikeInn are a FRAUDULENT company who are committing consumer fraud at a mass scale.

If you are in customer services and reading this, you are complicit. You should be using the Whistleblowing legislation to report this behaviour and what you are told to do to the agencies above I have listed. Email me if you have the backbone, and want to take part in my investigation.

Placed order on July 3rd 2026. Order has not even been dispatched from BikeInn. Their bot just feeds me the same answer for 9 WEEKS ! I have asked for a refund several times just to get the bot nonsensical response. Do NOT trust BikeInn.

Item cearly lost in post and demonstrated by carriers own tracking. Still no refund or item a month later....I will have to get refund through PayPal. Terrible customer service when things go wrong!!!!

Great prices and an absolutely HUGE selection of products!
Bought two MAXXIS tyres- an Assegai and a Minion DHR2 - both with the 3C compound / Maxxterra. Great prices that are better than any I could find in the UK.
Good delivery time too, and with Royal Mail tracking.
Excellent service and an amazing choice!
10 out of 10.

Items where best priced I could find .very good quality and delivered really quickly

Nearly 3 months later, and I am still waiting for a refund for a Garmin that I never received.

The company shipped my order to the wrong address, appears to have lost track of it completely, and yet still has not refunded me. Despite this being entirely their mistake, I have been left chasing them for months for answers and updates.

What makes the situation even more frustrating is the complete lack of proactive communication. I receive virtually no updates unless I contact them first. For almost three months, I have had to email them week after week just to find out what is happening with my order and refund. Customers should not have to constantly chase a company for information on an issue that was caused by the company itself.

Their customer service is honestly among the worst I have ever experienced. I have been given promises, timelines, and assurances that somebody would get back to me, but very little ever happens. Emails often go unanswered, updates are vague or non-existent, and nobody seems willing to take ownership of resolving the issue.

It is unbelievable that a customer can pay in full, never receive the product, and still be fighting for a refund nearly three months later. This should have been resolved in a matter of days, not months.

Without a doubt, this is the worst online shopping experience I have ever had and the worst bike retailer I have ever dealt with. The lack of accountability, poor communication, and failure to resolve a straightforward issue has been appalling from start to finish.

⭐

BEWARE: If your order goes wrong, do not expect proactive updates. Do not expect anyone to keep you informed. Be prepared to spend months chasing emails, requesting updates, and fighting for a refund that should have been processed long ago. Based on my experience, this company is very quick to take your money but incredibly slow to fix problems of its own making.

I will never purchase anything from this company again and would strongly recommend that potential customers to stay away !!!

False delivery estimate, as soon as delivery tracking came through it added an extra week to the delivery. Ruined my weekend plans. Customer support is non-existent unless you'd like an AI to keep sending you the link to the tracking. Funnily enough I had that - that's how I know it's not coming in the advertised delivery time. Price for delivery was also very high, I only paid because it was supposed to be quick which turned out to be a lie.

I ordered spokes from BikeInn on August 8, lured by an on-site delivery estimate of 1 to 2 weeks. The moment payment cleared, the system bait-and-switched the delivery window to August 27–September 1. The experience only deteriorated from there:

No communication: The order sat completely stagnant. I sent multiple messages through their online form and received total silence.

Useless support: I eventually hunted down their direct support email via PayPal. When I reached out on August 28, I received a generic form letter telling me to wait, cancel, or remove back-ordered items. I only ordered one item, which was "in stock."

More delays: I asked customer service to verify if they even had the product. They ignored the question. On September 1, they pushed the delivery date out another two weeks. Tired of the runaround, I canceled my order on September 2 and am currently waiting for my refund. Avoid this vendor if you actually need your parts.

I have been ordering from BikeInn since 2018 and from SnowInn since 2014. I’ve never had an issue with the ordering process or deliveries, and being a UK customer, they have somehow made the transition after the UK left the EU seamless (many other EU companies I previously used have stopped shipping to the UK).

Pricing always competitive on new items, and on discontinued items they often have new old stock that no one else holds (and not just in extreme sizes).

Recommended.

Do not trust the stock status or delivery dates on Tradeinn. This company operates with deeply misleading and unethical business practices.

On August 20th, I placed an order where all items were listed as in stock with a delivery date of September 1st. Tradeinn charged my money instantly upon ordering, not when shipping.
By August 29th, having heard absolutely nothing, I checked my profile myself. No communication, no email warnings.
I discovered one item was magically "unavailable," blocking the entire order. The second I manually removed it, the rest of the package was prepared.
They literally wasted 10 days of my time without a single automated alert, and I lost the original promotional discount I paid for.

The exact same scam is happening with my second order. Placed on August 25th with a promised 5-day delivery (Sept 1st/2nd). A few days later, they quietly pushed the delivery date out to September 16th!
The status now says some items are "delayed"
This is pure deception. They trap you into placing an order based on false promises, take your money immediately, and force you to wait weeks for products that clearly never existed on their shelves.

You are left entirely in the dark unless you actively hunt for information on your profile.
To top it off, I'm quite frankly disgusted by the quality of the support department. When inquired for an explanation, customer service agents replied with directly contradictory, copy-pasted templates.
Mildly speaking, they are completely incapable of reading plain text, and unable to answer a single question.

Tradeinn takes your money upfront based on fake delivery terms and expects you to do their job for them. Avoid this absolute nightmare of a shop.

Great service, really good product at a good price

Items shipped, however incomplete, customer service send me through three different departments without resolution. I now understand the agressive pricing, customers service is of the lowest priority and does not resolve the issues.

Order placed on 28/08 , I get that a bank holiday was in between but now 02/09 and the 3 items haven’t even been dispatched, cancelled the order on the app, this company will never get my custom ever again! No communications throughout either.

Once again, I am satisfied with the ordering process. I received exactly what I wanted. The package was shipped immediately. Highly recommended.

I was relieved to find the product I needed in the vast selection online and happy with the price.

Delivery was swift and my purchase was carefully packaged.

I am very happy with my purchase and the service provided.

Item was as described and sizing guide was spot on, delivery did get moved about but this could be down to the courier service.
Will defo use again

excelent info & shipping

Best price and reasonable fast delivery. 👍

I ordered some bike tyres for £40 a week ago. The latest Royal Mail delivery date was yesterday according the tracking number provided. Royal Mail tracking shows they have not even received the package. I have tried to contact this scam company 3 times now, through their own website procedure, only to be met with the same feeble AI response over and over again. I just want my money back but they don't even have the decency to reply. At least I paid by credit card so should be able to get my money back through them. AVOID AVOID AVOID.