Lease Car  Reviews 

6,719
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,719)

695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Rate Service

The staff at Lease Car were extremely informative and professional, and made the whole process from start to finish extremely straightforward.

July 24, 2026
Rated 5 out of 5 stars

Helpful and Friendly

I Found Leasecar extremely helpful and professional as I went through the process of leasing a car for the first time. Stephen Turner in particular explained everything easily and any questions I had were answered very fast and the whole process was made extremely easy. I now have my car which I am very pleased with and i would have no hesitation in recommending Leasecar.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Ben got back to me the day after my enquiry and made the whole process smooth and hassle free. Communication was excellent throughout, and everything was handled quickly and professionally. I’ve just taken delivery of the car and I’m really pleased with it. Thanks again, Ben!

July 17, 2026
Rated 4 out of 5 stars

Generally a good experience

Generally a good experience, Sarah at lease car was responsive and helpful and the process was easy and well explained.

My only gripe would be listing something as “in stock” with delivery 2-4 weeks and then it taking 5 1/2 weeks as it wasn’t even in stock at the supplier. Apparently an industry norm but somewhat deceptive. All this was at least communicated well but annoying when left without a car for that time.

July 17, 2026
Rated 5 out of 5 stars

From first call to delivery was 14…

From first call to delivery was 14 days. Ben Salmon is a credit to his company. Very patient and explained the process clearly. Also he always picks up the phone or calls straight back. Even after delivery. Highly recommended.

July 13, 2026
Rated 5 out of 5 stars

First time leasing a car and Lease Car…

First time leasing a car and Lease Car and all personnel were very good, particularly Stephen Turner. All communication was prompt, efficient and well explained. Car delivery was as promised. Would definitely use Lease Car again.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and a Hassle-Free Process

When I first submitted my enquiry online, I wasn't quite sure what car was going to fit our business needs the most. Stephen Turner got in touch with me shortly after via telephone to discuss the best options for us in terms of budget and needs. Stephen was very friendly and helpful from the get go, which ultimately made the process hassle and stress free. Stephen happily answered all of my questions and provided guidance where needed. Using Lease Car has been smooth and efficient and I would recommend them to any other business or individual looking for a trust-worthy car leasing company.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary service

Mat Machin is our contact at Leasecar.UK and if Carlsberg used agents like him……..
From our first contact everything went extremely well and his communication was spot on. I couldn’t be more pleased with the exemplary service I received.
Thanks very much.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth sale

Leasing my car was a smooth and hassle-free experience from start to finish. Richard skingsley was professional, knowledgeable and friendly. The entire process was quick, transparent, and there were no hidden surprises. I'm very happy with my new car and the excellent customer service I received. I would highly recommend them to anyone looking for a stress-free car leasing experience.

July 7, 2026

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