I ordered a pair of wool support stockings (camouflage colour). The inside of these long stockings contains loose threads because of the application of different colors. The manufacturer says it has... See more
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See what reviewers are saying
Everything ok. Really fast delivery, good quality, good price.
I have to wear maximum compression knee length stockings. In hot weather and stuffy indoor conditions, trousers over those ugly not-quite-flesh socks are incredibly uncomfortable. So, with summer appr... See more
This is a product I needed rather than wanted; however, I love these socks! I didn't want an "old lady" product so have been looking for something more stylish. The information provided on the websi... See more
Company details
Written by the company
Numera heter vi Mediconline (tidigare butik21.com). Bolaget grundades 2007 med idén att sälja bra stödstrumpor online. Sedan dess har vi utvecklat vårt sortiment med produkter inom hälsa, välmående, rehab och prehab. Här hittar du allt från kompressionstights och stödstrumpor till hallux valgus skydd och nagellack.
Köpvillkor
Nöjd kund garanti!
Mediconline (tidigare butik21) har en generös returpolicy och du kan ångra ditt köp i upp till 30 dagar.
Vi har också 14 dagars öppet köp.
Du hittar våra köpvillkor här: https://www.mediconline.se/kopvillkor-info.php
Contact info
Box 110 50, 161 11, Bromma, Sweden
- info@mediconline.se
- mediconline.se
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Camouflage socks (wool)
I ordered a pair of wool support stockings (camouflage colour). The inside of these long stockings contains loose threads because of the application of different colors. The manufacturer says it has to do with the three colors they have to weave in the sock. There are other weaving techniques however, so it is a choice of the manufacturer to do it this way.
I have received a refund from Mediconline, their service is satisfying. The other socks I bought are totally fine!
January 24, 2026
Unprompted review
Reply from www.mediconline.se
Hi Thinka,
Thank you for your review.
We are happy to hear that you are satisfied with our service.
We are sorry that the socks were not as you expected. I hope that you were satisfied with the remaining products that you ordered from us.
/Mediconline
Defect product, bad customer service
I bought a pair of pregnancy compression tights for 400 sek which tore the first time I used them. I tried to complain to the company to receive a pair of new ones but they were not interested in helping me, and instead claimed that they got torn due to misuse.
March 25, 2024
Unprompted review
Reply from www.mediconline.se
Hello
It is correct that you complained about your compression tights for pregnant women to us.
However, it is not true that we were not interested in helping you. We did look at the pictures and replied to you with the following e-mail.
Original e-mail in Swedish.
Hej,
Vi kan endast göra en bedömning utefter dom foton som du skickat vilket tyder på skav och nötning av tyget.
Om du misstänker att det är från en söm som revan startat kan du få skicka in dom till oss så får vi titta närmare på det.
Om skadan uppkommit på grund av ett tillverkningsfel kan vi givetvis ersätta dig med ett par nya.
Är detta något du önskar göra?
The e-mail translated to English:
Hello,
We can only make an assessment based on the photos you have sent, which suggest abrasion and wear of the fabric.
If you suspect that the tear started from a seam, you can send them to us so we can take a closer look at it.
If the damage occurred due to a manufacturing defect, we can of course replace it with a new pair.
Is this something you would like to do?
You have not replied to our e-mail. This makes it difficult for us to help you further.
If you reply to our e-mail we might be able to help you.
Best Regards
Customer Service
Mediconline
Rask levering
November 22, 2023
not arrived yet
March 22, 2023
Reply from www.mediconline.se
Hi Stephen,
Your package are ready to pick up.
Please contact our customer service if you have not received a notification and they will help you further.
/MedicOnline
Supersnabb leverans.,
January 1, 2023
Super salve :-)
January 31, 2022
I have not received the goods yet.
October 16, 2021
Reply from www.mediconline.se
Hi Andreas,
Thank you for your review.
You're welcome to contact us on email at info@mediconline.no, and we are happy to help you so that you can receive the order as soon as possible :)
Best regards,
Ida
Kundeservice, MedicOnline
Easy and fast
First time ordering from this store. Was easy to order and they shipped very fast. Very happy with my experience, would definitely recommend this store.
September 15, 2021
Jeg håber for alle der har med denne…
First of all the little Richard both you and I know that you are guilty of false marketing.the true gentleman told me that it’s not uncommon rather than the rule that postnord There’s another delivering these packages within one to 3 days this means that you are taking extra money for first delivery don’t uphill it and the customers pay extra and then you’ll come after please forgive us it only takes one or two days why are you sticking extra money into your pockets% is never delivering these packages within one to 3 days this means that you’re taking extra money for first delivery don’t uphill it and the customers pay extra and then you’ll come after please forgive us it only takes one or two days why do you stick extra money into your pockets but. You’re trying to make this case simple and it is not you know it And I know it how about you fix your own mistakes before you point the finger at everyone else. How about you fix your own and stop false advertising that would be a great start don’t you think .
Jeg håber for alle der har med denne virksomhed at gøre og har noget med deres kundeservice gør at de ikke få fat i de to medarbejdere der hedder, Lauge og Michael. Disse to er især klattet de dårligste til at levere ordentlig kundeservice jeg nogensinde har mødt. Virksomheden som helhed ser ud til at være ligeglad med deres kunder de leverer ikke nogen god service når det er der svarer ikke på de nægter at kontakte post Nord telefonisk når enspakke sidder fast de gemmer sig bag de dårlig undskyldninger og ingen Handling. Kan kun fraråde alle at have med denne virksomhed at gøre det er de derudover bruger falsk markedsføring. Jeg har i min kommunikation med kundeservice fundet ud af at de udmærket ved at de ikke kan levere tingene på to til tre dage det er på snor ikke levere det. Men alligevel mange søger ligesom med at det kan lade sig gøre at tage ovenikøbet ekstra penge for ulejligheden bagefter skriver lige at det tager typisk lidt længere tid. Herudover hvis din pakke sidde fast er der ingen Handling du står alene som kunde specielt hvis du har brug for deres produkter de nægter simpelthen at tage dig seriøs.
August 3, 2021
Unprompted review
Reply from www.mediconline.se
Hello Jonas, my name is Richard and I am the founder of Mediconline.
I am sorry that you did not receive your package.
As I explained to you, we use Postnord for delivery and when the package leaves our warehouse it is very difficult for us to check where the package is, or in any way speed up delivery.
I also informed you that we where out of stock on the product that your ordered. This meant we could not send the same product in another package.
I was personally in contact with Postnord in this matter and they could not help me either.
At first you decided to wait an extra day and then, when you did not want to wait any further we repaid you the full amount as you wished.
We send a lot of packages every day and around 98% arrives in time. Of the 2 % that is delayed, most arrive 1-3 days late. Your package has disappeared within the Postnord system. That is very unusual.
The best we can to when this happens is to send the product again or, if the product is out of stock or the customer do not want to wait, repay the money.
In your case, you wanted your money. We repaid them the same day you asked for this.
I realize this is not a great customer experience but I do not think it is reason enough to name individuals online in a post like this.
I hope you have a great day and enjoy the rest of the summer.
Best Regards
Richard
Mediconline
Great and very fast service
Great and very fast service. Product is also very nice to look at and touch (latex) but resistance bands maybe should be marked one grade lower. I started with Heavy expecting a challenge. It should be marked Slightly Heavy. It was no big challenge for me (woman 60+). Maybe they are for rehabilitation for people who need to build strength slowly and gradually. But I wish there were one more grade after the Black band. Otherwise perfect.
May 9, 2021
Very clear information and efficient…
Very clear information and efficient service. Product matched my expectations.
May 3, 2021
Rask levering
April 18, 2021
I’m very satisfied with the products as…
I’m very satisfied with the products as well as the service mediconline provides.
March 5, 2021
No free return option
February 11, 2021
Reply from www.mediconline.se
Hi Kathrin,
It is correct that we do not offer any free return options at the moment, and we are sorry to hear if this affects your wish to shop at our website. However, our customer service are always happy to help out as much as possible, so we can do our best to ensure that you receive the right product for you with the first shipment. We also recommend our customers to send potential returns with a cheap sending option, to save money.
Do not hesitate to contact us if you would like to order at our website again or have questions about something else, so we can help out as much as possible.
Kind regards,
Maria
Customer service, Mediconline
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