Poor delivery time. No instructions for fitting correctly. Product ok if I can work out how to put it on So sorry you are correct it’s not you. I don’t know how to remove the review
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Poor delivery time. No instructions for fitting correctly. Product ok if I can work out how to put it on So sorry you are correct it’s not you. I don’t know how to remove the review
Company replied
I've used Bio Synergy products for over 20 years. They are transparent with ingredients you can trust (WADA approved). they deliver rapidly, their protein is high quality and tastes / mixes great. P... See more
Company replied
Excellent products, have tried a range of pre, during and post workout products to date and have been impressed with them all. Shakes are light and refreshing, not heavy or sickly. Flavours are gr... See more
Company replied
The most effeicent products I’ve ever used. Whatever your sporting profession or training goals, these products will get you the best results. Bio-Synergy are also great at getting your order to... See more
Want to get the most out of your training? Then choose our award winning sports nutrition to support your goals and #MakeIthappen, whether you are looking for protein, pre-workouts, DNA & Epigenetics home test kits or vegan supplements we have it all.
Bio-Synergy, 469 Finchley Road, NW3 6HS, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor delivery time. No instructions for fitting correctly. Product ok if I can work out how to put it on
So sorry you are correct it’s not you. I don’t know how to remove the review

Reply from Bio-Synergy
A customer for 25 years+…..
BioSynergy still stand for market-leading products, amazingly fast fulfilment and a customer service function (if ever needed) that quite clearly sets out to delight.
Nobody better

Reply from Bio-Synergy
Just received the Whey Better and it is packaged brilliantly and already makes it feel like a quality product. With the highest protein percentage of all its rivals it is worth paying the extra. First time trying the cookies and cream..

Reply from Bio-Synergy
I’ve been a loyal customer of Bio-Synergy for over 15 years, and experiences like this are exactly why I keep coming back.
I placed an order on Thursday for the After Dark protein, and it arrived today — fast delivery as always. What really stood out this time was the thoughtful touch inside the box: a “random acts of kindness” note along with three extra free products. That kind of gesture genuinely goes a long way.
As for the products themselves, the protein powders are consistently excellent. They taste great, blend really smoothly, and, importantly, don’t have that overly artificial flavour or excessive sweetness that you get with so many other brands.
Reliable service, high-quality products, and a brand that clearly values its customers — highly recommended.

Reply from Bio-Synergy
31/3 Update: After much complaining they finally got the order to me a couple of days later
Amazingly incompetent.
Ordered a supplement and got info on tracking. Expected delivery on the 17th then got a message from DPD saying it had been delivered with a picture of some unknown person at an unknown location. Subsequent searching found that the parcel had been incorrectly addressed with the wrong surname.
Furthermore, DPD claim to be awaiting receipt of another parcel with a different track number with the same surname as the previous parcel but my address
Waiting to hear from customer service for their excuses

Reply from Bio-Synergy
Just excellent. Great products, really attentive customer service, I am really impressed with bio synergy!

Reply from Bio-Synergy
Outstanding Quality. Real Results. Next Level Performance.
I’ve tried a lot of supplements over the years as both a clinician and an endurance athlete, and Bio-Synergy genuinely stands out.
The quality is obvious from the first use. No fillers, no gimmicks — just properly formulated products that actually deliver. The Essential Sports Fuel keeps my energy stable during longer rides, Performance Creatine supports power output without bloating, the Joint Formula has been brilliant for keeping my knees and hips feeling resilient during high training volume, and Pure Energy gives a clean lift without the crash.
As someone who trains hard and runs a busy clinic, recovery and consistency are everything. Since using Bio-Synergy, I’ve noticed improved recovery between sessions, better muscular endurance, and overall stronger output on the bike.
Fast delivery, excellent customer service, and products that do exactly what they promise.
If you’re serious about performance and long-term health, this is a brand you can trust.
Absolutely 5-star.
— Jamie Lloyd

Reply from Bio-Synergy
Pure Energy®
1000g / Apple & Blackcurrant
I have been using this product for a good few months, I usually mix 1L of electrolytes into a bottle & stored in a room that is pretty warm, but has air conditioning.
After about 8 hours in the room I noticed that the taste would be very off putting and funky. I didnt think anything off it, until a few weeks later I noticed mold & bacteria growing on the inside of the bottle. After checking with ChatGPT it confirmed that if stored in a warm room in stagnant water this will quickly produce mold. This made me sick for a few weeks. I have had to switch products now as I dont have access to store the bottle in a fridge throughout the day.

Reply from Bio-Synergy
I placed an order for an epigenetics test kit on August 15th, expecting standard processing and shipping from the UK to the Netherlands. What followed was a frustrating and avoidable delay:
I reached out on August 19th asking for a tracking number, as there was no update.
On August 21st, the order was marked as "sent" on my account, but DHL confirmed on August 23rd that they hadn't received the parcel.
I contacted Bio-Synergy again on August 25th via their website, and later through Facebook, since I still hadn't received any reply.
Finally, on August 26th, I got an email asking me to call them. When I did, I was told they hadn't shipped the order because they weren't sure I meant to order the epigenetics test instead of the DNA test.
This was 100% their mistake. They could have clarified my order within 30 minutes of receiving it. Instead, they waited 7 days to respond, and only after multiple messages from me.

Reply from Bio-Synergy
I absolutely love all of the products from BIO!! Protein powders are simply the best for quality, taste and mix sooo well too! .
If you’re looking for a company that provides great supplements, protein along with training insights… BIO always been my go to!
If you’re a coffee lover… the coffee flavoured Whey-Hey protein is a MUST try!!
And to top it off… Shipping is always super fast!

Reply from Bio-Synergy
First of all I was pleasantly surprised how quickly supplements arrived. It was a next day delivery.
Secondly as someone who has been using supplements over several decades I noticed a huge difference in quality and absorption of Bio Synergy Products I felt within the first week of using it. Very happy with it.

Reply from Bio-Synergy
Outstanding products, I used their Power Performance Pack and Smartmeal. I want to try some others; Omega 3 and Phytolife. The company’s ethics and sustainability record is excellent, more importantly they have the highest quality of ingredients, R&D investment, ongoing testing and their products work for serious health benefits and sports performance. I needed both. Not only did they assist the Norwegian ski team in getting Golds across the board in the Winter Olympics due to the nitric oxide (its discovery won the scientist the Nobel Peace Prize) in their Beets product (my best product) improving the amount of oxygen to the brain and muscles to enhance performance, but the E9 helps those with ADHD to focus and improved blood flow for those with diabetes. My story is that I used it to come off all my bipolar medication in December 2024 (I had to take a concoction of about 12 pills a day) and I also came off all my HRT drugs too. E9, Beets and ProArgi9 (plus the Greens with the Power Performance Pack) gave me amazing focus, energy and balance. I’ve meds-free and completely balanced for the last 6 months. I have in all fairness combined this with a Keto diet which helps people with epilepsy and bipolar plus I do a tremendous amount of exercise a day which certainly plays a part (3 hrs of dog walking and usually 2-3 classes a day: yoga, weights, Boxercise, Hyrox etc). Their customer service is second to none. I’ve tried a lot of different products and wouldn’t go anywhere else.
Have used this company for years for very reliable and really good quality protein. As I’m older I’m looking at the other products with a little more interest but the brand itself is really great and I’ve never found a better whey protein in over two decades.

Reply from Bio-Synergy
Have been using the creatine, whey protein and electrolytes from Bio Synergy for multiple years now as a high level decathlete. Not only having a much more enjoyable flavour than other brands - as it’s not nearly as sickly sweet - but I have noticed a clear change in my performance when fuelled with the higher quality ingredients. Prior to Bio Synergy, taking supplements was a chore; now it’s an easy part of my routine.
I’ve been using Bio-Synergy supplements for a couple of months now and feel great for it. I unfortunately had a skiing accident recently so it’s more important than even to be taking in essential supplements and protein!!
Brilliant product. Mixes well and keeps me full until lunch time
Big fan of the range. Especially the vegan protein and creative gummies. The hoodies are
mega as well! Great customer service generally.
Using the women’s Activate protein! I love it best actually on its own with water!
I use the Biosynergy Insanity and Electrolyte tablets.
The insanity gives me great focus and an energy boost needed before I go to the gym.
The electrolytes keep my hydration levels up when I’m at the gym.
Both great tasting products that work.
I’ve even started the subscription.

Reply from Bio-Synergy
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.