Charlies  Reviews 

59,808
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 6,682 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the remarkably fast delivery service, highly competitive prices, and the great overall quality of the products available on the website. People consistently mention that purchases arrive exceptionally well packaged and exactly as described, making their daily shopping experience remarkably smooth and very satisfying. Though some customers experienced minor setbacks when they received items with defects, such as damaged furniture or broken parts, they noticed these flaws directly upon initial unpacking. A few other people also felt that certain footwear failed prematurely or arrived slightly later than expected during the busy delivery transit.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and items that match... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt shipping times... See more

Price

Customers consistently note positive experiences with price, highlighting that items are offered at... See more

Quality

Users describe satisfaction with product quality, noting that items match descriptions and offer good value... See more

Service

Consumers find service to be exceptionally positive, praising quick deliveries and helpful staff. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlies were very helpful on a telephone call,with good product information, and better price than other sites, completing my order on the same call. Wellies arrived before estimated time scale... See more

Rated 5 out of 5 stars

All i'm going to say is Charlie's is AWESOME. First off they will NOT be beaten in price, I have tried and always end up ordering from Charlie's the same named products always cheaper than anywh... See more

Rated 5 out of 5 stars

Came across Charlie's after looking for placements. Ordered some lovely bird placements very eased with the quality for the price. Have some lovely items on website will definitely be ordering again.... See more

Rated 5 out of 5 stars

Wonderful friendly, kind service and amazingly speedy delivery which saved the day for a stay away horse show! A fantastic first experience shopping with Charlie’s and would head back again to buy onl... See more


Company details

  1. Outdoor Furniture Store
  2. Countertop Store
  3. Equestrian Store
  4. Lawn Mower Store
  5. Tool Store

About Charlies

Written by the company

At Charlies, customer satisfaction is at the heart of everything we do. As a family-run business with 8 stores across Wales and the borders, we've built our reputation on word of mouth and trust, continuously offering the highest standard of service at the best possible price. We know that creating this connection online is a little more difficult, so we partner with Trustpilot to hear directly from you.

Your reviews are vital to our ongoing growth and success. Not only do they help us to continuously improve, but they always put a smile on our team's faces - who love reading about how we help you make the most of your home, garden and outdoor space.

Thank you for helping us to be the best we can be! Get In Touch Shop Garden Furniture Shop Outdoor Living Shop Gardening Shop Home & Kitchen Shop Clothing Shop Footwear Shop Tools & DIY Shop Pets & Equestrian Shop Camping Shop Christmas Animated GIF

Our Company Values

Written by the company

We believe in fair pricing for every single customer, whether you're new or existing, so we do not offer one time discounts or flash sales.
Our friendly customer service team are always happy to help - whether in store, on the phone, on live chat, whatsapp or email - we're here!
We only sell products that we'd be happy to take home ourselves.
We offer a super simple, hassle-free returns process.

Our Delivery Promise

Next day, free delivery & premium services

We only partner with couriers that we believe will take care of our products, getting them to you safely, and quickly - just as if we were to deliver them to you ourselves. When your order is dispatched we'll let you know which courier it's coming with, provide you with a tracking number, and an estimated delivery date.

Contact info

Promotion box for Charlies

Free UK Delivery Over £75

We offer fast, tracked delivery with couriers you can trust.

4.9

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.9

All reviews

(59,808)

6,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. I'd been looking for a specific type of planter for a while but wasn't happy with the pricing and quality I was finding online. I was nervous to try a seller I hadn't heard of before rather than the usual outlets I use for gardening supplies but I decided to take a chance, and I am very glad that I did.

My ordering experience was very good, super quick to order, good updates received and the product arrived well package and in perfect condition.

I've had the planter for a few weeks now and am still as happy as the day I received it. We'll see how it holds up after a few years of exposure to the elements but so far so good 👍

August 14, 2026
Rated 5 out of 5 stars

Trusted Seller

Fast Delivery. Well packaged. Item as described. Great service from a trusted seller. Would use again. Thanks.

August 14, 2026
Rated 1 out of 5 stars

Rubbish

Rubbish! I ordered some wool on a next day postage at £6:99 , the items never arrived two days later so contacted them and got a £3 refund for post, they then sent via another courier and arrived another two days later. I have contacted them several times to be totally ignored. My first time ordering and will not ever order again or recommend. If I could give minus 1 on this review I would.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Unfortunately they were the wrong size but sent an email and was replied to very quickly.
Goods collected and refunded promptly.

August 21, 2026
Rated 5 out of 5 stars

damp catcher product.

We have used your damp catcher product for years. We use these in our Static Caravan in the Lake District, it is on the edge of a wood under the trees so can get very damp in the Winter. We use about 5-6 of these damp catchers scattered around the Caravan inside and they are extremely effective. The Caravan is shut down for about 6 months. Your product is extremely effective, easy to use, good value for money and the extra bag of crystals you get free makes even more value for money. We will be using this product for many years to come. Thank you Charlie’s.

August 20, 2026

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