Odlo Reviews 

Perfect customer service!
I had a problem with a jacket and they sent me a new one. No questions asked. I have never experienced customer service like that. Odlo really cares for their customers!

Disappointing experience with the ODLO Performance X-Light Brief

I purchased three pairs of ODLO high-performance underwear for an upcoming Camino de Santiago: two pairs of the Performance Light Women’s Briefs and one pair of the Performance X-Light Brief.

The two Performance Light briefs have been satisfactory but I don’t like the huge scratchy labels in the underwear and cannot comment further about them as I have worn them only once and Unfortunately, my experience with the Performance X-Light Brief has been very disappointing.

After just one wash, the X-Light Brief developed what is quite clearly a ladder/run in the fabric. There are also three lines at the top, which may well be part of the design, but the damage at the bottom is clearly a run in the fabric. I did not expect this from expensive performance underwear, particularly when it is marketed for activities such as hiking and running.

I contacted SPORTLER, where I purchased the underwear. They investigated the matter but concluded that, in accordance with their company policy, they did not consider it to be a material or manufacturing defect. They therefore declined to provide a replacement pair or refund my money.

I appreciate that SPORTLER Customer Care was polite and offered me a 20% voucher as a gesture of goodwill. However, this does not resolve my disappointment with the product or the fact that underwear costing this much has failed after one wash.

I needed this underwear specifically for my Camino, which I am due to start on 1 September 2026, so the timing has been particularly frustrating.

Unfortunately, following this experience and the way my complaint was handled, I would not purchase the ODLO Performance X-Light Brief again and cannot recommend it. In fact I would not buy this brand again as I hate their big labels and did not feel the underwear was comfortable. For this price I expected more especially from customer services.

I ordered 10 items from Odlo at the 5th of August and got the order on August 12.

The box was open and there were two items missing.
Tried to contact Odlo customer service via email and got a response from an AI telling me to fill in a report on the missing items.

I am still waiting for a response from them and it’s been a week…

Very disappointed.

Delayed/no delivery to Norway. Contacted customer support over phone. I was told they would call me back when they had the chance. They never called back and now they don't respond when I try to call.

I think I have to contact my bank to get this order refunded, as Odlo are clearly not capable of basic customer service.

Ordered base layer pants in January.
After 10 days I got a message about shipping delays.
After 5 weeks of no package and no information I contacted customer support by mail and got a very general response about further shipping delays.
It has been 4 months now and I still have not received my package. I tried to contact customer support several times since then but have not heard from them since February.
No delivery - no response - no refund. Very frustrating.
Order number: 205585

Update 11.06.2026: Two weeks after writing this review I was contacted by the Odlo customer support with an apology and the option for a refund. A few days later I received the refund. Changing the rating from "1" to "2".

I have placed two orders on Odlo’s German webshop before Easter holidays: On April 1 and on April 2. On April 2, I receive an email from Barbara, Customer Service B2C, saying that my orders will not be dispatched until they receive an explanation about why I returned the previous order I placed with Odlo in February. I responded within 15 minutes, no one got back to me. Sent another email on April 9 – no response. However, later on April 9 I received an automated email about both of my orders saying that none of the products are available – even though all of them are available to purchase on their website. All this time money has been blocked on my credit card account, thus I’m not able to buy during mid-season sales elsewhere. I suspect this is Odlo strategy of announcing sales pricing and later not selling for this price if they don’t find it sufficiently profitable, and intimidating and humiliating the customer instead. I’m certain this is not a legally acceptable practice within the EU, and will be reported to the customer rights protection authorities. An update regarding reply from Odlo: my orders and account with Odlo are cancelled, because I re-ordered one item that I had previously returned, and used “ein Mitarbeiter-Code, der nicht für die Nutzung durch externe Kunden vorgesehen ist”. However, I had not used any codes and just placed in the basket items as priced and displayed on Odlo’s website during their spring sale. Obviously, their website has malfunctioned or has been hacked, and instead of honouring their obligations and pricing promise their exit strategy is accusing me of fraud.

Ordered some base layers. Never received them and when I contacted customer support, I just got an automated response. Do not order from them. So sad, REI used to carry their products and I do like them, but now you can't get anything from them. Had to file a dispute with the credit card company.

Similar to the other reviews, I returned some items, the customer care team respond at first when you query it and then as soon as the magical '21 days to process a refund' passes, they no longer respond.

That aside, the clothing is terrible quality, labels all over the place, QR code labels sewn in (why?) And the clothing made for 'active' pursuits such as running, goes baggy while wearing so is not suitable for movement at all. Terrible products, terrible customer service, don't waste your time.

Made an order still waiting for an email that the will even dispatch , terrible service , customer care does not exist, how they can run a company and treat customers with Zero respect is unbelievable.
Last order I will ever make.

Bought 100% merino baselayers for children - they are so itchy children won’t wear. Nothing to compare with adult merino baselayers which are much softer and not itchy at all.
The wrists and ankles areas are also completely wrong compared to the overall size- far too tight.

Asked customer service to cover return fees considering faults. They wouldn’t have it. I never expected such experience for a brand like Odlo.

Said they had to stick to their policy. Offered a 30% discount on next purchase. So I would have to spend yet more money on them…..

Appalling.

La laine mérinos utilise pour les enfants est de moins bonne qualité que celle pour les adultes de fait qu’ils irritent la peau des enfants. Les sous-vêtements sont également mal tailles- les poignets et chevilles sont trop étroits sur les sous-vêtements. J'ai fait part de ce souci a Odlo qui a refusé de prendre en charge les frais de retour du paquet. Ils ont expliqué qu'ils ne pouvaient pas changer de règlement- quelle blague quand ils n'appliquent pas à eux même leur propre promesse de qualité.

I orders a second item because the first was good quality. Be prepared to wait in delivery from Germany.

Item never left Germany and yet UPS cancelled the order and Odlo told me I must wait for them to receive the items back to issue me a refund. This seems to be a consistent experience and I expect to wait a very long time to receive the refund. I will query via my bank as soon as the gratuity window closes.

This is a ridiculous company! I made an order 3 weeks ago and the day later was informed that they don't actually have the product I ordered (strange because to this day it is still available for purchase on their website).
3 weeks have passed and my money has not been returned yet. Over the past 2 weeks I sent multiple emails to the customer service and none of them are even answered.
I have never had such a bad experience with online shopping as this one.
Stay away from Odlo, there are so many better companies selling great quality active wear that don't treat customers like doormats!

Ordered from the US but was not warned at the time of purchase that I would have to pay to return my item to Germany if it didn't fit. I would not have ordered had I known that.

I ordered three tank tops. Odlo sent them UPS, which delivered them to the wrong address and refused to retrieve them.

I’ve sent three emails to Odlo customer service asking for help and then asking for a refund with only one reply asking me to fill out and return what felt like an affidavit.

I still have not received any response or a refund.

Odlo was no help whatsoever.

This was probably the worst internet purchase I’ve experienced.

Delivery was slow, meaning parcel not needed. Returned parcel, has now been six weeks and no refund. Contacted customer team two weeks ago, and had a response. Have contacted repeatedly since on the same email and now being ignored. So now I'm just out of pocket.

!!BUYER BEWARE!! Like many here, I also ordered items online to be shipped to the US. After UPS tracking stated it had arrived and was awaiting customs clearance in KY for about three weeks, it finally was updated as undeliverable and returned to seller. No refund has been issued. I have emailed twice and told the same thing both times- my case would be “elevated” and a refund would be processed as soon as possible. Going on months now with no refund still. Going to head to bank to force a refund.

Site provides no information on the timing of shipping. Its been over 3 weeks for me and they won't even give me an estimate on when the package will ship. I tried to cancel based on this and they said they couldn't cancel the order either. Just poor customer service. If they had communicated the long lead time on shipping it would have been a lot less frustrating. Caveat Emptor

This company is Swiss and, in Europe, ships from Germany. It takes up to 3 weeks. The communication and status updates are poor. I was informed it arrived and was delivered at 0240 in the morning only to find out that it was delivery at 1640 the day before to the doorman. The status of the shipment hadn't changed in 9 days and then, magically, it just arrived. They blamed on an incident that happened before the order was made.

Yet, I had this exact same experience with them in the 4 weeks before this order. It took >3 weeks for that order to arrive and little to no communication after it left Germany.

The jacket is great, but had I known that it was going to take forever I would have gone elsewhere.

Items already paid for are lost within DHL and no one is picking up the phone or responding to my emails. #fail #odlo. tot bad, it seamed like a trustworthy company.